Associate
I subscribed to Sky for F1 and the ability to use Sky Go when I'm not at home.
They have a ridiculous 2 device limit and 1 change of device limit per month.
I had to format my computer and I had previously set up a notebook and when I came to set up my computer I hit the "could not register device" error.
I phone up Sky and they tell me that I can only change a device once per month, even though it is the exact same PC I had set up previously but had to format.
I tell them this information and they wouldn't listen they just kept re-iterating that I'm only allowed to make 1 change per month. I asked to be put through to cancellations and I was told they won't even speak to me because I'm under minimum contract.
I told them I'm not prepared to put up with the service and that I would be more than happy to pay the rest of the contract and I was put on hold for 15 mins and they came back and still told me that they won't speak to me.
Now I can't use Sky Go, I know it resets at the start of the month but as soon as I register one device that means I've made my one change for the month and I won't be able to register any other devices even though there will be one free slot.
Are Sky in breach of contract by not allowing me to access Sky Go?
They have a ridiculous 2 device limit and 1 change of device limit per month.
I had to format my computer and I had previously set up a notebook and when I came to set up my computer I hit the "could not register device" error.
I phone up Sky and they tell me that I can only change a device once per month, even though it is the exact same PC I had set up previously but had to format.
I tell them this information and they wouldn't listen they just kept re-iterating that I'm only allowed to make 1 change per month. I asked to be put through to cancellations and I was told they won't even speak to me because I'm under minimum contract.
I told them I'm not prepared to put up with the service and that I would be more than happy to pay the rest of the contract and I was put on hold for 15 mins and they came back and still told me that they won't speak to me.
Now I can't use Sky Go, I know it resets at the start of the month but as soon as I register one device that means I've made my one change for the month and I won't be able to register any other devices even though there will be one free slot.
Are Sky in breach of contract by not allowing me to access Sky Go?