*** Yet Another Reason To Buy Asus! ***

[pastymuncher]

They need a reason for the RMA to be raised. Most, if not all retailers will ask what is wrong with it so that they know what to check when it's recieved. The rest of their reply is the usual fob you off attempt though and is not in line with what ScottiB has promised in the OP. Taking up to 3 working days to test is not within 48 hours, and sending off to Asus is not issuing a like for like replacement. Try contacting ScottiB and pointing him to your customer support thread as someone either hasn't got a clue about the turbo RMA process or is just trying to fob you off and make it sound like it's easier to deal with Asus direct which is wrong as they have never dealt with the end user apart from with workstation boards.

 

[chippy08]

sadly after 2 days and many messages i am still waiting to send back my board as i am still waiting for a RMA number

 

[Nelly]

sadly after 2 days and many messages i am still waiting to send back my board as i am still waiting for a RMA number

Tried posting in here? >> https://forums.overclockers.co.uk/forums/component-technical-support.119/

 

[chippy08]

Tried posting in here? >> https://forums.overclockers.co.uk/forums/component-technical-support.119/

Yes many times

 

[Nelly]

Yes many times

Well, I think this person is in charge of RMA at OcUK @Bailey

 

[Nelly]

The morale of the story is... "It was good while it lasted" ?

 

[chippy08]

This Turbo Rma service Needs to be renamed to Snail RMA service


Where has my parcel been?

Date & Time Location Description

02 Mar 2017 10:22 Stoke Your parcel will be with you today between 15:07 and 16:07
02 Mar 2017 04:01 Stoke Your parcel has arrived at our Stoke depot
02 Mar 2017 03:40 Stoke Your parcel has arrived at our Stoke depot
01 Mar 2017 22:43 Hub 4 - Hinckley We have your parcel, and it's on its way to our Stoke depot
01 Mar 2017 09:39 Leicester We have your parcel and it's on its way back to the sender
25 Feb 2017 12:57 DPD Pickup Shop Your parcel has been dropped off at a DPD Pickup Shop

 

[subbytna]

^ ouch! ^

Slow mail is slow....

 

[Nelly]

This Turbo Rma service Needs to be renamed to Snail RMA service


Where has my parcel been?

Date & Time Location Description

02 Mar 2017 10:22 Stoke Your parcel will be with you today between 15:07 and 16:07
02 Mar 2017 04:01 Stoke Your parcel has arrived at our Stoke depot
02 Mar 2017 03:40 Stoke Your parcel has arrived at our Stoke depot
01 Mar 2017 22:43 Hub 4 - Hinckley We have your parcel, and it's on its way to our Stoke depot
01 Mar 2017 09:39 Leicester We have your parcel and it's on its way back to the sender
25 Feb 2017 12:57 DPD Pickup Shop Your parcel has been dropped off at a DPD Pickup Shop

Any luck yet? @chippy08

 

[chippy08]

Any luck yet? @chippy08

Yes all sorted now But DPD took about 5 days to deliver my parcel back to overclockers which is around 54 miles away.

 

[Nelly]

Yes all sorted now But DPD took about 5 days to deliver my parcel back to overclockers which is around 54 miles away.

Ahh, that's good to hear, least we know that the enhanced warranty service for Asus through OcUK is still working.