Hi, my name is Danielle P.. How may I help you?
Danielle P.: Please give me a moment while I review the Chat Log so that I can understand exactly what the issue you are having is today [...]
Rob: Hello Danielle, i'm Rob. I'll just let you read for a second.
Danielle P.: May i have your email address please?
Rob: Sure, it's --------------
Danielle P.: Could you verify the date of birth on the account for me please?
Rob: ------------
Danielle P.: Thank you for verifying the account for me.
Danielle P.: So you want to have you persona changed is that corect?
Rob: Yes, its quite the confusing affair
Danielle P.: Okay that's fine what exactly would you like done?
Rob: I wanted to change my ID so that all future games I sign up for through EA will have this new name and i'm not confused or giving out the wrong ID for friends. As I said above, the name I wanted is Earc
Rob: I have 2 different names showing up on EA websites and Origins
Danielle P.: What are the names?
Rob: The names that are displaying? On Origin, I have [--------] and on my EA Profile I have Earc, which is my default persona. But when I sign up for games, it is always [-------], which should have been Earc.
Danielle P.: So you want the [-------] to be no more and everything to say Earc?
Rob: Yes, that would be fantastic.
Danielle P.: Unfortunately we cannot do that i do apologize for any frustration this may cause you.
Rob: If you cannot change the ones I have already made, could you change my Master ID, so that everything in future, defaults to Earc? I don't want to consider making a new account because that name sticks. Really do not want to be called "[-----]" on future games, I don't think its very mature anymore.
Danielle P.: I'm sorry we are unable to do that. The Master ID is only for PC and would not effect the XBOX and PS ID's
Rob: So any future PC games I sign up for, will they have [------] on?
Rob: I assume they will, just clarifying.
Danielle P.: This is only for Origin and Forums. You can create other names as you sign up for the PC games.
Rob: Well, thanks for your help Danielle.
Danielle P.: i am very sorry. Was there anything else that i could do for you this evening?
Rob: No that's it, thank you.
'Rob' disconnected ('Concluded by End-user').