[Imy] Trouble ordering
[3 Rep] Hi Imy, welcome and thanks for showing your interest in Three.
[Imy] Hello 3 Rep
[Imy] I've tried pre-ordering the iPhone 4S 5 times now without luck
[Imy] I've tried both in IE and Firefox
[Imy] I've tried with 2 different cards
[3 Rep] I'll help you place the order and also help you with a special gift if you buy online today.
[Imy] Before each attempt I cleared my cookies
[Imy] At the end of Step 5 all I get is "Error Occured"
[Imy] even that's not spelt right
[3 Rep] May I know which deal are you looking to get?
[Imy] iPhone 4S 32GB Black - The One Plan
[Imy] Do you know what the problem is?
[3 Rep] May I also know which browser are you on?
[Imy] Like I said, I've tried both Firefox and IE
[Imy] both are on the latest version
[3 Rep] Mohammed, do you have safari browser?
[Imy] No, who the hell uses Safari?
[Imy] This is NOT a browser problem
[3 Rep] Sorry for the error on the website. Due to the launch of our new iPhone 4S, we have a lot of customers place the order at the same time, hence the orders are not going on to the thank you page. I would request you to place the order after 12 midnight as we won’t have a lot of customers buy the deals at that time.
[Imy] The message is explicitly being produced within the page on your website
[Imy] I did try till 1am last night
[Imy] So basically you're saying the website can't cope with the demand?
[3 Rep] There are many customers signing up for the iPhone 4 S at the same time so you get this error.
[Imy] So yes then
[3 Rep] To make your purchase a special one I'll give you a promotional code for a free accessories voucher worth £20, you can buy bluetooth headset, car charger, mobile cover, memory card, car kit or any accessories of your choice. Would you like to have the code?
[Imy] Sure, can't hurt
[Imy] Obviously I can't use it right now
[3 Rep] I can help you with the code for tomorrow so you can place the order later tonight.
[Imy] So what's the code?
[3 Rep] I'll help you with the code. Would you like me to check the coverage for you?
[Imy] It's been checked
[Imy] So what's the code?
[3 Rep] The code for today is HS08******
[3 Rep] You need to enter the code on the basket page that's step 1 of your order where it asks you for the code and click on update.
[3 Rep] The code for tomorrow is HS09******
[3 Rep] Three currently has 93% population coverage with high speed internet 3G services and 99.5% on talk/text all over the UK. We also have an online coverage checker on the below link.
http://www.three.co.uk/Help_Support/Coverage
[Imy] and for Monday, HS10******?
[3 Rep] That's the cpde for Sunday.
[Imy] It's Saturday today
[Imy] I thought tomorrow (Sunday) was 09 code?
[3 Rep] Today's code is HS08****** and tomorrow's code is HS09******
[Imy] Ok thanks for your help