lol customers

I work on a IT support desk and had a call from a woman calling from one of the hot desks saying that she couldn't log on the pc.

She was saying that the screen was just blank but the power button was on, after going through checking that the monitor had power the computer had power she said yes.
I then asked her what colour the power buttons were on the computer to which she replied amber, now i don't know what this pc looks like so i am relying on what information she is telling me and she is telling me it is a desktop and all the power buttons are showing it is in standby.
If anyone works with Dell computers they will know GX270/280 power problems so i was asking her to hold in the power button till the amber light went off and then switch it back on.

Couple minutes later we aren't getting anywhere so she asks someone nearby to take a look to make sure that she is doing everything right. Another voice comes on the phone and said "Don't worry about it we've sorted it" and i asked why and i got the reply "Its a docking station/monitor and keyboard/mouse with no laptop attached".

Never laughed so much in ages and we have some right corkers, makes the job worthwhile. I do appreciate that people do not know much about pcs but this call was something else.
 
2Thumbs said:
"That'll be twenty pounds and six pence please"

*Hands me £30*

"You wouldn't have the six pence would you at all?"

"Why? I've given you thirty"

"nevermind :rolleyes:"
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sometimes the cashier gives you the usual change + 6pence back because they dont understand what your trying to do.
 
Had someone ring up saying they were trying to log in using their "digital digitiser" the other day. They meant an RSA Token :p
 
Spent over an hour on the phone to my dad a few weeks ago trying to help him install his new printer, turns out he had plugged the USB cable into the Ethernet port. “It Fits Perfectly” he said… :rolleyes:

Not a customer but still funny! :p
 
Skyfall said:
lolz still don't think that beats my;

Me: "Where is the error message coming up?"
Customer: "On the screen"
Me: /facepalm
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I had something like that as well. This is part of a telephone conversation I had

Me : Ok, on the right hand side of your screen
Them : Is that your right or my right ?

I don't know... how does your right differ from mine ? :D
 
Customer came up to my till tonight with loads of chocolates and biscuits and crap (I work in a department store and we've started selling lots of Christmas stuff already). I inform her she is eligibile for a discount...

Me: Oh, its 10% off on all food items if your paying with your storecard.
Her: Oh, do they class chocolate as food?
Me: Erm......yes O_o

After she went, I had a facepalm.jpg moment.
 
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I used to work in a call centre and our number was only 1 digit different from Halifax phone banking.

So the phone rings in my ear to warn me a call is coming in,
"Good afternoon, Ramada Jarvis Reservations...."
she proceeds to give me all her acount details and then starts going on about how a cheque hasnt cleared, when I finally managed to tell her shes miss dialed she accused me of intercepting her phone call to steal her details :eek:

It went on for quite a while until I said
"Madame if that were the case, why would I then admit to you that I am not the bank?"
She just hung up
 
J.B said:
I used to work in a call centre and our number was only 1 digit different from Halifax phone banking.

So the phone rings in my ear to warn me a call is coming in,
"Good afternoon, Ramada Jarvis Reservations...."
she proceeds to give me all her acount details and then starts going on about how a cheque hasnt cleared, when I finally managed to tell her shes miss dialed she accused me of intercepting her phone call to steal her details :eek:

It went on for quite a while until I said
"Madame if that were the case, why would I then admit to you that I am not the bank?"
She just hung up
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LOL

Reminds me of a woman that kept misdailing and getting through to us (an IT support desk) when she was trying to book cinema tickets.

Her - "Why do I keep getting through to you? you are doing this to my phone! I keep pressing redial and getting you!"

Me - "Well, if you typed it in wrong first and keep hitting redial - it's not going to correct your mistake is it, miss?"

Her - *click* Phone down.

Rich
 
had a woman pick a phone...go through all the contract details and then when it came to payment. she wanted to pay over the phone with milk tokens.

also a guy who calls up virgin mobile wanting to buy a phone then saying he doesnt want to give his credit card details as he doesnt trust virgin mobile.

once had a woman ask me where paper comes from. :p
 
I once had an extremely angry elderly gent call me (Helpdesk) ranting that words in user manual weren't even in the Oxford Dictionary, "so how the hell was he supposed to understand it?!?!?!?"

Words such as "default", "configure", and a few other perfectly simple words.

When telling him that they were in fact in the dictionary he was holding didn't seem to help him, I had to systematically explain the meaning of every one of the words he came out with.

In the end, he said "....so what does this thing actually DO then?"

/facepalm
 
arknor said:
sometimes the cashier gives you the usual change + 6pence back because they dont understand what your trying to do.
Click to expand...

Then they're equally as stupid as my customer. :p

Some cashiers cant think beyond what's infront of them on a screen, or just don't want to.
 
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