As I have said already, there is most certainly a delay from when the boxes are repaired to when they are delivered back to us.
The support bods have confirmed this with david334 (shame they never told me the truth).
Once the status moves from 'billing recieved' you will seem movement on the UPS tracker.
If you don't see that the satus has changed by friday morning, I would lay odds that the status will change during friday evening and you'll see a delivery date for next monday.
With regard to UPS trying to deliver back to Smiffy today, this leads me to think that UPS collect them from the service centre on tuesdays and fridays.
(
Smiffy, did you follow the UPS tracker and notice when the status changed from 'billing received'? If so this would be a good guideline for when others can expect to receive theres back).
NorthstaNders status changed on tuesday (just as did mine last tuesday) and I would lay odds on that UPS will collect it on friday and he will have it back on monday.
If anyone has a delivery any other day of week and they post it in here, we will get a better idea in respect to how many times a week UPS collect them from the repair centre.
Also as I mentioned above, the delay perhaps could also be caused by the billing information being sent from the service centre to MS then received and cleared at UPS.
It wouldn't suprise me if the service centre doesn't arrange the collections themselves and MS do the billing directly with UPS.
There would be no profit in the repair centre having an account with UPS with regard to returning the boxes to us and dealing directly with them so it would make sense for them to pass it onto MS to deal with.
MS of course probably have some kind of deal with UPS were by it works out cheaper to ship the boxes back once or twice a week to us users.
The daily collections alone that UPS to on behalf of MS will probably be quite expensive as well but again, I would imagine there is some kind of discount in place with UPS.
The company I work for use Parcel Force and it is much cheaper for us to send goods out than it is for Parcel Force to collect faulty goods then return them to us.
We also found this was the same with other parcel companines.
The truth is the repairs are already costing MS loads of money so the cheaper the deal they can have with regard to transit costs the better.
Unfortunatley as they old saying goes 'business is business' and although it's good that MS have given us an extended warranty for the 3rlod, they will have to draw a line on carriage costs and get the best deal they can.
I know it's a pain having to wait for the return of our boxes but at least we are not stitched up with a 1 year warranty for the 3rlod issue
