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XFX Warranty
- Thread starter cavemanoc
- Start date
Well thank heavens for OcUK! I had a chat to the helpful chaps in Tech Support and they issued me an RMA there and then so the card is now winging its way to them now.
The rather unhelpful Shaun_T has subsequently written back to me with further 'helpful' suggestions - so I intent to continue my support session with them - as much out of curiosity, as bloody mindedness - just to see where it leads, and how long it takes them to provide the same level of service that took all of 15 seconds with the guys here! I'll update if anything interesting developes.
The rather unhelpful Shaun_T has subsequently written back to me with further 'helpful' suggestions - so I intent to continue my support session with them - as much out of curiosity, as bloody mindedness - just to see where it leads, and how long it takes them to provide the same level of service that took all of 15 seconds with the guys here! I'll update if anything interesting developes.
Associate
Do share, i'd like to see the nonsense he's still spouting, lol.
Glad Ocuk sorted it for you.
Glad Ocuk sorted it for you.
Well thank heavens for OcUK! I had a chat to the helpful chaps in Tech Support and they issued me an RMA there and then so the card is now winging its way to them now.
The rather unhelpful Shaun_T has subsequently written back to me with further 'helpful' suggestions - so I intent to continue my support session with them - as much out of curiosity, as bloody mindedness - just to see where it leads, and how long it takes them to provide the same level of service that took all of 15 seconds with the guys here! I'll update if anything interesting developes.
Glad to hear we are getting you sorted out.
We will confirm the fault once it is in our hands and see about getting a replacement sorted.
We have it in place where 9/10 we can send a brand new replacement card out within a couple of days of the card being tested.
If this is the case (i.e. u test it then issue a replacement) I think u need to replace the word "pending" with "subject to", otherwise it seems like u are providing a replacement card whilst u test it
I always find condescension and sarcasm the most satisfying response to stupidity - even if it isn't particularly constructive
or particularly correct, you've tried to quote the Sales of Goods act in a situation it doesn't apply to - with the original manufacturer. The sales of goods act governs the contract between you and the retailer, the warranty offered by XFX is in addition/separate to your statutory rights.
^^ Absolutely correct - and I actually got pulled up on it by XFX which surprised me - guess they get a lot of complaints and have extensive knowledge of the regs
A word of warning to any of you planning on buying XFX cards from anyone other than OcUK: I was shown the light by a different rep who pointed out that XFX only offers ONE YEAR of warranty to customers...
The 2 years that was bandied about if for Distributers and not us
However - as pointed out above, OcUK have supplemented this (rather meagre) allowance with another year out of the goodness of their hearts (or an astute sense of the value of good customer relations)
Just to show I'm fair in my whining - the rest of the correspondence is attached below - I get 'pwned' good - so have a chuckle at my expense - but don't miss the point - XFX really are bad at customer relations.
A word of warning to any of you planning on buying XFX cards from anyone other than OcUK: I was shown the light by a different rep who pointed out that XFX only offers ONE YEAR of warranty to customers...
The 2 years that was bandied about if for Distributers and not us
However - as pointed out above, OcUK have supplemented this (rather meagre) allowance with another year out of the goodness of their hearts (or an astute sense of the value of good customer relations
)Just to show I'm fair in my whining - the rest of the correspondence is attached below - I get 'pwned' good - so have a chuckle at my expense - but don't miss the point - XFX really are bad at customer relations.
XFX happen to have the lowest % failure rate of all the ATI partners since we have taken them back on and as you have highlighted above we have special terms in place.
We would not consider stocking their products unless we could offer a very competative support service, which we have thankfully managed to negotiate.
Just to remind anyone with an XFX card purchased from OcUK, get in touch with us if you have any trouble with your cards and we will sort the issue out.
We would not consider stocking their products unless we could offer a very competative support service, which we have thankfully managed to negotiate.
Just to remind anyone with an XFX card purchased from OcUK, get in touch with us if you have any trouble with your cards and we will sort the issue out.
Soldato
Good to hear it's all being taken care off
Soldato
im surprised they even handle RMA's at all now, when i tried (year or more ago) they simply didnt do it, although that meant i got pleasently surprised with the RMA service of a different e-tailer where theyd let me pick a date for a courier to turn up, and hed come and give me a new card and take away the old one.
Only delt with OCUK RMA once and wasnt exactly happy (they sent the same faulty board back and the packaging didnt even appear to have been opened, and it had a corrupt bios on it, and a dodgy audio chip that never did work but meh. That was YEARS ago though...around the time when they sent me a hard drive id purchased in a jiffy bag...that got put through my letter box...and dropped.
Still, been happier with the service the few times i have used OCUK in the last year.
Only delt with OCUK RMA once and wasnt exactly happy (they sent the same faulty board back and the packaging didnt even appear to have been opened, and it had a corrupt bios on it, and a dodgy audio chip that never did work but meh. That was YEARS ago though...around the time when they sent me a hard drive id purchased in a jiffy bag...that got put through my letter box...and dropped.
Still, been happier with the service the few times i have used OCUK in the last year.
Associate
Bought the 4870x2 yesterday on the strength of price and the 2 year warrenty....hope i dont need to use it but nice to know if i need it then ocuk will sort it
Soldato
How do warrantys stand when you buy a card 2nd hand butstill in warranty.
Associate
XFX happen to have the lowest % failure rate of all the ATI partners since we have taken them back on and as you have highlighted above we have special terms in place.
We would not consider stocking their products unless we could offer a very competative support service, which we have thankfully managed to negotiate.
Just to remind anyone with an XFX card purchased from OcUK, get in touch with us if you have any trouble with your cards and we will sort the issue out.
This puts my mind at ease, from reading this XFX sounded garbage, always perfer dealing with the UK on anything warranty related too.