I know what you mean but to be honest, Dell's are excellent systems as far as performance and value for the dosh are concerned.
I have had one issue with my XPS M1530 so far in the space of about a year and it was the DVDR drive going bad. One email was all it took to Customer Support and they had a tech call at my home 2 days later to replace the defective DVDR drive under warranty completely free of charge.
For this reason alone - The quality of tech support you get from Dell, I would have no hesitation in purchasing another one from them in the future.