Operator Alan Clark has joined the chat.
Alan Clark: Hello, how may I help you?
x.x.x.x: Hi, I'm part of the Metropolitan Police Internet Fraud department, I wondered if you had a contact number I could call you on.
Alan Clark: Yes of course please provide me your id number and your name and I will provide you the sales manager number in order to speak with him
x.x.x.x: I'm not a uniformed officer hence I have no ID number. It's DCI Hamilton based at New Scotland Yard.
Alan Clark: Our phone number is listed on the website. Please check the "About US" section. Nevertheless, we have hundreds of people calling daily and the waiting time is very long. Also, in order to keep records of our transactions we rather communicate with our customers by email or live chat. It’s a lot faster too. The email and live chat support allows us to handle more volume in a cost effective manner so that our thousands of clients can receive the service they deserve without having their fees affected by costly phone support.
x.x.x.x: Please can you provide me with a different number to the customer service one, I have tried that one. I require a direct number be it an office or mobile one
Alan Clark: Right now we are upgrading the lines and they are working on it;I guess they can fix it within 24 hours.So please get back on live help or email us.
Alan Clark: Thank you
Operator Alan Clark has left the chat.
The chat is ended.
You should have seen how quickly he ended the chat before I could reply again