Caporegime
Dude, chill.
Apple look after you. You ring apple support, ignore the indian and insist it's a hardware fault they then log a call and take all your details down. Soon after a nice lady from a London number will contact you and arrange a pickup date, they can bring a box to put it in if required. You'll get a call within 24hrs saying what's wrong with it, and what needs doing and if it's ok to go ahead. Then after that within a week you'll get a phone call arranging a date for it to be delivered back.
Speaking on personal experience as my Mac Pro just turned up
Apple look after you. You ring apple support, ignore the indian and insist it's a hardware fault they then log a call and take all your details down. Soon after a nice lady from a London number will contact you and arrange a pickup date, they can bring a box to put it in if required. You'll get a call within 24hrs saying what's wrong with it, and what needs doing and if it's ok to go ahead. Then after that within a week you'll get a phone call arranging a date for it to be delivered back.
Speaking on personal experience as my Mac Pro just turned up
