YouFibre

Interesting, suggests that they hang that region off a single fibre route in. Either that or the resilient path was out for maintenance when the primary was damaged.
 
Certainly a question re: resilience, maybe corners were cut for the sake of cost.

Could also be poor planning, this wouldn’t be the first time I’ve seen an outage because on paper you think you’ve used a diverse route until someone with a digger proves that wrong!
 
Last edited:
I've been with then now 18 months and in all that time I've had one actual outage which lasted just over 1 day, and 2 or 3 planned maintenance slot all early morning. All were communicated via email and updated on progress very well indeed.

And, to be fair, the 'outage' was activists cutting the cables apparently and not hardware or infrastructure failures in itself.
 
Nem said:
And, to be fair, the 'outage' was activists cutting the cables apparently and not hardware or infrastructure failures in itself.
Click to expand...

Do you have a source for that info, 1 cut fiber shouldn't not result in the loss of an entire Region tbh.
 
HEADRAT said:
Do you have a source for that info, 1 cut fiber shouldn't not result in the loss of an entire Region tbh.
Click to expand...
Just been back through email but can't find the details now. But it was quite a large attack from what I remember.
 
Had my YF install last Thursday and seriously regretting it right now. Install and setup was fine, I reconfigured my pfSense router the same day no problem and everything was good until last night. They sent an e-mail out to everyone in my area at 0013 saying "This is a courtesy email to let you know that the planned maintenance in your area has begun and is expected to be completed at 6:01 AM.". My internet went down just after 1am, returned 5 mins later then dropped off again 45 mins later and never came back. Everyone else's in my local area on the local FB group went down for a few minutes and then was fine. I'm paying for a static IP so maybe that has something to do with it.

Tried everything I could in pfSense this morning with no luck so I reverted back to the supplied Eero router to rule out everything my end and had the same problem, no WAN IP. Quickly found out their online support is horrific - explained everything to them (tried two different people, both hopeless) and the extent of their capability seemed to be "turn it off and turn it back on again". Gave up with them and decided I might have better luck speaking to someone. I couldn't even dial the number for a good 30 mins due to getting an engaged/busy tone. When I did get through ... 58 min wait, and it took every one of those minutes to actually speak to someone. They were just as useless as the online support.

10 years with BT FTTP and only twice it went down in all that time, both for <1 hr each. Less than 7 days with YF and I've been without Internet for approaching 24 hrs already. They are apparently sending someone out tomorrow.

Apparently my cooldown period ends next week (although I've been told three conflicting things - one said it was ending today, one said it ends next week and another said they would extend it, although the person on the phone disputed this). If it's not sorted by tomorrow I might just cancel it and sign back up with another OR provider. Very annoying as I'd heard good things about YF and the massive upgrade in terms of upload was what swayed me.

From much searching today it seems that YF is great if you're lucky enough to not have any problems but if/when you do, their support is horrific. Doesn't seem like it's always been that way and perhaps a symptom of their rapid expansion.
 
YouFibre guy came out today and sorted it very quickly - he was great to be fair. Whatever maintenace they did overnight made the ONT disconnect from their network apparently. He re-provisioned it on his iPad and it worked straight away. Annoying as they told me on the phone they had tried re-provisioning it.

Hopefully if they do this kind of maintenance again in the future it doesn't do the same thing.
 
Last edited:
Anyone else in Durham area get this email tonight? If not for awareness:

As we continue to make improvements to our infrastructure, the opportunity has arisen to carry out some essential maintenance in your area. While we prefer to be able to provide at least a week's notice for any interruption of service, sometimes that window is not as substantial and we have a smaller window to seize the opportunity.


The work we are carrying out in your area will begin at 12:01 AM and finish at 6:00 AM, 22nd May, 2025. During this time, you may experience a partial or total loss of service. We will follow up as soon as this work has been completed.


These works are being proactively carried out to provide a more stable and consistent connection to your property, and to mitigate the risk of a substantial loss of service in future.


Please let us know if you have any questions or concerns.


YouFibre Customer Care
Click to expand...
 
It's good that they're pushing boundaries but we also saw three towns go offline due to one cable cut. Some balance between the speed of the service, the price they offer it for, and some resilience in their design would be appreciated I think.
 
maj said:
Anyone else in Durham area get this email tonight? If not for awareness:
Click to expand...
Word of warning (although too late for this particular maintenance, warning there for any future readers).
We had a similar email in our area (Chatteris, Cambridgeshire) for last week. However, they started their maintenance at around 9:30pm the evening before, so everyone was offline from then through to 6:00am and not the midnight to 6:00am we were warned about. Most frustrating.
 
I've just had this emailed to me (Darlington area):

This is a courtesy email to let you know that the planned maintenance in your area has begun and is expected to be completed at 6:00 AM.

During this time, you may experience a loss of service or performance issues. Please be aware that this is completely expected and is a symptom of works being carried out to facilitate essential upgrades to the network in order to give you the best and most consistent service.

We will follow up again as soon as works have been completed and we appreciate your patience throughout this period.
 
jake000 said:
I've just had this emailed to me (Darlington area):

This is a courtesy email to let you know that the planned maintenance in your area has begun and is expected to be completed at 6:00 AM.

During this time, you may experience a loss of service or performance issues. Please be aware that this is completely expected and is a symptom of works being carried out to facilitate essential upgrades to the network in order to give you the best and most consistent service.

We will follow up again as soon as works have been completed and we appreciate your patience throughout this period.
Click to expand...

Hope goes better than mine did a couple of days ago, broke ipv6 routing to certain sites.

 
Last edited:
Have an install for a 500mbps setup coming from VM350. I should probably replace the my Asus router (rt ac86u) but will see how the stock router is first.

Fingers crossed it's worth a switch.
 
You must log in or register to reply here.
Back
Top Bottom