Sky Fibre Optic

Mikey · 13 Jun 2013 at 15:16

I've just downgraded my Sky back to ADSL Unlimited, yes it may only be 11mb now, but things appear fine. Free too, so I'll take that thank you.

I don't game etc.

Only flip side, Windows 2012 ISO took a bit longer to download, but no biggie...

iMacMart · 13 Jun 2013 at 19:47

The Deuce said:
having the same problems with my connection, so hoping it's a sky/youtube routing fault

Is there a known issue? Youtube via HTC One and iPad 2 at home is always buffering and my speeds and pings are perfect 40/10 15ms

Locky · 13 Jun 2013 at 21:45

MagicBoy said:
YouTube has been a bit sticky for me intermittently over the last month on 22Meg ADSL.

Not sure where the problem lies. It starts off quite quick but can't always buffer the remainder in of the file fast enough. Everything else is fine - XBox live, Netflix, downloads, speedtests etc. Just seems to be YouTube, so I guess it's the backhaul connection to YouTube.

Are you using firefox?

MagicBoy · 13 Jun 2013 at 22:18

Safari, OS X.

Egon · 14 Jun 2013 at 09:46

iMacMart said:
Is there a known issue? Youtube via HTC One and iPad 2 at home is always buffering and my speeds and pings are perfect 40/10 15ms

Exactly my issue.

mjones1 · 15 Jun 2013 at 00:36

I'm having really strange issues with youtube too, plays perfectly through a proxy.

iMacMart · 17 Jun 2013 at 09:27

Egon said:
Exactly my issue.

Suppose logging a support call with Sky support is the only option

mjones1 said:
I'm having really strange issues with youtube too, plays perfectly through a proxy.

Have you managed to fix this?

Having fibre BB and youtube buffering all the time is so annoying

OLDPHART · 18 Jun 2013 at 08:58

No problems here with sky fibre.

xb8browney · 18 Jun 2013 at 14:49

Looks like my cab went live today, Any way I can get Sky Fibre without the £50 upfront cost?

Billy1280 · 21 Jun 2013 at 09:33

just had mine fitted this morning!

went from 2.5mb down and 0.4 up to this! very pleased

enigma27 · 21 Jun 2013 at 11:50

BigChief said:
I'm with Sky and only a month into a new 12 month contract (got a good deal). I've been keeping an eye out to find out when I will be able to get fibre. It would appear my exchange has now been upgraded but the Sky website still states I'm not eligible for fibre. Am I best off just ringing up to see when they will be taking orders or if they have any further info? When I spoke to the Sky retentions team last month the lady had no info. My exchange is LCBUR.

the exchange is just one part of the process. Your cab in the street needs to be enabled also. My exchange has been enabled for best part of 18 months now but I still cant get Fibre as the cabinet outside my house has not been done yet.

BigChief · 26 Jun 2013 at 16:20

enigma27 said:
the exchange is just one part of the process. Your cab in the street needs to be enabled also. My exchange has been enabled for best part of 18 months now but I still cant get Fibre as the cabinet outside my house has not been done yet.

Thanks for the info. Is there no way of knowing when the cab is to be upgraded? Furthermore is it just the BT kit in the cab that needs to be upgraded or the Sky kit that will be in there too?

MissChief · 26 Jun 2013 at 17:41

The cabinet is an Openreach update, Sky then need to install the Backhaul gear to connect to their network.

BigChief · 27 Jun 2013 at 12:23

MissChief said:
The cabinet is an Openreach update, Sky then need to install the Backhaul gear to connect to their network.

Thanks for the info

Goes off to find out when things may happen. Going to e-mail Open Reach about my cab, see if they have any dates planned.

Egon · 28 Jun 2013 at 07:27

Anyone else have connection problems this morning. Router and openreach box are running OK but internet light is off.

£15 · 3 Jul 2013 at 05:21

If Sky sort out my account problems to my satisfaction (another story) I will consider upgrading to their fibre broadband. Earlier in this thread someone mentioned an engineer will need access to the telephone master socket (NTE5 - removable faceplate) for installation - I don't have one.

I have an old GPO junction box, with a fixed faceplate socket.

There's also one extension to the upstairs, GPO JB (downstairs) > GPO JB (upstairs) > socket.

Does anyone know what an engineer would do confronted with my installation?

I'd love to have the whole lot ripped out and replaced with new wiring and boxes, but BT refer me to Sky and Sky have no idea what I'm talking about and I can't get past first level support.

ippe · 3 Jul 2013 at 10:48

BadMojo said:
If Sky sort out my account problems to my satisfaction (another story) I will consider upgrading to their fibre broadband. Earlier in this thread someone mentioned an engineer will need access to the telephone master socket (NTE5 - removable faceplate) for installation - I don't have one.

I have an old GPO junction box, with a fixed faceplate socket.

There's also one extension to the upstairs, GPO JB (downstairs) > GPO JB (upstairs) > socket.

Does anyone know what an engineer would do confronted with my installation?

I'd love to have the whole lot ripped out and replaced with new wiring and boxes, but BT refer me to Sky and Sky have no idea what I'm talking about and I can't get past first level support.

If the copper going to the junction box is in good condition the engineer will probably just re-terminate it with a new style master socket, if not he will have to run new copper into your house, but if you are lucky enough you may have had a few pairs run to the house so it’s just a case of him punching them in at the local cab..

nam · 10 Jul 2013 at 11:38

how is sky fibre ? i am a existing 02 customer and have been given the option of £10 for 6 months plus the 14.50 line rental... Is the Sky fibre stable and reliable ?

OLDPHART · 10 Jul 2013 at 11:49

Have had sky fibre since April only had one problem- fixed, but been totally reliable my connection 40/10 ping 11ms, no problems doing anything at all especially gaming 3 PC'S + PS3.

Gzero · 12 Jul 2013 at 20:08

Yay BT-OR engineer no show. :/