BT Infinity & FTTx Discussion

Locky · 13 Jun 2011 at 16:40

cp88 said:
Can you give me the email for the CEO please? trying to upgrade to business infinity and this women doesn't know whats going on...

Post 1148 in this thread.

opethdisciple · 13 Jun 2011 at 16:58

Locky said:
Well I have a reply from the CEO of BT ish.

Something might be done now.

Thank you for your email. I’m sorry to learn that you have problems with gaming with BT Infinity.

Our team will deal with this case. And will look at the problems you’re having. Chris Dunn will give you a call on Wednesday 15th June between 8am and 8pm, let me know if there is a time that won’t be suitable.

Contact us

We’re open Monday to Friday 8am until 8pm, Saturday 8am until 6pm Sunday and Bank Holidays 9am until 6pm you can reach us on 08000280619 with PIN 1823, we can also be contacted by email [email protected]. The reference number for your case is REMOVED BY ME

Best Wishes

Theresa Innes
Team Member – Executive Level Technical Complaints
Telephone Number: 08000280619
Fax Number: 01324 458913
Email: [email protected]

For further information on up to date special offers and also the opportunity to view bills plus so much more please visit our website www.bt.com

I received the same email locky.

If this works, Il give you a kiss!

(A brotherly kiss of course, none of that pink fluff stuff! :eek:

)

Cleeecooo · 13 Jun 2011 at 19:14

opethdisciple said:
How do you know?

Well Infinity is 40Mb and ADSL is probably up to around 20Mb speeds.

You would know as you ar paying for it....

Do a speed test here: http://www.speedtest.net/

V_R said:
I'd assume he's asking how does he know if he can get it?

@Cleeecooo: Go to the Infinity site and put your phone # in.

Thanks. Turns out i'm getting it on the 30th! Yay!

Do BT contact you about it and just upgrade you for free or do you have to sign a new contract etc and pay extra?I'm on the homehub 2, will they give me the new one for free?

opethdisciple · 13 Jun 2011 at 19:32

Cleeecooo said:
Thanks. Turns out i'm getting it on the 30th! Yay!

Do BT contact you about it and just upgrade you for free or do you have to sign a new contract etc and pay extra?I'm on the homehub 2, will they give me the new one for free?

Call them and find out about the different options etc..

opethdisciple · 13 Jun 2011 at 19:49

On the BT forum I have created my issue with the Browser list in BFBC2 not working, supposedly a moderator is looking in to it....

Fangman · 13 Jun 2011 at 20:09

Living out in the valleys is a pain. Going to be a LONG time before we get this. ATM just have to make use of 1.5 mb/s peak time.

Cleeecooo · 13 Jun 2011 at 20:12

opethdisciple said:
Call them and find out about the different options etc..

will do

opethdisciple · 13 Jun 2011 at 20:15

My speeds have dropped again over night!

Here are my BT Speed test results:

BT_Speed_test.JPG:

Locky · 13 Jun 2011 at 20:31

mine seems to be ok

.Griff. · 13 Jun 2011 at 20:34

I thought I'd point out you're both using different locations which as a comparison is pointless.

FWIW the Sittingbourne server always gives me crap results. London or Milton Keynes on the other hand are pretty much accurate.

Locky · 13 Jun 2011 at 20:35

opethdisciple, mine was bad like that for a day, it cleared it self though after a couple of hours.

That is to the same server

V_R · 13 Jun 2011 at 20:40

Sittingbourne server gives me this for a comparison.

opethdisciple · 13 Jun 2011 at 20:40

I alwasy verify by tryingto download from Nvidia and AMD driver sites.

Speeds where 200Kb/s

cp88 · 13 Jun 2011 at 20:41

V_R said:
Sittingbourne server gives me this for a comparison.

Tasty ping, what do you get to BBC?

nvidia site just:

V_R · 13 Jun 2011 at 20:47

cp88 said:
Tasty ping, what do you get to BBC?

Code:

C:\Users\XxXxX>ping www.bbc.co.uk -t

Pinging www.bbc.net.uk [212.58.246.95] with 32 bytes of data:
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55

Ping statistics for 212.58.246.95:
    Packets: Sent = 26, Received = 26, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 9ms, Average = 8ms
Control-C

opethdisciple · 13 Jun 2011 at 20:48

After a turn off, turn on of the equipemt and click of the connect button in the home hub, speeds are back, but wierdly, and it is ALWAYS the same, the broadband light turns off after a few minuites needing another turn off and on again, and then the hub goes in to a sleep state, and then it does it again!! requireing another turn of and on (4 times now and alwast 4 times) before it stays on, untill the next time the speeds drop.

Current speeds now:

cp88 · 13 Jun 2011 at 20:52

V_R said:

Code:

C:\Users\XxXxX>ping www.bbc.co.uk -t

Pinging www.bbc.net.uk [212.58.246.95] with 32 bytes of data:
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=8ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55
Reply from 212.58.246.95: bytes=32 time=9ms TTL=55

Ping statistics for 212.58.246.95:
    Packets: Sent = 26, Received = 26, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 9ms, Average = 8ms
Control-C

nice..

cp88 · 13 Jun 2011 at 20:53

opethdisciple said:
After a turn off, turn on of the equipemt and click of the connect button in the home hub, speeds are back, but wierdly, and it is ALWAYS the same, the broadband light turns off after a few minuites needing another turn off and on again, and then the hub goes in to a sleep state, requireing another turn of and on (3 times now and alwast 3 times) before it stays on, untill the next time the speeds drop.

Current speeds now:

Are you having to turn the modem off aswell? or just HH.

Locky · 13 Jun 2011 at 20:55

Mine is 12ms to BBC, Loads of hops though, it stays at 7ms until last few hops, crappy bt network.

cp88 · 13 Jun 2011 at 20:59

Yeh same here about 12-14ms depending on the time.

(109.159.250.194) acc2-10GigE-0-2-0.mr.21cn-ipp.bt.net 7ms to there, which I am guessing is Manchester.

(109.159.250.141) core1-te0-3-5-0.ilford.ukcore.bt.net ping doubles once it hits here (dunno where this is).