EA trying to keep APB purchasers happy (possibly free stuff!)

Fortyseven said:
Ah, I purchased from a store, so no refund for me :(

"I would like to inform you as you have not made purchased directly from EA, So we cannot offer you refund. We can only able to offer you new game for PC digital download, Which is available with Us." is, without a doubt, the strangest typing error ever.
Also, you said "Ah right" when you did purchase from them, silly boy! :p
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haha, I was more interested in getting 4000 BioWare points or pre-ordering BFBC2: Vietnam for free to be honest with you, but a full refund has more than made up for that.

I only used 10/50 hours of gameplay time - shame really would've been good with all the changes the developers were talking about.
 
Antar Bolaeisk said:
That could be risky as Steam may lock your account...
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This, I believe Steam have no problem with locking out your account if you do this.

edit:
https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

Why would a Steam account be disabled?

Check the contact e-mail address for your Steam account to see if Steam Support has contacted you regarding the reason your account was disabled - accounts may be temporarily disabled pending verification of purchase information or account ownership.

Steam Support does not automatically contact the owners of disabled accounts in most circumstances.

There is a Zero-Tolerance policy for any violations of the Steam Subscriber Agreement and Online Code of Conduct. All accounts in a user's possession for any of the following activities will be disabled:

#
Payment Fraud

Any fraudulent credit card use, credit card chargebacks, or Paypal chargebacks (regardless of when the transaction occurred).
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You may have just waved goodbye to your steam account.
 
Evilsod said:
Meh, its very grey area. Its not exactly payment fraud because you paid for something you didn't really receive.
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It looks like they class chargebacks as fraudulent use, though. And to a extend I agree afterall you buy the game, and it instantly gets added to your account, so you can start playing right away (give or take time to download). You then issue a chargeback, but you can continue playing for however long it takes for Valve to notice the chargeback, link it to you and block the account.

Otherwise, you could probably get people just creating accounts, only to buy a game, chargeback, and stick steam in offline mode. Free singleplayer game. Making it blockable offence means they can lock that account, as well as any others owned by the user (Though how they would prove this is another matter).
 
Evilsod said:
Meh, its very grey area. Its not exactly payment fraud because you paid for something you didn't really receive.
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Except its has nothing to go with Valve if the other company went bust.

They supplies you with APB at the time and thats as far as they go afaik. Thats why it needs to be taken up with EA as they published it, Valve just distributed it.
 
amigafan2003 said:
I bought on Steam and after getting nowhere with them I complained to my credit card company (Barclaycard) and they have done a charge back against steam and credited my account with the purchase price.
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You can kiss your steam account goodbye then any chargebacks made to steam results in instant perma ban of their service despite if you have £1 of games or £1000 of games
 
iviv said:
It looks like they class chargebacks as fraudulent use, though. And to a extend I agree afterall you buy the game, and it instantly gets added to your account, so you can start playing right away (give or take time to download). You then issue a chargeback, but you can continue playing for however long it takes for Valve to notice the chargeback, link it to you and block the account.

Otherwise, you could probably get people just creating accounts, only to buy a game, chargeback, and stick steam in offline mode. Free singleplayer game. Making it blockable offence means they can lock that account, as well as any others owned by the user (Though how they would prove this is another matter).
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I understand that, you'd obviously get people abusing it otherwise to try and get free games.

666_Pounder said:
Except its has nothing to go with Valve if the other company went bust.

They supplies you with APB at the time and thats as far as they go afaik. Thats why it needs to be taken up with EA as they published it, Valve just distributed it.
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I suppose that is true, especially if EA were offering refunds if you bought it through them and a free game if you didn't. The policy is probably that only EA will give out refunds/compensation to avoid people abusing it.

It really depends on just how much he asked steam... if he took nowhere to mean "i sent a ticket and they haven't replied within 3 hours so i threw a hissy fit and rang my bank" then yeah he's ****ed. I would've expected them to respond by telling you to contact EA though as surely its there job to deal with it. But anyway, yeah his account is going bye bye.
 
I bought mine through steam but still put an email to EA. Thanks for the heads up. If you don't ask you don't get and all that :)
 
I bought mine on steam too. I just gave them the APB CD Key and order confirmation from steam. They have offered me a free game from the EA store.
 
Just recieved the ability to download Dragon Age: Origins Deluxe (So people could probably push for ME2 Deluxe)

I know its not worth that much but I didn't have it and wanted it.
 
Greetings,

Thank you for contacting Electronic Arts Customer Support.

We understand that you purchased APB and since the game is no longer available to play, you'd like us to refund the purchase amount you spent on it. While refunding the amount is not possible in this case, as a refund to what you've lost, we're offering you a free game from EA Store "http://eastore.ea.com". If you purchased the game after 7/15/2010 then you are eligible for this offer and can select any game you would wish with a couple of exceptions as noted below:

· Only those games for which we've Digital Download version available on EA Store can be selected.
· Please do not select a game which is not released yet.

In order to proceed with the refund request; along with the name of the game you'd like to play, we will also need the proof of your APB purchase:
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Hmm ok according to my Steam receipt, I bought mine on 2nd July, so now what....

Or have I got the wrong end of the stick?
 
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