Surely its the other parties insurers that organise everything for the written off car, or is it him that organises it all, and pays it all, then claims it all back?
There are 4 ways you can deal with it.
1) You can telephone your own insurer and make a claim under your comprehensive cover. You will be treated as if it's a fault claim, have your NCB removed, etc etc. Your insurer will then recover the cost from the third party insurer, and reinstate your NCB once this has happened.
2) You can contact an Accident Management Company who will arrange repair of your car, or a settlement and provide you with a like for like hire car. They then bill the third parties insurer for this.
3) You can take your car and get it fixed, hire yourself a car, and submit the bill to the third parties insurer.
4) You can contact the third parties insurer and ask them to handle it for you, at their cost.
In many cases the third party insurer doesnt see the bill or know what things are costing until after its all done. Then somebody has to pay...
So Fox, just out of sheer interest do you consider the fact that he got a 207 estate make as much of a mockery of the like for like hire car system as asking for a E90 is?
A 207 estate is not much more "like for like" for a Hot Hatch than a base model E90.
It's a tad more understandable. It's not supposed to be the same car, it's supposed to be something similar as it's unreasonable to expect a hire firm to have every car ever in stock.
Below a 207 Estate will be something like a Ford Ka, clearly not acceptable in this case. So, whilst a 207 Estate (It isnt really an Estate anyway its a big hatchback) isn't a C2 VTS it's at least 'similar'. Lets be clear here, the C2 VTS isn't a hot hatch like a Clio 197 is.
To put it into context, people who drive an E Class are often offered a C Class - which is a downgrade - and this is considered like for like.
The point in like for like is to avoid giving the guy with the Mercedes E55 AMG Estate a Ford Ka for 2 weeks, or the guy with the Land Rover Discovery a Ford Focus diesel, or the guy with the Fiat Punto a Maybach.
It's something roughly similar, at 'reasonable cost'.