UPS picking up from MS repair centre

Have you tried again? mine took two working days for it to register on the UPS site... However, mine still doesn't say that its been picked up or they've tried to drop it off any my flat yet. Does anybody know if the status changes from billing xxx to shipped/delivered? Mines been sat at the billing bit for about 5 days now.

Hey Bilzzard mine is still at the repair centre ias i know of i rang ups yesterday to see if it had been picked up but they said that they have not arranged for a driver to go and pick it up she did say ups only do pickups from this place once or twice a week :(

so i think the satus of the ups tracking changes once it gets scanned ...

i hope i get it by friday

thanks david
 
UPS Delivered mine today :D












While I was at work.........................:mad:











Got them to re-deliver it to my workplace tomorrow :D:D:D

So it would have took 12 days to repair and re-deliver but now it's 13 :(
 
the thing that gets me is that mine was repaired on saturday, yet it sits there waiting for nearly another week awaiting collection. up until then i have no complaints about the service.

collection was quick, it was repaired pretty quickly and now it's waiting for MS to give UPS the call to go and collect it (no doubt along with hundreds of others!)
 
As I have said already, there is most certainly a delay from when the boxes are repaired to when they are delivered back to us.
The support bods have confirmed this with david334 (shame they never told me the truth).
Once the status moves from 'billing recieved' you will seem movement on the UPS tracker.
If you don't see that the satus has changed by friday morning, I would lay odds that the status will change during friday evening and you'll see a delivery date for next monday.
With regard to UPS trying to deliver back to Smiffy today, this leads me to think that UPS collect them from the service centre on tuesdays and fridays.

(Smiffy, did you follow the UPS tracker and notice when the status changed from 'billing received'? If so this would be a good guideline for when others can expect to receive theres back).

NorthstaNders status changed on tuesday (just as did mine last tuesday) and I would lay odds on that UPS will collect it on friday and he will have it back on monday.
If anyone has a delivery any other day of week and they post it in here, we will get a better idea in respect to how many times a week UPS collect them from the repair centre.
Also as I mentioned above, the delay perhaps could also be caused by the billing information being sent from the service centre to MS then received and cleared at UPS.
It wouldn't suprise me if the service centre doesn't arrange the collections themselves and MS do the billing directly with UPS.
There would be no profit in the repair centre having an account with UPS with regard to returning the boxes to us and dealing directly with them so it would make sense for them to pass it onto MS to deal with.
MS of course probably have some kind of deal with UPS were by it works out cheaper to ship the boxes back once or twice a week to us users.
The daily collections alone that UPS to on behalf of MS will probably be quite expensive as well but again, I would imagine there is some kind of discount in place with UPS.
The company I work for use Parcel Force and it is much cheaper for us to send goods out than it is for Parcel Force to collect faulty goods then return them to us.
We also found this was the same with other parcel companines.
The truth is the repairs are already costing MS loads of money so the cheaper the deal they can have with regard to transit costs the better.

Unfortunatley as they old saying goes 'business is business' and although it's good that MS have given us an extended warranty for the 3rlod, they will have to draw a line on carriage costs and get the best deal they can.

I know it's a pain having to wait for the return of our boxes but at least we are not stitched up with a 1 year warranty for the 3rlod issue :)
 
i hope ups pick my xbox up tomorrow so i can have it for the weekend!! :o i doubt i will see my xbox for another week ( my opinion):rolleyes:


thanks David
 
(Smiffy, did you follow the UPS tracker and notice when the status changed from 'billing received'? If so this would be a good guideline for when others can expect to receive theres back).

Not too sure, They collected it on a Thursday, delivered it to the service centre on the Friday. The following Thursday I rang MS up and they said it had been repaired and was waiting collection. Ups then tried to deliver it to me on Wednesday.

It seems like your thinking of Pick-ups on Tuesdays and Fridays could be true.
 
On the UPS website, does it say 'Billing Information Received' under status?

yeah it does at this rate i dont think i am going to get it tomorrow :rolleyes:

it still says


Tracking Number: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Type: Package
Status: Billing Information Received
Shipped To: LIVERPOOL, GB
Shipped/Billed On: 01/22/2008
Service: STANDARD
Weight: 3.80 Kgs
 
When did you check it? Mine now states that its shipped and due for delivery today... Perhaps it will be picked up tomorrow and then delivered Sat/Mon?
 
I can only assume it was Tuesday, although it was only this morning when I checked UPS website did it say it was due for delivery. up until last night it was still saying billing information received.
 
Just to clarify this for those of you who are a little impatient (like I was!! :p)

The Support Centre pages on Xbox.com will change to something like "Billing Information Received" which means that Microsoft have contacted UPS to confirm a pick up under their mutual contract. That's all. In a nutshell, Microsoft have told UPS to come and pick up and UPS have acknowledged. During that time, your console is still in Microsofts repair factory.

When it changes to "Devices Shipped to Customer" it doesn't automatically mean your console is on it's way, it means that your console has LEFT the Microsoft warehouse and is in their pick-up depot, awaiting UPS which as already mentioned, generally pick up twice a week (I believe Mondays and Thursdays).

This is why, despite you have a tracking number (which Microsoft generate with UPS software), they won't show on the UPS site for several days as it's technically not a valid tracking number until it's been scanned in UPS's database.

If I remember rightly, my status said "Device Shipped to Customer" for nearly a week and UPS said that Microsoft were been a little 'naughty' to suggest this as it simply wasn't true.
 
oh right it sounds wierd might go and give them a call later:)

When you get your back tell me what state its in lol

Thank david
 
Just been speaking to Amed at Ms call centre :rolleyes:

i explained my situation i rang ups they dont have it :o

when i rang ms all he was saying is

You will get it by tomorrow... mr david you will get it by tomorrow :D
 
David,

It is likely that UPS do have it, or will have it tonight. However, like mine, it would update to shipped and on time for delivery until the day its delivered.
 
Well UPS delivered it around 10:30am. Now at home. Its all set up running COD4 :D

Apparently the motherboard failed.
They also threw in one months free XBL. :D

See you online guys
 
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