Soldato
- Joined
- 17 Sep 2006
- Posts
- 4,474
- Location
- Gloucestershire
Some of you may have seen/read about my situation from other posts in other Apple threads, but I thought I'd combine them all to share my first Mac computer experience.
Getting a MBP has been on the cards for a while now, as I travel a lot through work, and I do a lot of photography as a hobbie I thought it would make sense to get one.....anyway....enough about why I got one.
On boxing day I ordered from Apple Store a brand new MBP 15" i7 with the high res anti glare display. So that's a pretty high spec laptop, with the bill coming to JUST shy of £2k.
On the 30th it was delivered.
I spent much of the day getting my head around a brand new OS, and everything Mac. Not long into this I kept getting errors when I entered my password to do things like install/edit files etc. At first I thought there was a problem as I knew I was putting in the correct password. Not long after I realised I WAS putting in the right password, but one of the keys on the keyboard wasn't registering everytime I put it in. The 'c' key would only work about 10% of the time in normal typing, and as my password contained a 'c', that's how I found the problem.
So that MBP had to go back, as you could only get the 'c' to work if you pressed really firmly.
Rang up..... explained....arranged a replacement.
About 5 days later the replacement arrived. As soon as I started to unpack it I noticed dents on the back panel of the laptop. As seen here:
Not long after I noticed heavy scratches on the front of the MBP, just by the trackpad, about an inch long (two in total):
Rang up.....explained......they said I could either have £70 credit or a replacement.
Initially I went for the credit, but I thought if I've spent £2k I want it to look the dogs nuts! So arranged another replacement.
That brings us to today.
I received my second replacement (third in total!) to find this on the screen:
I first noticed at work when I plugged it in, as my desk has a massive window behind, so there was some glare on the screen, and the massive scratch right down the screen jumped out straight away.
I must admit in a lot of cases you can't see it, but that's not the point. I've spent £2k on a laptop, I expect perfection.
I haven't done anything about it yet. I really can't be bothered to send it back again. A mate has given me the email of head of UK sales, so I might send a polite but 'to the point' email explaining my situation and disappointment.
I hope you lot don't think I'm being a picky/fussy 'whatever', at the end of the day I've spent a lot of money on this, and the products I have received have been disgraceful - especially considering this is Apple we're talking about.
Any advice for me on what to do next? I want a perfect working laptop, but the hassle of sending a third one back is really getting to me! Especially as wanted to take this out on shoots!!
Thanks for reading
Getting a MBP has been on the cards for a while now, as I travel a lot through work, and I do a lot of photography as a hobbie I thought it would make sense to get one.....anyway....enough about why I got one.
On boxing day I ordered from Apple Store a brand new MBP 15" i7 with the high res anti glare display. So that's a pretty high spec laptop, with the bill coming to JUST shy of £2k.
On the 30th it was delivered.
I spent much of the day getting my head around a brand new OS, and everything Mac. Not long into this I kept getting errors when I entered my password to do things like install/edit files etc. At first I thought there was a problem as I knew I was putting in the correct password. Not long after I realised I WAS putting in the right password, but one of the keys on the keyboard wasn't registering everytime I put it in. The 'c' key would only work about 10% of the time in normal typing, and as my password contained a 'c', that's how I found the problem.
So that MBP had to go back, as you could only get the 'c' to work if you pressed really firmly.
Rang up..... explained....arranged a replacement.
About 5 days later the replacement arrived. As soon as I started to unpack it I noticed dents on the back panel of the laptop. As seen here:
Not long after I noticed heavy scratches on the front of the MBP, just by the trackpad, about an inch long (two in total):
Rang up.....explained......they said I could either have £70 credit or a replacement.
Initially I went for the credit, but I thought if I've spent £2k I want it to look the dogs nuts! So arranged another replacement.
That brings us to today.
I received my second replacement (third in total!) to find this on the screen:
I first noticed at work when I plugged it in, as my desk has a massive window behind, so there was some glare on the screen, and the massive scratch right down the screen jumped out straight away.
I must admit in a lot of cases you can't see it, but that's not the point. I've spent £2k on a laptop, I expect perfection.
I haven't done anything about it yet. I really can't be bothered to send it back again. A mate has given me the email of head of UK sales, so I might send a polite but 'to the point' email explaining my situation and disappointment.
I hope you lot don't think I'm being a picky/fussy 'whatever', at the end of the day I've spent a lot of money on this, and the products I have received have been disgraceful - especially considering this is Apple we're talking about.
Any advice for me on what to do next? I want a perfect working laptop, but the hassle of sending a third one back is really getting to me! Especially as wanted to take this out on shoots!!
Thanks for reading
