Dell messed up
- Thread starter Castiel
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Man of Honour
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don't be a p u ssy Castiel
keep schtum and keep the free laptop! think of it as an early xmas present
or if you were really clever - ask for a full refund - then send the original laptop back and keep the extra -this way u'll have a free laptop
If he says nothing he's still got a free laptop as he has the ordered one plus the mistake although whether it's any less dishonest than getting them to refund you for a mistakenly sent laptop is debateable.
yep clearly the OP has never gone 35 miles per hour on a 30 mile per hour zone
Because there's no distinction in place about the essential moral value you place on laws or how serious the repercussions are?
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Unsolicited goods or services
If the client receives goods s/he has not ordered, s/he can treat the goods as an unconditional gift to her/him and can deal or dispose of the goods as s/he wishes. S/he has no obligation to return the goods to the trader or allow the trader to retrieve the goods (endnote 4).
If the client receives a demand for payment for unsolicited goods or services, s/he can ignore it. S/he should report the matter to her/his trading standards department as the trader may have committed a criminal offence.
If the client receives goods s/he has not ordered, s/he can treat the goods as an unconditional gift to her/him and can deal or dispose of the goods as s/he wishes. S/he has no obligation to return the goods to the trader or allow the trader to retrieve the goods (endnote 4).
If the client receives a demand for payment for unsolicited goods or services, s/he can ignore it. S/he should report the matter to her/his trading standards department as the trader may have committed a criminal offence.
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Lovely. But these aren't unsolicited goods as defined (goods sent with a bill for future payment should the person use them), these are goods sent in error and your rights/obligations aren't altered in this regard. You are still obligated to let the company know of their error.
If someone wants to keep the items and they don't feel qualms about it that's not really my business but please don't dress it up as something it isn't.
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Hardly likely as this is a computer hardware business which may be affected by something like this. I doubt Overclockers would like it if forum members were happy to keep hold of computer bits 'sent in error'
To be honest though, I don't know what I'd do if I got sent a 'free' laptop....
What's a Mexican boxer got to do with anything?
Dell (or any big systems integrator) tends to operate on pretty tight margins, that's not to say they don't have a huge income because of the volumes they produce but the profit per computer is often pretty small. So it's a case of yes and no - Dell can afford to lose a certain amount of computers through breakages/theft/errors/other dishonesty etc and they'd be stupid not to build something into their forecasts to take account of this but that doesn't make not giving them a chance to rectify their error right either - I guess it depends whether it would bother you or not, there are few moral absolutes.
Personally I'd contact them and let them know of their error, they should arrange collection at their expense and at a time convenient to you, you've just got to take reasonable care of their product such as it is. If they don't do so within a prescribed timescale then it's legally yours anyway.
Saying that with after the Intel price fixing debacle, they were operating at a overall loss. Dont know what they are like now but it cant be much above.
Exactly, if they have made a hash of it why should you do all the leg work? let them contact you! and if they dont..............................................
FREE LAPTOP!!
Exactly, if they have made a hash of it why should you do all the leg work? let them contact you! and if they dont..............................................
FREE LAPTOP!!
would you feel the same if you dropped your wallet in the street with £500 of cash inside?
A passer by picks it up, tells himself its not HIS error someone else dropped thier wallet. He uses the mindset that he will await to see if the owner tracks the wallet down if not he will keep the money inside it under unsolicited goods?
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I fear for the future of humanity after reading this thread.
Since when is stealing, or at the very least inflicting loss through legally-prohibited silence, relative to the wealth of the victim?
This isn't aimed at the original poster by the way, more the peons who trudged in after and to whose houses I look forward to looting of luxury goods for the poor and needy. They can 'afford the loss' after all.
Since when is stealing, or at the very least inflicting loss through legally-prohibited silence, relative to the wealth of the victim?
This isn't aimed at the original poster by the way, more the peons who trudged in after and to whose houses I look forward to looting of luxury goods for the poor and needy. They can 'afford the loss' after all.
would you feel the same if you dropped your wallet in the street with £500 of cash inside?
A passer by picks it up, tells himself its not HIS error someone else dropped thier wallet. He uses the mindset that he will await to see if the owner tracks the wallet down if not he will keep the money inside it under unsolicited goods?
To be honest it is a company, Dell can lose a laptop and not really worry I would have thought.
Exactly, if they have made a hash of it why should you do all the leg work? let them contact you! and if they dont..............................................
FREE LAPTOP!!
except it's not just a morality thing, legally you have to tell them.