Soldato
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Fyi, OCUK replied today and said that the warranty is with the manufacturer and the cooler can be removed just has to be reinstalled if its sent off for warranty.
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Graphics Card Warranties (UK Only) - Let's see how good they really are!
- Thread starter Nelly
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- guarantee rma warranties warranty
Fyi, OCUK replied today and said that the warranty is with the manufacturer and the cooler can be removed just has to be reinstalled if its sent off for warranty.
Who handles the warranty on AMD MBA cards?
www.overclockers.co.uk
AMD Radeon 6950 XT MBA 16GB GDDR6 PCI-Express Graphics Card
Order AMD Radeon 6950 XT MBA 16GB GDDR6 PCI-Express Graphics Card now online and benefit from fast delivery.
www.overclockers.co.uk
Soldato
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I answered this litterally 2 posts agoWho handles the warranty on AMD MBA cards?
AMD Radeon 6950 XT MBA 16GB GDDR6 PCI-Express Graphics Card
Order AMD Radeon 6950 XT MBA 16GB GDDR6 PCI-Express Graphics Card now online and benefit from fast delivery.
It wasn't clear. Is the manufacturer AMD themselves? So back to them directly to RMA?
AMD are not on the OPs chart. Where is their RMA office? Is their service any good?
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Soldato
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How long do ocuk take to reply to a rma request?
I have put in a request for a new card I bought and have not heard anything in 3 days now, given I was originally sold a graphics card that didn't even exist (money taken and everything) and now this it's not really a good impression.
I have put in a request for a new card I bought and have not heard anything in 3 days now, given I was originally sold a graphics card that didn't even exist (money taken and everything) and now this it's not really a good impression.
Not sure about GPU, but AMD's CPU RMA service is pretty good, from the posts I've seen here and elsewhere.
My understanding of this is:
MBA cards sold directly by AMD, in AMD packaging, are handled by AMD.
MBA cards sold through an AIB (e.g. Powercolor), in AIB packaging, are handled by the AIB (e.g. Powercolor), or by the retailer's usual RMA process.
MBA cards sold by a retailer, in AMD packaging, are handled by the retailer.
I have a reference AMD Radeon 6800 in a Powercolor box purchased from OCUK in Jan 2021, which I suspect is faulty. The warranty info on Powercolor's website is very vague and doesn't say a specific time frame (it still mentions Vega cards which is... not very encouraging). Am I SOOL?
From what I can retrieve with google, the old listing on OCUK says 2 years, so it looks like it's out of warranty.
I find it amusing how warranty duration differs from retailer to retailer for the same card.
Example, RX 7900 XTX Red Devil OC, on ocuk 3 year warranty, on a competitors site, 2 year warranty, on another competitors site a single year warranty...
I really don't get what's going on there, surely it should be the same across all 3?
Example, RX 7900 XTX Red Devil OC, on ocuk 3 year warranty, on a competitors site, 2 year warranty, on another competitors site a single year warranty...
I really don't get what's going on there, surely it should be the same across all 3?
Starting to see more and more places not listing warranty durations on cards. Surely this should be part of the listing as standard? Who wants to buy a card, have it go wrong after a year then get told 'tough titty it had a year warranty'.
It's 2 years minimum by law.
Well some sites are trying it on, see my post above from last year, 1 year appearing on some cards.
Yeah, their lack of transparency enables CS fud.
I've still got abit more to do yet, I've changed the web links at the bottom, so they are upto date.
Contact at ASRock will be changing soon.
Added live chat link details for Nvidia, easy to find on their website.
Added e-mail details for PNY.
Changed the details for EVGA RMA, its been Germany for quite a while now, no UK base.
Added e-mail details for Gainward.
KFA2, only details I could find for any address is via their Hong Kong head office, and their UK base in Wales shut down around 2014, I didn't even find a European address.
Contact at ASRock will be changing soon.
Added live chat link details for Nvidia, easy to find on their website.
Added e-mail details for PNY.
Changed the details for EVGA RMA, its been Germany for quite a while now, no UK base.
Added e-mail details for Gainward.
KFA2, only details I could find for any address is via their Hong Kong head office, and their UK base in Wales shut down around 2014, I didn't even find a European address.
Associate
Handy thread, thanks for updating.