Ebay

He won't be able to get the money back for 30 days anyway iirc because you have to wait that long to open a dispute, 7 days is an unreasonable amount of time to expect delivery, especially in the current state that Royal Fail are in.

Sounds like a complete douche and unfortunately thats what you have to deal with on ebay, it seems to be more so with electrical items than anything else.

Email back saying he's being completely unreasonable given the current state of RM's service, oh and tell him to STFU about his kids, it's got nothing to do with you.
 
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kmufc77 said:
Here guys this is what ive just received be grateful is someone could tell me what to reply back to,im not that good with words:



Hi Dean. If you were any kind of decent person you would have offered me the refund without me having to make a claim for it. Its obvious that you are just trying to delay paying as long as possible with no regard for me or my kids.I will send you a £40 request to repay the money and if its not repaid tonight I will make a claim as soon as I get back from work and my feedback will reflect the way you have handled this situation. Regards,.
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Edit : Unless you fancy paying £40 to avoid a -1 feedback. Basically though he's being unreasonable and blackmailing you with feedback and I don't think there's much you can do other than refuse on principle and get the feedback hit or give him £40 for no reason.




He is just being very unreasonable,if i refund him and the mouse turns up im out of pocket even more.

Ive wrote a reply but havent sent nothing yet until i get some advice here please on what to write.
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He's an idiot. Don't cave in.

Tell him he's welcome to create a claim, he'll have to wait 20 days before anything happens if he does create the claim.
 
Sp00n said:
He won't be able to get the money back for 30 days anyway iirc because you have to wait that long to open a dispute.
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have much are your sure about this please?

Ive tried very hard to please this idiot,how can i make RM deliver quicker when the snow has backlogged things even now?

Ive been very cival and polite so far and have been excellent in comms throughout,the next email i send will be the total opposite now.

Im also going to get my 1st negative feedback in 8 years on Ebay,does that say enough about the buyer?

Im not happy lol
 
Is this ok to send please guys:


You are an idiot,its not my fault the item has been delayed by RM,go ahead and request a refund via paypal and delay the situation even more for yourself.

Im a decent person my feedback reflects this,you are the first person to moan in 7 years on Ebay and by looking at the feedback youve give in the past ,you are a very impatient person.

Why should i refund you out of my pocket when the item is simply still in transit and delayed by by the snow like millions of other parcels,you can check the tracking info which will prove this.

All in all i could refund you and the mouse could then turn up and you will have a free item,how do i know you will send the mouse back to me?.

As for negative feedback go ahead you fool,1 negative wont hurt me,your just being very unreasonable and i wont bother selling on here again after this.

This will be my last email dont bother relying as you wont get a civil reply back now,Paypal will request tracking details which i will give which proves item is still in transit,what more can i do you impatient person.

Ive been excellent in communication throughout and explained the situation and yet your still being unreasonable and impatient like a child.


Here is what i received today out of the blue after previous civil emails between us:


Hi Dean. If you were any kind of decent person you would have offered me the refund without me having to make a claim for it. Its obvious that you are just trying to delay paying as long as possible with no regard for me or my kids.I will send you a £40 request to repay the money and if its not repaid tonight I will make a claim as soon as I get back from work and my feedback will reflect the way you have handled this situation. Regards, Bob Gillen.
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I'm reading through the T&C now. He must wait 7 days to allow for delivery before he can raise a dispute. He's done that.

Step 2 -

"Step 2 - Negotiate to resolve dispute

You and the seller have 20 days to resolve the dispute or escalate it to a PayPal claimA buyer or seller asks PayPal to review a dispute and decide the outcome..

The seller reviews your message and replies in the Resolution Centre. This is your opportunity to communicate directly and resolve the issue by exchanging message posts. Communicate clearly and include suggestions about how to resolve the issue, such as through a full or partial refund.

PayPal can view all posted messages in case the dispute is escalated to a claim.

We place a holdRestricting the funds associated with a dispute so they cannot be withdrawn from a buyer’s or seller's PayPal account. on all funds related to the transaction until the dispute is resolved or closed."

"Step 3 - Close the dispute or escalate to a claim

You can closeTo end a dispute or claim. A closed dispute cannot be reopened or escalated to a claim. We automatically close disputes after 20 days unless they have been escalated to a PayPal claim. a dispute if you and the seller reach an agreement.

Otherwise, you can escalate the dispute to a PayPal claim within 20 days of opening the dispute. We automatically close disputes after 20 days.

Wait until you are 100% satisfied with the resolution before closing a dispute. A closed dispute cannot be reopened or escalated to a PayPal claim.

Select the open dispute in the Resolution Centre and click the desired action at the bottom of the dispute details screen to close or escalate a dispute.

We require more information from you when you escalate a dispute to a PayPal claim."

"Step 4 - We investigate and resolve the claim

By escalating a dispute to a claim, you are asking PayPal to review it and decide the outcome.

We try to resolve cases within 30 days, but complex cases may take longer to investigate, deliver a final decision, release any funds and close the case.

You and the seller may be subject to specific deadlines for new information. We use the messages exchanged in the Resolution Centre, along with other details, to determine the outcome.

You can track the progress of your claim and respond to requests for information in the Resolution Centre.

We notify you when we come to a final decisionPayPal's decision resolving and closing the case.. "

He's just about to start step 2.
 
kmufc77 said:
have much are your sure about this please?

Ive tried very hard to please this idiot,how can i make RM deliver quicker when the snow has backlogged things even now?

Ive been very cival and polite so far and have been excellent in comms throughout,the next email i send will be the total opposite now.

Im also going to get my 1st negative feedback in 8 years on Ebay,does that say enough about the buyer?

Im not happy lol
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Ok sorry it's 7 days after payment was received, but paypal will have to look over the case and I think the case is open for 20 days before anything happens with it.

In regards to your reply, no, be civil about it as paypal/ebay have access to all your communications and being immature about it won't help the matter,
 
kmufc77 said:
Is this ok to send please guys:


You are an idiot,its not my fault the item has been delayed by RM,go ahead and request a refund via paypal and delay the situation even more for yourself.

Im a decent person my feedback reflects this,you are the first person to moan in 7 years on Ebay and by looking at the feedback youve give in the past ,you are a very impatient person.

Why should i refund you out of my pocket when the item is simply still in transit and delayed by by the snow like millions of other parcels,you can check the tracking info which will prove this.

All in all i could refund you and the mouse could then turn up and you will have a free item,how do i know you will send the mouse back to me?.

As for negative feedback go ahead you fool,1 negative wont hurt me,your just being very unreasonable and i wont bother selling on here again after this.

This will be my last email dont bother relying as you wont get a civil reply back now,Paypal will request tracking details which i will give which proves item is still in transit,what more can i do you impatient person.

Ive been excellent in communication throughout and explained the situation and yet your still being unreasonable and impatient like a child.


Here is what i received today out of the blue after previous civil emails between us:


Hi Dean. If you were any kind of decent person you would have offered me the refund without me having to make a claim for it. Its obvious that you are just trying to delay paying as long as possible with no regard for me or my kids.I will send you a £40 request to repay the money and if its not repaid tonight I will make a claim as soon as I get back from work and my feedback will reflect the way you have handled this situation. Regards, Bob Gillen.
hide
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No! Don't send it like that! Don't call him an idiot. Gimme a minute or two to reword it (I'll edit this post) and you can see if you feel that's better?

Edit : Here's what I'd suggest.

I am sorry you are unhappy, but you are being entirely unreasonable. We have had exceptional weather and it's common knowledge that Royal Mail have struggled to cope. Your item is still in the delivery chain and I'm confident it will arrive. If it does not arrive I will not hesitate to refund you in full, and I will handle claiming from Royal Mail.

You can see Royal Mail's tracking of the item here (link it). As you can see Royal Mail still say they have the item and are going to deliver it. I have checked and Paypal policy is to accept Royal Mail's tracking information. If the item was to be lost Royal Mail will update the tracking as lost, and I will refund you.

You can of course raise a Paypal dispute. Paypal require you to allow 7 days before raising a dispute. Once the dispute has been raised you must wait 20 days before Paypal will become involved. After the 20 days has run out Paypal would request the tracking number from the seller and the courier used. I would supply them with the Royal Mail tracking number, and Paypal would place the claim on hold until either Royal Mail tracking said the item was delivered, or the item was lost in the post.

Raising the dispute will not cause Royal Mail to deliver faster. Additionally should they lose the item in the post it will instead delay your refund as I cannot send a refund while the dispute is open - as soon as you raise the dispute Paypal will seize the money.
 
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send him a link to this post via a random hotmail address, then he gets to see your side of the story and hopefully also see what a tool he is being.

*waves at tool*

(just in case ;))
 
If you call him an idiot, it's going to definately end up in him acting in the worst case.

Send him the tracking link and apologies again. If he's dead set on getting a refund, nothings going to stop him, especially insulting him..
 
Ok guys,yes your right that email is too abusive,ill wait until The Halk rewords it for me :)

I havent sent anything yet.
 
kmufc77 said:
and my feedback will reflect the way you have handled this situation
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sounds like you've landed yourself some neg feedback from this ebay nutter. I'm a seasoned ebay seller (over 1,300 f/back) and I don't to be honest get many problem buyers but it's a real pain when you do and you have to pander to them and just block them from buying anything from you in the future and move on.

You could save his id on your favorites and then buy something from him using another id in the future and then **** him around? revenge ;)
 
Hopefully he will go OTT on the feedback and you can request it removed.

ebays feedback system is so flawed.
 
Thanks Halk with the rewording :D

Much better like ive said ive not good with words,ill keep you guys updated.
 
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So it begins with Paypal,ive replied and havent been aggressive in what ive said,ive tried me best on what to write so please dont slate me,im not good with words,ive tried me best though.:)

Hi Dean. You already know the reason why I'm making a claim for a refund. Everytime I enquire with you regarding delivery you keep telling me it will arrive. I have been in contact with Royal Mail and they are telling me ther is NO backlog of RECORDED mail and hasnt been any since last Monday. Royal Mail will not deal with me because they are saying I'm not the sender so they will only deal direct with you.

If you feel that Royal Mail has lost the goods then its only right that you refund as soon as possible so that I can replace the mouse for my kids...it is part of their Christmas presents. I have offered to send any goods that do turn up back to you after any refund but I have this feeling I'm being lead up the garden path here with excuses and excuses.

I also feel that you are being very unreasonable and any feedback in Ebay will reflect your lack of help in this issue.

Regards,







Me:



Ive also posted the Tracking details page


The Above confirm that the Parcel is still in transit!,ive already said when and if Royal Mail say the parcel is lost,i will then refund you,until that time what can i do?

Royal Mail policy is to wait 15 working days until a claim can be made for a lost parcel,may i add Royal Mail tracking currently says the parcel is still in transit.

The parcel is in transit not lost,the parcel has been delayed because of the exceptional bad weather the United Kingdom has experienced over the Xmas period when the parcel was sent.

I think you are being very unreasonable and are not appreciating the recent bad weather that has delayed millions of parcel in the UK.

This is out of my control,you are welcome to leave negative feedback,i haven't had 1 negative feedback since i started with Ebay 7 years ago,so this proves that i im a trustworthy seller.

Ive tried to explain to you in a civil manner what has happened and the parcel is currently in transit and is late due to the recent extreme weather the UK has had

When you read this Paypal I have posted prove above regarding the pacel.




Paypal have also put a temporary hold on my account for the money , i believe this means that money has not yet been deducted from my Bank Account yet until Paypal decide what to do?





The idiot has also now been blocked from any future auctions from me.
 
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You did all you reasonably could.

I assume he has now raised the dispute since you say they've put a temp hold on the money. You just need to wait it out now. You should add on your side of the story to the Paypal dispute. And then when either it arrives or doesn't arrive in 2 weeks time the dispute will be finished, and eBay won't get involed.

He does have the option to escalate it earlier, he shouildn't do it but he could. If he does Paypal will ask you for the tracking number and who you sent it with, when you respond they'll then rule on the case a few days after. I do not know what happens at that point, because my dispute hasn't gone that far yet.
 
kmufc77 said:
As you can see the above reference number will confirm that the Parcel is still in transit. Currently we are both waiting for a confirmed decision from Royal Mail, if they say the parcel is lost, I will of course immediately refund you, but until we hear from Royal Mail the matter is essentially in their hands.

The parcel has been delayed because of the exceptionally bad weather the United Kingdom has experienced over the Xmas period when the parcel was sent, these delays are well documented and being worked through by royal mail. As your specific parcel is potentially held in these "bad weather" delays I would recommend we allow them time to clear these backlogs before any alternative action is taken. Whilst very unfortunate and regretable the current state of play is outside of our control.

I have been trading on ebay for seven years and have zero negative feedback, this goes a long way to demonstrate and hopefully show you I am a trustworthy seller/buyer and I also wish to see this situation resolved swiftly, sucessfully and above all amicably.

Yours Faithfully
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marked changes inline

I personally reckon that's better
 
Too late ive already replied,thanks for the advice though i shall ask again here when i need another rewording :D
 
damn i thought you might

your previous mail makes things too personal and is a little clumsy, he will more than likely pounce on that and use it to his advantage :(
 
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