Its not that bad really? I mean they use to charge for this service. You needed a Sky Player Multiroom or Sky Mobile TV subscription before. So it is actually free.
Advice on Sky, Sky Go...
- Thread starter TheLegendOfMart
- Start date
Its not that bad really? I mean they use to charge for this service. You needed a Sky Player Multiroom or Sky Mobile TV subscription before. So it is actually free.
Soldato
well its not really ridiculous, if you could just chop and change devices, then why would my parents need to sign up to sky. just give them my login details and they can just register their devices as and when they wanted to watch it. likewise my brothers and sisters.
I don't use the service anymore, and hate skys customer support with a passion, but that doesn't mean they don't have the right to cover themselves against people abusing a service they are not obliged to offer.
On virgin you have to have a broadband/tv bundle to use the player, and to watch live iplayer you need a tv licence so not totaly free.
I agree they should protect themselves but allowing you 2 device slots but only allowing you to add 1 device per month is a bit OTT?
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If you complain to the right department and dont get an idiot on the phone it can be reset in a matter of seconds.
Id certainly try for a reset if you explained it like you have in your original post.
Id certainly try for a reset if you explained it like you have in your original post.
I did try, I got through to a nice Scottish guy and he said he could help me but he wont.
Soldato
not really, most people have a laptop/desktop and a phone/tablet. now, the chances of someone upgrading both of these in the same month is remote to say the least, no impossible, but not enough to warrant offering. why is 1 device not enough? surely you don't have to carry 2 devices with you to watch F1?
Gota say i wouldn't be happy with that.
I had to reformat my computer which is enough to make my PC different enough to count as a new device, on the 1st ill be able to add my computer, then will have to wait a whole other month to be able to register another device.
Soldato
so you are using your pc as a second tv saving yourself having to pay multiroom (which IS a paid option) and moan that this FREE equivalent is silly because it wont let you get around paying for mutliroom?
My computer being a laptop that I carry around when Im not at home and a tablet my partner uses. I didnt realise I had to justify myself.
It's a free service to subscribers of other services....as a subscriber you cannot remove the service for a reduction on fees...thus it is a free service.
You agreed to the terms so just wait the month and reregister your device or pay up your contract and cancel.
Its not a free service its part of the subscription which you buy as a whole (and for many the main selling point of the package), i.e Sky Sports 2 isn't a free service you get with the sports channel pack its part of the sports channels.
Call Sky back and report this as a fault, they might be willing to change it for you, its the same machine, if Microsoft demanded you buy a new Windows licence every-time you reformat people wouldn't stand for it.
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How else are they going to stop it being abused then?
The whole reason you are not allowed to make more than one change a month is to prevent people from just lending one of their slots to a family or mate to watch something, then flipping it back to themselves again.
Yeah, it is a free service to sky subscribers.....if you do not subscribe to Sky Sports then you get the relevant subscription reduction....the same is not true of Sky Go you get it free if you subscribe to any Sky package, it isn't part of a fee package itself....thus it is a free service to all sky subscribers (content dependent on your subscription)
It is like going into a supermarket, buying a Sausage roll and getting another one free.....the cost remain the same whether you take the free sausage roll or not.
In any case the service has terms and conditions that are plainly laid out.....the OP accepted them and tbh, he is blowing it all out of proportion.
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Soldato
exactly. its a simple system to cover themselves from people abusing their service. maybe sky should just pull it all together or charge people the £10 a month per device like they do with multiroom to make everyone feel warm and cosy.
Peoples argument is that you can pay for Sky Go as a stand alone thing without a sky subscription. In this instance though sky go is free as it a free addon as part of the sky subscription.
It does seem like a massive overreaction to such a minor issue though.
Precisely.....it is a free service to subscribers....like the sausage roll is free to purchasers of another sausage roll.....