Wtf.. overcharged when topping up..

[pepsilol]

Hahaha pay as you go

 

[ADT]

Three have got by far the worst levels of customer service I have ever known. I only stuck with them for so long on the basis that they were the only network offering AYCE data but the CS was utterly dire.

Been with them since 2006 and every time I have had a problem they would either fix it instantly or reimburse me until the issue was fixed.

for example One time a few years ago I went over my internet allowance by accident, and they charged me an extra £10 or such for only about 10Mb. I called them up and complained as usually they send you a text reminding you that your allowance is about to run out. That time I didn't receive the text so I wasn't aware. They removed that charge as a gesture of goodwill at the time.

 

[Cyanide]

Been with them since 2006 and every time I have had a problem they would either fix it instantly or reimburse me until the issue was fixed.

for example One time a few years ago I went over my internet allowance by accident, and they charged me an extra £10 or such for only about 10Mb. I called them up and complained as usually they send you a text reminding you that your allowance is about to run out. That time I didn't receive the text so I wasn't aware. They removed that charge as a gesture of goodwill at the time.

Both my wife and I were with them for 5 years and every time we had to call them for something it was an uphill battle that almost always had to end up in a full complaint to get them to do anything.

 

[PhillyDee]

Both my wife and I were with them for 5 years and every time we had to call them for something it was an uphill battle that almost always had to end up in a full complaint to get them to do anything.

That was my experience several years ago. I even had to ring them and tell them my phone number. They actuall asked if my phone number was 07HR at the time. Letters in my phone number, really!

I am now back with them, because O2 are a shambolic excuse of a company who wouldn't know good service or loyalty if it kicked them up the arse.

 

[Upgrade]

'2' is right above '5', did you accidentally hit 2 at the split second before 5?

Definitely pressed the 5. :/