Faulty gtx480

[pastymuncher]

You do realise that this forum is populated by enthusiasts and not shop staff? You are doing nothing but causing trouble posting on here. If you want to speak with shop staff either phone them up or post in the customer services section. You have been dealt with fairly so take the refund and move on.

 

[BlueBullet]

That's why they've offered you a full refund.

If a product is no longer in production, and too impractical or too expensive to replace, then that's the best offer you'll get.

You knew you were buying a refurbished product.

You knew, or should have known, the product was EOL and would therefore be difficult to replace.

True, the customer did know the product was refurbished but also the customer came to expect a fully tested and working product as advertised but in this case did not receive there end of the contract terms.

 

[BlueBullet]

Not unruly.

Just wrong.

I can afford to be wrong though if that's the case.

 

[GoogalyMoogaly]

They did offer a replacement, I'm not sure you get to decide if the replacement is of at least the same specifications.

The GTX 560Ti would do the same job (display graphics) and would be of similar value. Also it was sold as a refurb not as new so might fall into the same category as second or as-is sales.

Either way I'm not sure what you hoped to accomplish with posting all of this on the forums as you haven't listened to anyone that disagreed with your unrealistic expectations. If you were trying to scare OcUK into giving you a better replacement card by mentioning trading standards then I doubt that'll work as they're probably familiar with the requirement that they need to fulfil.

While I'm lucky enough to not have had to return many things to OcUK, when i did i found them to be more reasonable than some other places.

For example, when my motherboard caught fire (yes really!) they quickly exchanged it for a replacement. They could probably have made more of a hassle out of it than they did as they didn't know what I'd been doing that might have led to this. Of course I hadn't bought a refurb item with limited stock (knowing that it was both a refurb and had limited stock). It probably also helped that I wasn't trying to get them to send me one of the EVGA Classified motherboards for dual Xeon CPUs instead, but still...

 

[Surveyor]

True, the customer did know the product was refurbished but also the customer came to expect a fully tested and working product as advertised but in this case did not receive there end of the contract terms.

We all expect a fully working product but life isn't like that.

A small percentage of all electronic goods will arrive DOA.

No matter how thoroughly they were tested at the factory something happened between China, or wherever, and your mate's house.

It could even be down to something you or your mate did installing it.

 

[Surveyor]

I can afford to be wrong though if that's the case.

Actually you can't because your posts break the forum rules which you should have read before you started posting.

No anti-OcUK posts

OcUK will never allow these forums to be used by those who would seek to tarnish our name, no matter how justified they feel their circumstances are. Posts of an offending nature slagging off OcUK, demoralising or demeaning the company name, complaints about bad service, etc. will not be tolerated.

 

[BlueBullet]

Guess ill be banned then and be on my way

EDIT: oh and btw if you think this is the only thing i will be taking to trading standards then your sadly mistaken, its just this poor customer service is just another thing to add to the list that has finally tipped me over the edge to be that annoyed to even go down that route.
Not about to go into it here, but he who lasts first lasts last.

 

[Surveyor]

Guess ill be banned then and be on my way

Your thread will likely just get moved to the Customer Service section where only you and OcUK staff can see it.

 

[BlueBullet]

Your thread will likely just get moved to the Customer Service section where only you and OcUK staff can see it.

More than likely, don't want customers and potential customers to see anything that might put them off right.

 

[Surveyor]

More than likely, don't want customers and potential customers to see anything that might put them off right.

Go back to your original question: I want to know where he stands with all this and what you would do in this scenario?

You've been given the answer many times and don't want to accept it.

If that's your attitude then your posts are best kept out of sight.

You're just moaning about OcUK's customer service for no good reason.

Your mate's been given 2 perfectly reasonable options.

Tell him to pick one and then move on.

Or perhaps more appropriately tell him to pick one and then you move on.

 

[linktoinsanity]

For example, a consumer buys an item that was discovered to be broken or missing pieces before it was even taken out of the package. This is a defective product and can be returned to the seller for refund or replacement, regardless of what the seller's "returns policy" might state (with limited exceptions for second-hand or "as is" sales), even if the problem wasn't discovered until after the "extended warranty" expired. Similarly, if the product fails prematurely, it may have been defective when it was sold and could then be returned for a refund or replacement. If the seller dishonors the warranty, then a contract claim can be started in court.

Main point here is that a gtx560ti is not a replacement offering for a gtx480 and a refund has been refused on the basis that the gtx480 is no longer in production and it would make it extremely difficult for the customer to source out a replacement of the same product from elsewhere for the same price as the customer paid.

Just take the refund. I get enough difficult customers where I work and the more they argue the less cooperative I feel I need to be.

All you are being is difficult, if the GTX560 doesn't satisfy you then take the refund and buy a GTX480 elsewhere. OcUK's customer service has always been fair to me and I cannot see why this case would be viewed any differently. If you contacted Watchdog they would simply laugh your case away.

 

[Alex h]

like others have said if you dont want the 560 take the refund and buy a new card of your choice simples

 

[BlueBullet]

You're just moaning about OcUK's customer service for no good reason.

No good reason huh, Id hardly say referring a friend to ocuk and having them treat a friend with an inappropriate solution to his demands is hardly good customer service.
One thing all you on your high horses are forgetting in this situation is the fact that the customer is always right.
And if wrong in this case then what has he lost according to everyone here?
(nothing right) because he can just get his refund and move on like you say but in this whole process there's one place that it will affect more than others and that is ocuk's reputation.
And negativity spreads like wild fire while positivity is much much harder to achieve, so rock on.
P.s. why do you think there are other company's out there when if you ask about them they would say (what do i think of E.G. logitech's customer service, well what's to say there awesome) and what do i think of comcast lets not go there but hopefully you see the point.

 

[tommybhoy]

and btw if you think this is the only thing i will be taking to trading standards then your sadly mistaken, its just this poor customer service is just another thing to add to the list that has finally tipped me over the edge to be that annoyed to even go down that route.
Not about to go into it here, but he who lasts first lasts last.

There is a term known as "DOA". This means "dead on arrival". Be igt brand new, re-furb or B-Grade you can still end up with a DOA product. I myself have purchased new products and have had DOA lines. Unfortunately thats just how it is with delicate micro circuit parts such as the GTX480 in question. We have at no point falsely advertised the product.

We have offered from what I understand a full refund or a replacement card to the value of that purchased.

the problem with refurb stock is that it is cheap compared to a new line. As such the value of a replacement "new" line will be in line with this and will more than likely be a lesser product. This isnt because we are trying to rip the customer off as we simply are not.

All we can do is apologise for the fact the product purchased is not fit for use and by the laws of trading offer a replacemenbt of equal/higher value (with in reason) or a refund, both of which we have done.

That really was shocking customer service, I mean imagine apologizing and relating to you about his own experiences, yes shocking.

Shame on you OC for not giving him a 590!

I work with the public 6 days a week and it's absolutely shocking the amount of folks that want something for nothing!

It's people like you that crack me up and leave me with no option but make me go and refill the flamethrower!

For that reason I'm out!

 

[Surveyor]

No good reason huh, Id hardly say referring a friend to ocuk and having them treat a friend with an inappropriate solution to his demands is hardly good customer service.
One thing all you on your high horses are forgetting in this situation is the fact that the customer is always right.
And if wrong in this case then what has he lost according to everyone here?
(nothing right) because he can just get his refund and move on like you say but in this whole process there's one place that it will affect more than others and that is ocuk's reputation.
And negativity spreads like wild fire while positivity is much much harder to achieve, so rock on.
P.s. why do you think there are other company's out there when if you ask about them they would say (what do i think of E.G. logitech's customer service, well what's to say there awesome) and what do i think of comcast lets not go there but hopefully you see the point.

No I don't see your point.

How are the solutions that have been offered inappropriate?

A full refund or a product of equal value. Totally appropriate.

You're moaning because OcUK won't give your mate something over and above what he's entitled to.

The only one getting a bad reputation around here is you.

 

[pastymuncher]

No good reason huh, Id hardly say referring a friend to ocuk and having them treat a friend with an inappropriate solution to his demands is hardly good customer service.
One thing all you on your high horses are forgetting in this situation is the fact that the customer is always right.
And if wrong in this case then what has he lost according to everyone here?
(nothing right) because he can just get his refund and move on like you say but in this whole process there's one place that it will affect more than others and that is ocuk's reputation.
And negativity spreads like wild fire while positivity is much much harder to achieve, so rock on.
P.s. why do you think there are other company's out there when if you ask about them they would say (what do i think of E.G. logitech's customer service, well what's to say there awesome) and what do i think of comcast lets not go there but hopefully you see the point.

As we have all been telling you, you have been offered a fair choice already. Take it and go away. Oh i forgot, you are after a free upgrade so whinging on the user part of the forum is going to get you it right? Wrong!! Going to trading standards will achieve nothing as you already have the best offer you are going to get and they will agree with the shop. The "customer is always right" is not the case any longer because half the time he is wrong. That includes this time as well.

By the way, because of idiots milking the system Logitech has changed their RMA procedure now and you have to send your items to them for testing before they are replaced.

 

[XeNoN89]

Lol this has got to be a troll

 

[grayhamule]

i know someone myself who had a faulty gtx480 and got a gtx580 as a replacement.

probably customer damage anyway hoping to get a GTX 580

 

[Martini1991]

Guess ill be banned then and be on my way

EDIT: oh and btw if you think this is the only thing i will be taking to trading standards then your sadly mistaken, its just this poor customer service is just another thing to add to the list that has finally tipped me over the edge to be that annoyed to even go down that route.
Not about to go into it here, but he who lasts first lasts last.

Get down off your frigging high horse.
They've offered you a full refund, WHAT MORE DO YOU WANT?
They've done EXACTLY what they're entitled to.

 

[GoogalyMoogaly]

No good reason huh, Id hardly say referring a friend to ocuk and having them treat a friend with an inappropriate solution to his demands is hardly good customer service.
One thing all you on your high horses are forgetting in this situation is the fact that the customer is always right.
And if wrong in this case then what has he lost according to everyone here?
(nothing right) because he can just get his refund and move on like you say but in this whole process there's one place that it will affect more than others and that is ocuk's reputation.
And negativity spreads like wild fire while positivity is much much harder to achieve, so rock on.
P.s. why do you think there are other company's out there when if you ask about them they would say (what do i think of E.G. logitech's customer service, well what's to say there awesome) and what do i think of comcast lets not go there but hopefully you see the point.

"The customer is always right" is not that same as "Whatever the customer says is law and must be adhered to". Otherwise we'd all just buy the cheapest thing on OcUK, send it back saying I ordered a GTX590 I don't care what my invoice says "The customer is always right".

How I read the above quoted section was:
"I'm trying it on and if I don't get an upgrade and have to settle for a refund at the end of all this what have I lost? Nothing, therefore it's worth a shot to get a free upgrade.
Since I know I'm wrong I'm going to threaten to make OcUK look bad in the hope that the thought of bad publicity is enough to make them give in. Lots of people get free stuff from Logitech and so other companies should give me free stuff too. I don't like companies that don't give out free stuff"