DPD, err...

Shayper

Shayper

Shayper

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Joined
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Fabric Nightclub, London.
Well, I ordered a monitor and a headset last week to avoid burning off the rest of my student loan on booze :rolleyes: and was meant to receive it today.

Had a look at the delivery tracker this morning, all seemed fine. However, by the time it was 6 oclock and still reading "Parcel on Vehicle for delivery" I was beginning to get a little worried. It still hasn't arrived, am I right in thinking it's not going to be coming today?

Thanks :)
 
At 10pm it's a very safe assumption to make. Give DPD a call in the morning to find out where it's got to.
 
Yeah you arent getting it. Mine said it was on the van for delivery but was at the depot all along. Phone them up and arrange for collection if you can, they will only put it on the van if you phone and ask (in our case anyway - might be different where you are) and even then they said we might not have gotten it for a week so we just went to collect. Seems they are doing business deliveries first then arranging it in mish mash randomness.
 
Just an update.

Still had nowt, called up DPD earlier, who said that the parcel would be delivered between 7am and 8pm today ( :rolleyes: ).
Nothing has arrived as yet, but again, 10pm and I'm not expecting it now.

A little information from DPD would be nice, as all they have told me so far is that they couldn't deliver yesterday and would deliver today (and that's without any reason why it wasn't actually delivered yesterday)

I'm at Uni all day tomorrow, and have paid for the delivery to have taken place either yesterday or today. I'm now not going to be at home till Friday afternoon if I'm lucky, Monday if not. Needless to say I'm a tad annoyed.

Any advice anyone can give me with regards to sorting this out? Any possibility of refunding the next day postage?

Sorry if it seems I'm on a rant, I'm really not, I just need that new monitor soon as I'm going back to Norwich next week :)
 
DPD can barely manage delivery when the weather's good. With snow, don't expect delivery at anything close to on time. A friend had to wait 3 weeks I think it was for a graphics card to be delivered last year because it snowed.
 
Memphis said:
DPD can barely manage delivery when the weather's good. With snow, don't expect delivery at anything close to on time. A friend had to wait 3 weeks I think it was for a graphics card to be delivered last year because it snowed.
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:eek:

Bloody hell!

I can't wait that long for the monitor and headset! My flatmates are already giving me abuse about the noisy bass coming from my room (I'm sure you will agree music sounds better louder, especially dubstep :) )

I'll get back on to DPD tomorrow, cheers for the heads up :)
 
I've had a delivery from DPD after 10 before mate, but yeah it's highly unlikely. Oh and btw, you really can't judge the entire company by one driver or depot. You simply can't. DPD have always been flawless up here, as have every other courier company apart from DHL@home's franchised personal couriers, but that isn't actually DHL
 
What you really want to worry about (and this has happened to me twice). It says 'parcel delivered, signed for by [insert name]', and it isn't actually there.
 
Another update.

Just flashed up on the tracking page:

"We were unable to deliver your parcel as there was no one present to sign for the delivery"

Hmm... is there a card? Nope. And I haven't had music on at all today, have been watching the road and waiting with trepidation for the best part of two days. Looking forward to the phone call tomorrow then :rolleyes:
 
some trainers i ordered 1st class recorded took a week to get here. TNT where meant to collect a parcel from me this morning and it never happened :( guy on ebays gunna be maaad
 
Yeah i think this is a standard message they put up when the driver is unable to deliver all parcels on his route. patience young jedi.
 
rypt said:
And why not? If DPD cared about their reputation they would sort out the crap depots
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I think they would if they could. The problem is that the logistics industry is extremely competitive and cut-throat, if you can offer a service a penny cheaper than another company then you will get the business, and it is generally down to consumers wanting the cheapest delivery cost that they can get.
 
Kobi said:
Yeah i think this is a standard message they put up when the driver is unable to deliver all parcels on his route. patience young jedi.
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Cheers mate cheered me up :D

Just left them (DPD) a webnote thingy. Hopefully all will be resolved tomorrow. Especially as A.) I don't have a car (damn expensive student lifestyle :D ) and B.) have no money. Ladbrokes are screwing me over with my paycheck as well :rolleyes:.

All in all, it's actually been a good week minus these two hiccups :)
 
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