YouFibre

Caged · 2 Jan 2026 at 20:49

I think that's just an assumption, you can swap the supplied router with no issues.

https://support.youfibre.com/knowledge-base/article/i-already-have-a-router-can-i-use-the-same-one-when-i-join-you/

Rainmaker · 2 Jan 2026 at 20:49

pjplayer said:
Hi fellow YouFibrerers. I joined YouFibre a few months ago. It was great to get a fresh cable run to the first floor of my house and I'm seeing very close to 1000Mbps up and down on a wired connection. What I'd really like to do is replace the supplier modem/router with something else so I can do stuff like run internal DNS with pihole and perhaps do more exciting things too. So, initially, it'd be great to hear people's experience of getting YouFibre to allow a change of modem/router (I assume they have currently locked the line to their supplied router's mac address). Cheers.

There's no lock in with the router, you can just replace it with your own. Likely you'll need to wait up to an hour for the DHCP lease to refresh (at YouFibre's end) before it comes online, and an ONT restart won't hurt either.

sandys · 2 Jan 2026 at 21:12

I swapped my router in with no issues, performance was slightly better, but you can only use their landline services with their router and we still like a landline.

pjplayer · 2 Jan 2026 at 23:29

Ah fantastic thank you both.

One thing that occurs to me is that I have a phone line in my plan. Can I retain that if I switch the router?

pjplayer · 2 Jan 2026 at 23:32

sandys said:
I swapped my router in with no issues, performance was slightly better, but you can only use their landline services with their router and we still like a landline.

Ah so that’s the limitation, thanks. We haven’t used the landline yet but the plan was to hook it up at some point.

sandys · 2 Jan 2026 at 23:41

Customer service did say that they would send me out an adaptor so I can use my own gear and remove their router but as with every dealing I have had with YouFibre, it's all chat and no action, it never arrived.

Very Poor Customer service generally, worst I have experienced, you're lucky if they even respond.

You can take someone else phone service and ditch their router if you really want to, this is probably the best course of action.

I will do this at some point, but most VOIP services I have found seem to be a terrible deal for what I need.

Dangerous Dave · 3 Jan 2026 at 08:48

The standard router is poor but it does allow you to change the DNS settings so you can use pihole with it.

pjplayer · Thursday at 11:49

So as a final attempt to improve WiFi performance with the YouFibre router I'd like to just turn off (or rename and not use) the 5GHZ band and have everything connect to the 2.4GHZ, but as far as I can tell there is no way to do either of these thing in the base station settings. Am I missing something?

Longer term I want to replace the Router with a gateway like one of these https://www.omadanetworks.com/uk/business-networking/omada-router-wired-router/ and run cat-6 and WiFi access points, but that's a little pricey to do right now.