Virgin Media Discussion Thread

Clav said:
I'm still on a 20Mb connection and want to go up to the 30Mb one but stories of the super hub have put me off so far. How is it doing now with the latest firmware? Is modem mode now working?
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I'm going from 50-100 with the house move next week... spoke to sales about the superhub.

They've said just talk to the engineer and he'll re-enable my 50mbit modem.

However... I of course already have a docsis 3 modem, I'm guessing on 20mbit, you have the older style modem??
 
You are in London. Me as well, im near Romford, NE London.

Since June its been unusable for online gaming in peak hours. I have been on their case non stop, twice they identified noise issues and repaired the faults. When this was done they said now ironically the better signal meant everyone was downloading/uploading at full speed again and the network was folding under the pressure. (Its currently gridlocked from 9am till midnight almost everyday) I take that with a huge pinch of salt.
Your area might be the same, older hardware that needs fixing or faults who knows... Also it is school holidays still that will have a high impact.

if you are serious about gaming id stay on adsl VM will never be as good (in London) as adsl it is just not designed to have no jitter, its all about bandwidth not latency.
 
I must be lucky, I always get full speed, and online gaming is excellent all the time. Here's a Pingtest result from a minute ago:

 
crinkleshoes said:
I'm going from 50-100 with the house move next week... spoke to sales about the superhub.

They've said just talk to the engineer and he'll re-enable my 50mbit modem.

However... I of course already have a docsis 3 modem, I'm guessing on 20mbit, you have the older style modem??
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Yes I've got the old modem back from when 20Mb was the fastest connection. I spoke to VM and they said it can't be kept and I need to get a superhub. At the time I wasn't willing to go with that so just left it. But now I'm hearing that a lot of the issues are fixed and the superhub can just be used as a modem so I can still use my own router.
 
Efour2 said:
Yes thats called Bristol....
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Sorry, didn't realise you were talking about London specifically, I was just making the point that the service provides excellent speeds and gaming performance if you are in a decent area.
 
Yeah i know but its like comparing Bob's Ford Mondeo with Pete's Ford Mondeo ones done 200k miles ones done 10k.

I just get flustered when people say im on 50mbit !!! but mines fine.... It is so so so regional to its quality i wish people would know this. :O
 
Efour2 said:
Since June its been unusable for online gaming in peak hours. I have been on their case non stop, twice they identified noise issues and repaired the faults. When this was done they said now ironically the better signal meant everyone was downloading/uploading at full speed again and the network was folding under the pressure. (Its currently gridlocked from 9am till midnight almost everyday) I take that with a huge pinch of salt.
Your area might be the same, older hardware that needs fixing or faults who knows... Also it is school holidays still that will have a high impact.
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If it's simply a contention issue, and it really is as bad as you state, I'd stay firmly on their case about it.

Have you posted on the Virgin Media message boards? They seem to have some knowledgeable staff on there who actually know a thing or two about the technical aspects of their service and are prepared to escalate issues to the appropriate levels.
 
Efour2 said:
You are in London. Me as well, im near Romford, NE London.

Since June its been unusable for online gaming in peak hours. I have been on their case non stop, twice they identified noise issues and repaired the faults. When this was done they said now ironically the better signal meant everyone was downloading/uploading at full speed again and the network was folding under the pressure. (Its currently gridlocked from 9am till midnight almost everyday) I take that with a huge pinch of salt.
Your area might be the same, older hardware that needs fixing or faults who knows... Also it is school holidays still that will have a high impact.

if you are serious about gaming id stay on adsl VM will never be as good (in London) as adsl it is just not designed to have no jitter, its all about bandwidth not latency.
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Thanks for the honest feedback. I'm in Chiswick which is no doubt just as bad. What I might do is run two f8lure tests, over both of my IP's comparing bethere to Virgin. I would like to at least trial the service and if my ping increases or there is jitter then I will disconnect the service.
 
Efour2 said:
Yeah i know but its like comparing Bob's Ford Mondeo with Pete's Ford Mondeo ones done 200k miles ones done 10k.

I just get flustered when people say im on 50mbit !!! but mines fine.... It is so so so regional to its quality i wish people would know this. :O
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Actually, would you mind doing me a fav by setting up your own test here: f8lure.mouselike.org ? It shouldn't interfere with your connection but it should expose any instability in your latency.
 
I live in an area with fairly low contention, and generally speaking the service I receive is excellent.

However can anyone tell me what kind of latency is deemed acceptable between the modem and the first hop on the Virgin Media network (the CPC hop)? I am sure in previous years this has been <5ms for me, but nowadays on 50Mbps it tends to hover around 25-30ms.

Once I get past that first hop, latency is fine and I get <40ms pings to most UK locations, but I'm sure I've seen much better than this? :confused:
 
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Al Vallario said:
If it's simply a contention issue, and it really is as bad as you state, I'd stay firmly on their case about it.

Have you posted on the Virgin Media message boards? They seem to have some knowledgeable staff on there who actually know a thing or two about the technical aspects of their service and are prepared to escalate issues to the appropriate levels.
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its all in hand. Me and another couple of Guys have bitched so much they put forward the upgrade work scheduled to end some time this September...

Take a look at the think broadband monitor in a few posts above.

Yes it reall is as bad as a state. I get a bit frustrated about all this because it took me 9 weeks of phoning every day, 4 superhub replacements. 3 engineer visits to tell them i have upstream contention which is identified on the very first contact with them by one of their online fault reps...

edit:
sorry the Broadband graph isnt here sec ill post one for you to laugh at

a05a643d02b3bcba3d54de84db16029e.png


http://www.thinkbroadband.com/ping/share-large/835e641d99cc977a10be016505ca820c-30-08-2011.png

Now i know this is probably only causing issue to a few 100 maybe 1000 customers on this CMTS/Node/Card whatever you want to call it but this is how bad things have to get before they take action.
It will happen again in a few years when they decide the minimum speed is 50 or 100 mbit.

anyway nearly fixed i hope... back to normal for a while
 
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DreXeL said:
I must be lucky, I always get full speed, and online gaming is excellent all the time. Here's a Pingtest result from a minute ago:

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whats it like 6pm - midnight ? yea mine was fine for years but seems more and more people are being added to my UBR and over straining it to a point where it's laggy for gaming in peak hours VM is very UBR dependant really.
 
beh* said:
That is just terrible mate. I'll reset mine up so we can compare and contrast. The sad thing is, most people would not be aware of this.
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lol makes mine look even more stupid than it is.

exactly, the average user wont notice it.

I think every VM user here should put a TBB graph up and running so others can see potentially how bad it can be in some areas.

Im on the SevenKings UBR 18. so thats 17 others that might actually be ok??? but i doubt it. :)
 
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Anyone got experience in the Cradley Heath / Old Hill area near Birmingham? I am not certain what UBR this comes under.

I am having a Virgin package installed on the 9th September (50mb bb) and would appreciate any feedback :)

P.S. This is my only choice, FTTC not even scheduled in this area and I don't fancy 4mb ADSL.
 
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Efour2 said:
lol makes mine look even more stupid than it is.

exactly, the average user wont notice it.

I think every VM user here should put a TBB graph up and running so others can see potentially how bad it can be in some areas.

Im on the SevenKings UBR 18. so thats 17 others that might actually be ok??? but i doubt it. :)
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Indeed. Will be interesting to compare against my new Virgin connection.
 
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