Your order is different to mine. and you have covid19 priority no ?? my order looks different.
mine ..
Last edited:
Wonder why they different, weird.
do me a favour let me know once your upgrade is working and post a speed test for me and what router your using if its the fritz box or not
For sure, but it may be a long wait, been 4 days so far and order not even been placed with openreach yet due to this error they told me about.
Yeah its certainly different, im calling them again now. If any important info is given i will post here.
Mine been 4 days now.
I just called them they say its a problem with there system or product stack and that it would be resolved shortly and to just wait it out as they know its a problem on there end.
really annoying like lol
OK they tell me its a portal issue with openreach and they are waiting for them to reply and sort it out? Is that different to what you have been told?
Just had confirmation of my regrade for Monday, the 500 option.
well thats progress i guess, hope i get mine activated on monday to lol when did you order the regrade ? if you dont mind me asking. EDIT: just looked up previous post, so you upgraded same day as me well i hope its the same for me then monday we shall see.
Hi - just stumbled upon this forum. Tried to upgrade our Zen FTTP today to 500mbps package from Unlimited Fibre FTTP package.
Was anyone else charged a £9.95 re-upgrade fee?
Out of contract, so when I questioned reason for this. As essentially want to re-sign for 2 years & give Zen more money. I said I could just go to BT, response was ‘go to BT then’... definitely not the great Zen experience I’ve had before!
Got a call back 10 minutes later, saying she would ask management on Monday - as reupgrade fee and 500/900mbps are new so wasn’t sure.
I had the fee waved as the phone call to do the regrade was unpleasant. The guy started off saying the deal was for 12 months, i questioned this and he stated he never said that and it was a 24 month contract.
At the end of the call he said he would wave the 9.95 as the phone call was a little sour. My wife called BT yesterday (FTTP team) who stated there is no reason they could see as to the service order not being able to be placed, and also stated they could offer 900 down and 220 up for 59.99?
If im messed about too much i will start looking else where, ive had no time scale given as to when the work will be completed, sour phone calls and when ive had issues with the service they fail to look into the problems and pass me off as if its my end.
I have not been that impressed really when i have needed tech support its been poor at best.