Zen Internet (Price for Life)

Deleted member 77746 · 5 May 2022 at 09:49

I have just received an email to say that any new customers going with Zen won't get a 'lock in' 'price for life'. It says it will be now be covered by a new Zen Contract Price Promise, which means there will be no price increases for the duration of the contract...

I miss read it at first... I thought they were taking away the price lock in but reading it fully means they just changing the naming of the lock in.

Has anyone else got this email? I assume it was to ALL customers.

Caged · 5 May 2022 at 10:14

It's covered here:

Zen Internet UK Scraps Lifetime Price Guarantee for New Contracts

Last month we revealed that UK broadband ISP Zen Internet had put their headline grabbing "Lifetime Price Guarantee" pledge (i.e. no price rises for as long a

www.ispreview.co.uk

I can't see how any provider can hold their prices and lose margin while inflation is running at current levels while access speeds keep getting higher. I have no problem with price rises, Zen are at least committing to not increasing prices while you're in contract, and they don't have any stupid gimmicks like new customer pricing that goes up by £25 as soon as the initial contract period ends.

It's better than something like this from Gigaclear:

Deleted member 77746 · 5 May 2022 at 10:20

Price for Life should mean Price for Life - not a price just for Christmas.

VaderDSL · 5 May 2022 at 10:22

I'm looking to cancel my landline but keep the broadband this week. I'll have to ask them if cancelling the landline will affect the broadband side, I suspect not, but I'll try and remember to update this thread with the outcome.

Deleted member 77746 · 5 May 2022 at 10:24

VaderDSL said:
I'm looking to cancel my landline but keep the broadband this week. I'll have to ask them if cancelling the landline will affect the broadband side, I suspect not, but I'll try and remember to update this thread with the outcome.

Do you have FTTP or FTTC?

VaderDSL · 5 May 2022 at 10:25

Bouton Aide said:
Do you have FTTP or FTTC?

FTTP

I'm assuming it won't count as a change of contract as they are offered separately, we had a landline before FTTP and were on FTTC with them a few years back then switched over to FTTP when it was available.

Deleted member 77746 · 5 May 2022 at 10:25

VaderDSL said:
FTTP

There should be no problems then because you don't have to have a phone line, unless you are in contract ofc. I won't be moving from my 80/20 until I can get FTTP. Not sure how long it will be but it's coming. I always will be getting rid of the phone line at the same time. Don't need one got voip in.

TangoEchoAlpha · 5 May 2022 at 12:05

I also got the email yesterday, copied it below.

I am locked in on my contract until the start of July, but then I will likely be moving to Zzoomm or Trooli (two alt-net FTTPs available where I live). No sign of Openreach getting things sorted anytime soon, so as much as I have been happy with the Zen service, I want FTTP more

Azza · 5 May 2022 at 12:17

Have they dropped their prices recently too? 900 is £59.99?

SpellowHouse · 5 May 2022 at 13:56

This has given me a dilemma! I am currently on a Zen package with a Price For Life but now have only to June to change it or suffer the consequences of not having Price For Life should I want to change it in future.

Azza said:
Have they dropped their prices recently too? 900 is £59.99?

I don't think so and my guess is that they are considering increasing them within the next three years, or they wouldn't talk about dropping the Price For Life.

BUDFORCE · 5 May 2022 at 14:38

Might have to switch soon then.

Got Zen FTTC 80gbit, on an absolute cracking deal £18 a month unlimited data.

FTTP is quite a bit more money, but I'm limited on FTTC, gonna have to move at some point and with a family of 4 we are pretty much needing more anyway.

Sparx · 5 May 2022 at 15:28

BUDFORCE said:
Got Zen FTTC 80gbit, on an absolute cracking deal £18 a month unlimited data.

FTTP is quite a bit more money, but I'm limited on FTTC, gonna have to move at some point and with a family of 4 we are pretty much needing more anyway.

I wouldn't say you was limited on a 80Gbit line! For only £18pm too? Stonking deal. You must be major pirates if 4 of you are saturating 80Gb

BUDFORCE · 5 May 2022 at 15:35

Sparx said:
I wouldn't say you was limited on a 80Gbit line! For only £18pm too? Stonking deal. You must be major pirates if 4 of you are saturating 80Gb

Sorry 80mbps, whatever it is, you know what I mean!!!!!!!!

Infidelus · 5 May 2022 at 18:29

Pfft, I'm paying twice that for my 80/20

BUDFORCE · 5 May 2022 at 18:53

Infidelus said:
Pfft, I'm paying twice that for my 80/20

I have been a customer of Zen since 2008, I think they sorted me a pretty good deal.

In a way it's a shame because by upgrading I'll almost certainly be forfeiting that, but oh well. I might ring them up though see if they can sort me something.

SpellowHouse · 6 May 2022 at 09:41

I decided to upgrade while I still had the "price for life".

Be warned though that there is a fault on the Zen telephone line at the moment so what I had to do was phone new customers, that's options 1 - 1 - 1 and asked them to direct dial to the existing customer sales. Only way I could get through to them.

Azza · 6 May 2022 at 17:45

SpellowHouse said:
I decided to upgrade while I still had the "price for life".

Be warned though that there is a fault on the Zen telephone line at the moment so what I had to do was phone new customers, that's options 1 - 1 - 1 and asked them to direct dial to the existing customer sales. Only way I could get through to them.

What did you upgrade to? Were you mid-contract?

Infidelus · 6 May 2022 at 19:11

Can't upgrade mine at the moment as they've only just started rolling out FTTP where I live, so no realistic timeframe for availability here yet. Add to that, when I had a quick search on t'internet, even low speed FTTP prices (not just with Zen) seem to start on more than my current bill and I'm not prepared to pay more than my current monthly fee as that's pretty expensive as it is. Guess I'll be sitting on FTTC until the prices drop (if they ever do), or I'll end up moving back to VM eventually.

Deleted member 77746 · 6 May 2022 at 19:12

I haven't got a need as of yet to have more than 80/20 - paying £34.99 a month for it but it's rock solid.

Infidelus · 6 May 2022 at 19:17

Not complaining about my speeds, and I do like the FRITZ!Box. I did have my first fault in about 7 years the other week which took Openreach about 2 weeks to fix. My connection kept intermittently dropping. Had three engineer visits (two by the same person). After the first visit, my line was stable but I'd lost 25% of my speed (usually average around 60/18) and went down to (45/17). They confirmed the fault wasn't on my property and was somewhere between the house and the cabinet, but after the third visit my speed had only gone up about 5Mb and the engineer said there wasn't anything else he could do, though I did notice last Sunday that my speed has now returned to normal (actually I've gained 1Mb

), so whatever the last engineer did obviously did correct the fault and it just took a while for the line to resync.