Working in a Call Center

[VFR_KID]

No actually, I know the one you're talking about though and agree it was a disgrace. My previous employer dealt specifically with ADSL broadband and not cable

Ahh did you work for the same firm as me as an outsourcer to the main client?

 

[mattyprice4004]

on a "slightly" different subject, you've taken a Rover 420 and modified it. edit: and your name is rover416, man you've set your sights to high man!

I used to have a 416i

And didn't want another name change thread

 

[semi-pro waster]

Did 9 months working for o2, then a further 18 for the Carphone Warehouse, lost the will to live almost, developed a deep rooted hatred of telephones. Seriously, have any of the other ex-call centre workers on here also developed a Pavlovian rage response to the ringing of a telephone like I have?

Oddly enough not, perhaps because it didn't ring where I was, you just heard a beep and the customer was through. People curiously seem to think that it means I should like answering the phone now though, I like it as little as I ever did, I'm just more comfortable with it.

 

[Dave85]

Working in a callcenter isnt all that bad its just the customers that make it rubbish
but for 21k monkey work isnt bad

 

[Sankari]

I take about 15 inbound calls a day I suppose

Good grief, that's a doddle! When I worked for Telewest, I was expected to take 15 calls per hour.

Thankfully those days are far behind me now.

 

[Dolph]

There are good and bad call centres to work in, with varying degrees of soul destroying involved. A good call centre is no worse than any other job, yes you'll be expected to meet an achievable performance standard (as with any job), but depending on the role you are in, the work can be varied and nowhere near as script driven as some.

On the flip side, working in a bad call centre can be hell, unobtainable targets, strict script adherance, monotonous calls and so on.

There are always people who claim every call centre job sucks, these are people that either (a) think they are too good for work, despite being unable to get a better job or (b) people who are unwilling to acknowledge that working and being paid requires more than simply being in the building.

Give it a try, see how it goes, you might enjoy it, you might not, but then if all work was 'enjoyable' we wouldn't need to be paid for our jobs

 

[semi-pro waster]

Give it a try, see how it goes, you might enjoy it, you might not, but then if all work was 'enjoyable' we wouldn't need to be paid for our jobs

I'd still need living expenses. But you're right on the rest, I did find that I met some very interesting people in the call centre and they were there for a wide variety of reasons.

 

[Lopéz]

Good grief, that's a doddle! When I worked for Telewest, I was expected to take 15 calls per hour.

Thankfully those days are far behind me now.

Oh I had to work up to that - when I was in normal customer services it was 120 a day. By showing I was good at that for 12 months I was able to apply for this promotion where I now only take 10-15 a day... but I'm expected to do a lot of "behind the scenes" stuff I never had to do previously. Lot more interesting now though.