Sky Fibre Optic

[Ryan-3]

Everything feels very snappy on my connection, so i'm not sure what could be wrong. I've run a few ping tests too:

 

[Terrier_Jimlad]

This is the state of mine at the moment



Really can't be arsed to speak to Sky, as soon as they don't see their hub attached they just blame your 3rd party router as they don't formally support it, would have to go dig it out of the loft too. Managed to release the Sky IP and got a new one, was hoping DLM would give me a crappier profile for the time being but no luck.

Hope it sorts itself out.

 

[iMacMart]

That is the downside of putting your own router on, I always have mine to hand even if just a secondary test if the line seems poor

 

[Ryan-3]

Yeah, I keep the Sky one handy.

They did a "full line test" before they phoned us last week and could see the "speeds that their router had connected with". I just agreed to it.

 

[Terrier_Jimlad]

Slapped their router back on, still the same, dropping packets left right and center from any device.

Dare I ring them or just wait until tomorrow and see if its any better. Annoying thing is i'm off work for 6 weeks due to surgery so using it through the day to keep myself busy - then again it means I can call them at quiet times and can wait around for OR engineer if needs be

 

[iMacMart]

Hard wired? What ip are you pinging

 

[Terrier_Jimlad]

Hard wired or wireless, it's all the same results. Those pings are from my main rig, hardwired from gig port to router.

Have been pinging bbc, google dns, wiki, sky, my own web server in Maidenhead, the destination makes no difference.

 

[Ryan-3]

I'd give them a ring.

Have you checked on their status page? It might have some info on there and because it personalises it to you when you log in, I can't check outside my own cabinet.

 

[Terrier_Jimlad]

All green on there. I'll check it in the morning, if it persists I'll ring em

 

[KIA]

Slapped their router back on, still the same, dropping packets left right and center from any device.

Use WinMTR. Where is the packet loss occurring?

 

[Terrier_Jimlad]

On quite a few hops, already been using WinMTR to try trace it but there's no consistency. Posted about it on there and they invited me for a quick chat to check the basics and have escalated it to the fibre team who are meant to ring me lol - hoping it's gone by the morning

 

[Sparx]

It must be Sky's Fibre backbone only that is affected, my pings on Sky's ADSL/LLU network are good today.

Just recently moved home and had to leave PN Fibre () for Sky ADSL/LLU as I can't get Fibre until September/October time apparently..

Ping times are better than PN though..

C:\Windows\System32>ping -n 20 bbc.co.uk

Pinging bbc.co.uk [212.58.246.104] with 32 bytes of data:
Reply from 212.58.246.104: bytes=32 time=19ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=19ms TTL=57
Reply from 212.58.246.104: bytes=32 time=20ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=19ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=19ms TTL=57
Reply from 212.58.246.104: bytes=32 time=19ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=19ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57
Reply from 212.58.246.104: bytes=32 time=18ms TTL=57

Ping statistics for 212.58.246.104:
    Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 20ms, Average = 18ms

 

[Terrier_Jimlad]

Got an Openreach engineer coming in the morning, hopefully he understands how packets work and the effects of dropped packets can have unlike the moron at the Sky Fibre team who didnt even know what PING was and said they don't troubleshoot for packet loss? I did very well not to got all rage on her!

Anyway, other than running some constant pings to well known destinations, anyone else got any good suggestions to show him to demonstrate the packet loss issues?

 

[iMacMart]

I think a ping is the best way, as long as he understands what your showing him

The guy I had install was very clued up

 

[KIA]

Why are they sending an engineer?

They should be swapping out the router and ruling out their own network before doing anything else. Nobody wants to have to pay a call out fee!

 

[MissChief]

Sky don't charge callout fees anymore.

 

[Hank_Marvin]

Got a home move booked in for next sat, just the phone line/fibre part, line on new house had been cancelled, what will sky engineer do or will it be a BT engineer?

If it's a new line will they put the socket where you want it?


TV part is happening a week later.

 

[Terrier_Jimlad]

Engineer didnt show up, apparently Sky booked it "too late" in the evening for it to go through to Openreach's end - good job I was already off work.

No one seems to know where my packetloss issue lies, tried two different modems, no different, and neither the Asus or Sky Router makes a difference.

Oh well, he's coming on Monday 'apparently'

 

[MissChief]

Got a home move booked in for next sat, just the phone line/fibre part, line on new house had been cancelled, what will sky engineer do or will it be a BT engineer?

If it's a new line will they put the socket where you want it?


TV part is happening a week later.

The Openreach Engineer may moan and gripe about it but he should put the master socket wherever you want it as long as it is safe to do so. The Sky Engineer will only do the TV.

 

[KIA]

Sky don't charge callout fees anymore.

Sky will absorb the Openreach fee if a customer is at fault?