Would you accept a new car with issues?

Basher

Basher

Basher

Soldato
Joined
18 Oct 2002
Posts
9,158
Last week, we picked up my wife's brand new Disco Sport. On collection, we noticed a fair few things wrong with it:
  • Swirl marks all over the paintwork
  • 3 large chips on the bonnet
  • Chip on the rear pillar
  • White marks on the passenger seat (don't disappear when wiping)
  • Body work between passenger front/rear doors doesn't line up.
Clearly this is pretty shocking for a brand new car. The deal has arranged to fix all these issues (the car is with them now) but how would you react to this? They plan to give the car a full respray, but to be honest I bought a new car, not one that needs respraying a week later. Part of me thinks I should go back and demand a completely new vehicle as this one is clearly not up to scratch.

What do you think
 
Honestly would depend on how they reacted, I don't see a problem with a respray or repairs but if they were narky then ask for a brand new one or go elsewhere.

Maybe ask for a full tank of gas and a discount also.
 
Basher said:
Last week, we picked up my wife's brand new Disco Sport. On collection, we noticed a fair few things wrong with it:
  • Swirl marks all over the paintwork
  • 3 large chips on the bonnet
  • Chip on the rear pillar
  • White marks on the passenger seat (don't disappear when wiping)
  • Body work between passenger front/rear doors doesn't line up.
Clearly this is pretty shocking for a brand new car. The deal has arranged to fix all these issues (the car is with them now) but how would you react to this? They plan to give the car a full respray, but to be honest I bought a new car, not one that needs respraying a week later. Part of me thinks I should go back and demand a completely new vehicle as this one is clearly not up to scratch.

What do you think
Click to expand...

What the hell!?..You take photos of everything, and send that straight back. No refund, no money off, nothing, you want a brand new one from factory. Discount for inconvenience and sheer shabbiness of the car.

Swirl marks most likely came from dealership when it came off the lorry, they give then a once over with a terrible yellow hard sponge which likely swirled that paint right up.
 
jsmoke said:
Honestly would depend on how they reacted, I don't see a problem with a respray or repairs but if they were narky then ask for a brand new one or go elsewhere.

Maybe ask for a full tank of gas and a discount also.
Click to expand...
They were very apologetic and no arguments at all - my issue is that it took me <2 mins to find all these issues, why did they think it was acceptable to hand over a >£40k car in this state.

I've got a loan car (Sean Leon!) and current view is to tell them I want a brand new car, not a resprayed/fixed version. I've called JLR directly and they're getting back to me with how they will help.
 
Built on a friday by the sounds of it.

if i was spending the sum of money a new disco would cost, then id want it 100%

No chance id accept a respray..
 
I'd accept it if everything was rectified. But I'd want a full respray and wouldn't accept that unless it was perfect. All other issues would need to be sorted and I'd want a disco sport as a loan car while it was being done.
 
Dealer installed swirl marks are pretty standard :/

Most likely someone has taken the body panels off after it was built for some reason. Then just chucked them back on without lining them back up properly.
 
Basher said:
They were very apologetic and no arguments at all - my issue is that it took me <2 mins to find all these issues, why did they think it was acceptable to hand over a >£40k car in this state.
Click to expand...

They wanted the sale on the books, and are happy to rectify them after the fact rather than having to move a sale into a different week/month and miss a target due to this.

Did you inspect prior to signing the deal, or after?
 
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