Asus RMA support

ac1d1ty

ac1d1ty

ac1d1ty

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Joined
26 Jan 2007
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So my Rampage II is borked. Sent the other week to Asus. Currently on holiday in ireland so I slipped a note into the box stating where to deliver it to.

It costs an extra £10 :eek: over the original £16 to send to ireland.


Problem is that they seem to have a wrong address on their file (must have picked up some odd one from paypal :/).

I shot an email off to them, but havent heard back from them. I tried again and again but nothing.

Can anyone advise what to do so they dont send it back somewhere odd.

(according to asus I was to use the creativecomputing.net which is where I have done it all.).


Last ****ing time I ever buy asus. The barely literate technical support chap said 4-5 weeks minimum. Great way to let more board depreciate and keep these components cool. :rolleyes:
 
Ring them up, last time I spoke to Asus was in 2005 just after the Bunsfield disaster. The guy I spoke to was very polite and well spoken. Turns out they were working from home as there offices was in Hemel Hempstead.
 
ac1d1ty said:
Last ****ing time I ever buy asus. The barely literate technical support chap said 4-5 weeks minimum. Great way to let more board depreciate and keep these components cool. :rolleyes:
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Absolutly rubbish, I'm sure Asus would sort their RMA speed up if retailers stopped giving them buisiness, but no one will because Asus are too big, no one gives crap about customers or poor RMA service.

If everyone just boycotted their boards & bought elsewhere it might do the trick.
 
Nelly said:
Absolutly rubbish, I'm sure Asus would sort their RMA speed up if retailers stopped giving them buisiness, but no one will because Asus are too big, no one gives crap about customers or poor RMA service.

If everyone just boycotted their boards & bought elsewhere it might do the trick.
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I would say it's more down to the buyer than the retailer, no ones forcing you to buy an Asus when there are better alternatives out there (Gigabyte)! ;)

If the RMA doesn't work out, I suggest the one and only...
asusrepairkitbig.jpg

:D
 
I refuse to buy asus ever again after a nightmare with a 3yr warranty on a pair of gfx cards. In the end i had to goto trading standards as asus simply refused to deal with me, as my supplier where i bought the cards from had gone bust.

Trading standards got me a full refund in the end on one of them, and rapped asus for issusing a 3 year warranty on the box and not honouring it. Apparently asus are nororious for warranty evasion according to trading standards. When i had my problems ( about 2-3 years ago ) asus didnt even HAVE a uk RMA system for gfx cards. They just mumbled something down the phone about taking it back to the shop and slammed the phone down most times!

Avoid them unless you have no choice is my advice.

Just do a forum search for asus and rma.... there is lots of reading there for you :p
 
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Should see BFG! I am trying to find out how they will replace a motherboard when they dont even make them anymore!! No one will confirm it form me!! So I have to send it off and wait! Could be months!!
 
Sorry to hear of your hassles with Asus, I've yet to read something good about their RMA process on these forums. Can't remember the last time I heard anything good about it. I haven't bought anything Asus for a few years now and won't be any time soon.

Edit : like powercolor - who apparently have poor rma in Europe, Asus do have good build quality. Shame its let down by poor customer after sales.
 
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MikeHunt79 said:
I would say it's more down to the buyer than the retailer, no ones forcing you to buy an Asus when there are better alternatives out there (Gigabyte)! ;)
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But when retailers such as OCUK stock mainly Asus boards (they are not the only one) choice becomes more difficult. Have you had a look at the Intel motherboard selection here? LGA 775 is especially a joke. Only one Gigabyte board in the P45 and P43 sections. All the rest are Asus. AM3 and AM2 sections are little better. I can see OCUK only selling Asus boards the way they are going. Time to look elsewhere for future needs.

I agree about Gigabyte. Fantastic boards and i would take one over an Asus anyday.
 
pastymuncher said:
But when retailers such as OCUK stock mainly Asus boards (they are not the only one) choice becomes more difficult. Have you had a look at the Intel motherboard selection here? LGA 775 is especially a joke. Only one Gigabyte board in the P45 and P43 sections. All the rest are Asus. AM3 and AM2 sections are little better. I can see OCUK only selling Asus boards the way they are going. Time to look elsewhere for future needs.

I agree about Gigabyte. Fantastic boards and i would take one over an Asus anyday.
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Hmm, I must admit I haven't bought a board for a while now, as my P35 board is working like a charm, so I don't really know there were so many Asus boards there are in ocuk. Let's face it they are still popular boards despite their poor RMA service, but if more people know about this then this may change...

If I was after another board I would decide on the board I want (maybe a gigabyte p45), then see what retailers have it in stock, and if they don't stock it then they won't be getting a sale! :)
 
In 2004 my A8V Deluxe had a bad bios flash, rang their rma service never got any joy for weeks so gave up in the end, just ended up buying an Abit board as replacememnt worked great.

In 2007 my Asus P5N-E SLI just woudnt boot up at all power to the PSU was fine, shop I had bought it from had ceased trading so I contacted Asus & sent it for repair.

I never did recieve a replacement back after chasing weeks after weeks - will never ever ever buy an Asus motherboard again EVER!

(1998) Asus P2BF - S1 (Pentium II Motherboard)
(2002) Abit KR7A-RAID - Skt A
(2003) Abit NF7-S - Skt A
(2004) Asus A8V Deluxe Rev 1 - S939
(2004) Asus A8V Deluxe Rev 2 - S939
(2004) Abit AV8-3rd Eye - S939
(2005) Asus A8N-SLI Premium - S939
(2007) Asus P5N-E SLI - S775
(2007) Abit IN9 32X-MAX Wi-Fi - S775
(2007) Abit AB9 Quad GT - S775
(2007) Abit IP35 Pro - S775
(2008) Gigabyte GA-EP45-UD3P - S775
(2009) Biostar Tpower X58 - S1366
(2009) Gigabyte MA790FXT-UD5P - AM3

pastymuncher said:
Have you had a look at the Intel motherboard selection here? LGA 775 is especially a joke. Only one Gigabyte board in the P45 and P43 sections. All the rest are Asus. AM3 and AM2 sections are little better. I can see OCUK only selling Asus boards the way they are going. Time to look elsewhere for future needs.
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I think this is more down to P45 chipset being phased out with the imminent release of P55 chipset in September.

Going to stick with Gigabyte I think, not to bothered if in reviews its 1fps slower than another motherboard, good customer service is the most important thing.

I cant afford to buy Asus motherboards then have to throw them in the bin & buy another Asus motherboard because their RMA services takes nearly 2 months.

When more people who love Asus motherboards end up having to RMA their motherboard they will think TWICE before buying another when their board isnt back after 4 - 8 weeks.
 
Have Asus always had a bad reputation as far as rma's are concerned? When I first bought a PC friends of mine held Asus in high regard,as one of thee best, maybe they just meant build quality..
 
When returning to OcUK we can turn an Asus product around in worst case scenario 14 days when faulty and a Gigabyte board within a week. :)

Spent the first few months of this year negotiating warranty terms with the big board manufacturers as waiting for months on a RMA is just simply unacceptable.

ac1d1ty if you got the board from us please post in the customer support forum and we can try to help. :)

Have Asus always had a bad reputation as far as rma's are concerned? When I first bought a PC friends of mine held Asus in high regard,as one of thee best, maybe they just meant build quality..
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Six months back I completely removed Asus from all of our system builds and bundles due to the dire support (support?) they offered to the end user and OcUK.

Gigabyte's aftersales is still 50x better than Asus', at least Asus have acknowledged this and are making improvements.
 
Well this is taking hte ****.

STILL nothing heard back from then for weeks. I sent an email to them (via creativecomputing) and they had nothing to say.

HOWEVER, somehow they have got the wrong address :/ I asked them to change it and they simply sent back a generic statement saying "we ship to the address provided".


Takes the ****ing **** tbh. Ive got loads of new hardware pieces akk depreciating in value while I struggle away on a POS pc with 1gb ram.

NOT a happy bunny.



Yewen, very kind offer but unfortunately this motherboard was a gift and I dont have a reciept.
 
Unfortunately the only thing I have is the serial number and the box it came in :(


To be quite honest if the motherboard gets churned out at the end and is delivered working to me then i'll take my lesson as learnt.

Im just worried its going to be lost/rejected or whatever.



Has anyone else ever had an experience with creativecomputing?
 
Yewen said:
If it was purchased from OcUK we should be able to dig all the info up for the product. :)
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From my own personal experience with Asus RMA I can acknowledge that OCUK handled my RMA board (Ramp Ext). Extremely quick turn around by them. Asus do have extremely poor customer service if used outside of the retailer.

It is Asus poor customer service that really deters me from purchasing any Asus product, no matter how top end it is marketed to be. Asus quality control is another concern of mine especially with their marketed top end boards that have cooling problems due to ill fitting heat pipes and cooling covering both the NB/SB.

One manufacture I will avoid like the plague
 
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