I have a site in Cornwall I look after who recently upgraded to Zen FTTP (were on FTTC) and took the 900Mbps package. From activation they don't achieve more than 500-600Mbps at best.
I've tested this from a couple of machines directly connected to the Openreach ONT and dialling a PPPoE connection with the same low speeds. After a few calls to Zen they agreed there must be an issue locally as everything was configured correctly at their end, so they arranged an Openreach engineer visit for a pm appointment (1pm-6pm).
I arranged to be on site that day and busied myself elsewhere in the morning but as is typical with Openreach an engineer turned up at around 11.30, ran some tests and told the receptionist that those speeds are the most they will get, then buggered off. I wasn't happy as I wanted to be there so he could explain exactly why this was the case. We escalated this with Zen who arranged for another visit. This happened this morning (I wasn't there) with the same result ("What you see is what you get" with no real explanation or solution).
These low speeds happen whatever time a test is ran and the site is the first in the area to get FTTP (I think they had to pay a fortune to get the line, offset with a grant) so I don't think this can be normal contention. The site really is in the sticks, the small exchange serves around 700 properties.
I suspect there could be a limit on an SVLAN into the exchange but the engineer told the customer today that there is no ability for BTW to dial it up. The customer is thinking of just getting a second FTTP and load balancing the connections but I'm thinking until we understand what the issue is, they risk only get a total of 500-600Mbps between the two connections.
Zen haven't been very proactive with this so far so it's left a bad taste and I'm wondering if the customer were to cut ties and go with BT these speeds might magically improve. OTOH I recently took out Zen's 300/49 package at home and it's generally faster than advertised.
Does anyone with more knowledge know what could be causing this so we can poke Zen with some ideas?
I've tested this from a couple of machines directly connected to the Openreach ONT and dialling a PPPoE connection with the same low speeds. After a few calls to Zen they agreed there must be an issue locally as everything was configured correctly at their end, so they arranged an Openreach engineer visit for a pm appointment (1pm-6pm).
I arranged to be on site that day and busied myself elsewhere in the morning but as is typical with Openreach an engineer turned up at around 11.30, ran some tests and told the receptionist that those speeds are the most they will get, then buggered off. I wasn't happy as I wanted to be there so he could explain exactly why this was the case. We escalated this with Zen who arranged for another visit. This happened this morning (I wasn't there) with the same result ("What you see is what you get" with no real explanation or solution).
These low speeds happen whatever time a test is ran and the site is the first in the area to get FTTP (I think they had to pay a fortune to get the line, offset with a grant) so I don't think this can be normal contention. The site really is in the sticks, the small exchange serves around 700 properties.
I suspect there could be a limit on an SVLAN into the exchange but the engineer told the customer today that there is no ability for BTW to dial it up. The customer is thinking of just getting a second FTTP and load balancing the connections but I'm thinking until we understand what the issue is, they risk only get a total of 500-600Mbps between the two connections.
Zen haven't been very proactive with this so far so it's left a bad taste and I'm wondering if the customer were to cut ties and go with BT these speeds might magically improve. OTOH I recently took out Zen's 300/49 package at home and it's generally faster than advertised.
Does anyone with more knowledge know what could be causing this so we can poke Zen with some ideas?