Yet another BT problem thread

Black Dragon · 7 Jun 2007 at 16:16

Ok this has happened to me once before but the issue seemed to resolve itself after about an hour. I've tried BT technical help line but the lass on the other end of the phone hardly spoke any english and literally would just leave me hanging on the line in utter silence for 10mins in between every bloomin sentence, an hour and a half later and i'm now off the phone and none the wiser whatsover.

The problem is this : I'm using 8mb btbroadband (more like 3mb, but hey it's bt) on a BT home hub. Around about every 20 seconds sometimes not even that my connection seems to drop and both the Broadband and Internet lights turn off and then it reconnects itself a few seconds later. I've tried restarting both the Router and the PC and even resetting the router but all to no avail. This has been happening for the past 4 hours and if anything seems worse than it was when it started. Now this wouldn't be so annoying if it only happened when browsing the net or if i didn't play online games but i do and that's kinda hard to do when i seem to lose connection 5 seconds after the game is loaded and logged in.

Any suggestions would be VERY helpful as trying to get BT to help or to even understand the language i speak is like trying to get blood out of a stone!

Black Dragon · 7 Jun 2007 at 20:49

Anyone have any ideas? this is starting to really annoy me now, it's been this way since lunch time :/

GSDog · 7 Jun 2007 at 20:56

We need more info.

What modem/router are you using?
Can you post your line stats that your router is giving you?
What speed are you syncing at?
I take it you have checked the usual things, like checking that ADSL filters are in place, etc?
Is the modem plugged into the mastersocket? Or an extension?

Black Dragon · 7 Jun 2007 at 21:11

I'm using a BT homehub. As for Syncing and line stats i'm afraid i have no idea how to do that. And yeah i've restarted it etc, changed filter.

GSDog · 7 Jun 2007 at 21:19

Black Dragon said:
I'm using a BT homehub. As for Syncing and line stats i'm afraid i have no idea how to do that. And yeah i've restarted it etc, changed filter.

I don't know much about the BT home hub, but it should tell you what it is syncing at somewhere in the hub settings - take a look at the manual, it might not show the stats at all, I don't know.
How long have you had the hub for?

Black Dragon · 7 Jun 2007 at 21:20

I've had the hub for about a month so far, here are the stats for it i found using the link in the sticky :

DSL Connection

Link Information

Uptime: 0 days, 0:06:43
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,096
Data Transferred (Sent/Received) [KB/MB]: 434.00 / 2.15
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 17.0 / 35.0
SN Margin (Up/Down) [dB]: 23.0 / 6.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 319 / 0
FEC Errors (Up/Down): 0 / 6,925
CRC Errors (Up/Down): 0 / 29
HEC Errors (Up/Down): 0 / 25

GSDog · 7 Jun 2007 at 21:52

They don't look really bad to me. I don't really know what else to suggest, except try the modem on a different phone socket (preferably at the main mastersocket).

How long have you had the hub for? It could be faulty. You could try phoning BT back, tell them what you have done so far to rule other things out and see what they say - did they do a check on your line last time you phoned?
I know what you mean about the BT technical support, they are my ISP and I have dealt with them before. If you keep phoning you should eventually get through to someone who might know what they are talking about (if you're lucky).

Black Dragon · 9 Jun 2007 at 14:33

Thank you for the help Zil and sorry for being late getting back to this thread. I pretty much fell asleep with boredom from trying this, waiting, trying that, waiting, trying th... etc etc lol. I woke up the net morning and it seemed to be fine and then i had to go away for a coupla days for work and just back an hour ago. So far so good, i've set up a few torrents to download to use up the bandwidth and it seems to be holding up fine. If it happens again i'll prob buy the netgear router from OC as its the same as the one i used to have and it looks like its became very cheap for a decent router. If that doesn't work? Well then i'll just have to see about getting cable as i'm sick to death with BT and their crap.

Thanks again,

BD.

chrispystix · 11 Jun 2007 at 21:05

The home Hub is not a great piece of hardware, basically a Thompson. It needs a stonger signal and low noise than some of the better routers (netgear).

I recently asked for Interleaving to be removed to speed up ping but it caused no end of problems with re-syncing and poor sync speeds. Had it turned back on and live with it.

Ought to leave BT really!