Wtf.. overcharged when topping up..

Upgrade · 1 Dec 2015 at 02:16

The internet went out like an hour ago, so decided to go on my mobile data (I'm on pay-as-you-go). It said I had £0.05, so I decided to top up and selected the debit card option. Apparently my card was already saved with three, so I entered the amount I wanted (just £5) and entered my security digits.

It then went on to explain the different add ons you can do, but I wasn't interested so I hung up. I checked my balance after the call and it said I had £25.05....

I never once typed in or specified I wanted £25.. And I'm going to assume that's been instantly taken out my account?

What can I do from here? Suck it up or will three support be able to retract £20 from my balance and refund me that?

savagesam117 · 1 Dec 2015 at 02:22

People still use pay as you go? Damn..

You'll probably be stuck with it, no harm in ringing them up though.

Upgrade · 1 Dec 2015 at 02:24

I barely use my phone, so no need in going on a contract..

Aldav · 1 Dec 2015 at 02:48

savagesam117 said:
People still use pay as you go? Damn..

You'll probably be stuck with it, no harm in ringing them up though.

Yes, because like the OP I don't use my phone much. I'd bet I spend less per year than you do per month if you're on a contract. It suits some people go be on PAYG.

phil675 · 1 Dec 2015 at 07:58

pay as you go

Fam..

413x · 1 Dec 2015 at 08:14

Payg is pretty cheap on the right plan. No tie ins, no need to worry if you accidently leave your phone connected to a call etc

King4aDay · 1 Dec 2015 at 08:17

I spend about 3 quid a month on my phone. PAYG FOREVER!

ScoTTyBEEE · 1 Dec 2015 at 09:06

Why would you not use PAYG these days?

tcfreer · 1 Dec 2015 at 09:58

Sorry back on topic - OP maybe they changed there top up system, to a press 1 for x, press2 for x sort of thing?

Might explain it?

neil_g · 1 Dec 2015 at 10:43

fat fingers (2 is next to 5)?

did it not read back the required amount you entered before you hung up?

pastymuncher · 1 Dec 2015 at 10:54

Nothing wrong with PAYG. I am not one of these people that can't be parted from the phone and hardly ever use it so PAYG is perfect for me. I put £10 on it 6 months ago and got a free £20 extra (only lasts for a month but is used first) and still have £7.63 on it.

koolpc · 1 Dec 2015 at 10:57

GiffGaff for me which i pay when i want. I am not in a contract

Upgrade · 1 Dec 2015 at 12:49

:/ emailed them and they basically said I could've entered £25 by mistake instead of £5, but I'm pretty damn sure I only pressed 5 on my phone. Then they reassured me the balance will always be there (o rly?). Looks like I won't get a refund, even tho there was zero confirmation, etc.

I feel scammed

Jono8 · 1 Dec 2015 at 12:52

You most likely did put in 25 by mistake

Nevertheless, does it really matter? Surely this just means you wont have to top up for a while :confused:

It isnt like you have lost money, unless you were planning to ditch your pay as you go phone in the next few days.

CaNsA · 1 Dec 2015 at 13:01

phil675 said:
Fam..

A owl?

Upgrade · 1 Dec 2015 at 13:02

Still sure that I just pressed the 5 on my phone. It's not like I can miss it and hit 25 on mistake.

LoadsaMoney · 1 Dec 2015 at 13:11

On PAYG as well, its fine for people who's hands and ears are not glued to them 24/7, hardly use them.

ADT · 1 Dec 2015 at 13:13

Call and speak to CS. Three are usually quite good in dealing with such issues

Threepwood · 1 Dec 2015 at 13:27

'2' is right above '5', did you accidentally hit 2 at the split second before 5?

Cyanide · 1 Dec 2015 at 13:33

ADT said:
Call and speak to CS. Three are usually quite good in dealing with such issues

Three have got by far the worst levels of customer service I have ever known. I only stuck with them for so long on the basis that they were the only network offering AYCE data but the CS was utterly dire.