NTL call centre.
Horrible building, more like a warehouse with zero natural light, erratic shift patterns, and senior staff who wouldnt know one end of a PC from the other. Staff were trained for a few weeks though many had little or no troubleshooting experience which would result in lots of irate customers calling a premium rate line only to recieve completely misguided attempts to resolve their problem.
I was employed to provide tech support for the dial up service but in reality this turned out to be receiving death threats from irate BT customers who had to have their calls routed through NTL in order to be able to use their dial up service. The billing setup was a farce so people were often understandably peeved before they got through to the poor sod who would have to try and sort it out.
I managed to last 9 months which to date is my shortest stint anywhere, but I was losing the will to live.
Horrible building, more like a warehouse with zero natural light, erratic shift patterns, and senior staff who wouldnt know one end of a PC from the other. Staff were trained for a few weeks though many had little or no troubleshooting experience which would result in lots of irate customers calling a premium rate line only to recieve completely misguided attempts to resolve their problem.
I was employed to provide tech support for the dial up service but in reality this turned out to be receiving death threats from irate BT customers who had to have their calls routed through NTL in order to be able to use their dial up service. The billing setup was a farce so people were often understandably peeved before they got through to the poor sod who would have to try and sort it out.
I managed to last 9 months which to date is my shortest stint anywhere, but I was losing the will to live.