CityLink are a Joke

[Redrum]

No, the worst couriers ever are HDNL, so bad they had to rebrand as Yodel ... but with all of them it depends a lot on your local depot.

At the moment, other than HDNL, the worst for me are actually Royal Mail (which wasn't the case 6 months ago) who did yet another card and run on me this morning with no knock or actual attempt to deliver.

+1 to this. Citylink are bad in some areas, depending on the area/driver. However, YoDel are consistently awful absolutely everywhere, and it's not just the drivers, but the admin stuff at the depots as well. Most of their next day deliveries take about a week.

 

[asim18]

Yeah. CityLink are the worst couriers I've ever experienced. I've had about 80+% delivery failure from them, so now I just avoid them at all cost, even if I have to spend a few pounds more at a shop which uses a different courier.

It wasn't just the drivers that were scumbags. A few times my parcels actually ended up in Scotland, which shows that the criminals and/or scumbags were/are higher in the organisation.

So yeah. I simply refuse to use CityLink.

I've also had a very high failure rate from Yodel, so I avoid them too.

 

[memyselfandi]

Always makes me laugh people moaning about this sort of things its stupid.

I am a postie and I can assure you I knock at every single house and I wait, I start writing out my card, I knock half way through doing it, finish it off and then wait a few seconds before putting it through the door.
The amount of people that then catch the bloke I am working with later "you didn't knock I was in all morning".
Yeah clearly I enjoy standing at the door writing out a card for you when I could have knocked and gave it to you in half the time.....

Maybe you were upstairs taking a **** or something at the time or didn't hear the door? Every week we have work meetings and people complain they got a card and yet strangely they were home?

It seems its easy enough to blame someone when you have no proof he didn't knock and you just didn't hear it as you were busy doing something else? So stop ya moaning before you know for sure....

Well I can assure that I wasn't upstairs having a ****, I was sitting 6ft from the door. A door which has a door bell which works perfectly fine and is plain sight, (and was used with no issues by Parcel Force and DHL in the last fortnight), and as for knocking, well when my new passport was delivered on Monday I could hear the knock of the door upstairs ... here I was by the door was no internal doors closed between me and it ... there was no knock at the door ... perhaps he licked it instead?

Never had an issue with the postman who delivered here up till ~6 months ago and now have had multiple issues with the new one (including challenging him when he'd put a card through without knocking and it turning out he hadn't even brought the package with him). But yes, it's obviously my fault.

You may knock at every house ... you may want to teach your colleagues to do the same ...

 

[feedtheram]

they told me the driver couldn't find the road. it was a full address in London not a new road and easy to find. lazy liars.

in fairness they delivered it the next day which was a saturday but why bother with the lie?

 

[Deleted member 651465]

I actively avoid sites that use them, even if I have to pay more.

When I lived with my parents (on a farm) we had a driveway sensor, so any vehicle that came through the gate and down the drive would trigger a ringer in the front passage way. It could be turned off, but if I knew I had a package coming / was alone in the house I'd always put it on.

I waited ALL day for them to arrive, and nothing! I waited for at least an hour basically sitting by the front window, generally mooching around expecting the guy to pull up. No chance.

As mentioned, if you didn't pay good money for a next-day delivery it wouldn't be so bad, but the worst part was when I rung they a) said they'd carded me b) lied about the colour of the front door, when challenged about the card c) backtracked when I told them the front door has no letterbox opening.

When it did arrive (£2000 worth of new PC & monitor), it looked like it'd been kicked all the way from Stoke, to my house.. So I refused delivery

If the drivers can't make the drops they need to grow a backbone and tell management, who can then inform the affected customers.

Only other courier I've had issue with is Yodel/HDNL. Royal Mail are great here, so I actually prefer special delivery to a crap (see City Link, Yodel) courier if I can get away with it.

 

[Nemesis379]

Braindead.

 

[asim18]

they told me the driver couldn't find the road. it was a full address in London not a new road and easy to find. lazy liars.

in fairness they delivered it the next day which was a saturday but why bother with the lie?

lol.

I remember once they told me "The driver couldn't find your house, can you give us directions?"

I thought to myself: "Are you utterly ****ing insane!!!???"

I actually said: "Don't make me waste my breath, I know that's not the case.".

 

[Cleeecooo]

Maybe that was his lunch break?

Makes me laugh when people whinge about couriers, so you miss your parcel big ******* deal, its not the end of the world. Ive had worse service before now.

The parcel was supposed to come on that day. It didn't. You'd be annoyed aswell if something you'd been looking forward to for many days didn't come when you paid for it to.

I get parcels from CityLink every now and again and its always the same driver, he never messes me about and is always on time, never makes excuses, etc..

The DPD sriver I get is always the same. Great guy. However, just because you have an epic driver, doesn't mean others do

@op - when I was expecting a package from them last time and I wasn't in, they took a pic of my door to prove they were at my house.

 

[233]

cant say i've ever had isssues with citylink up here (g33/g32) but royal mail on the other hand........... i've caught my posty twice on the carding when he doesnt have the parcel. best one was in the summer when i was sitting in the front garden when he handed the mail along with a card over the fence to me. Now i know its a non issue i'm 2 minutes drive to the sorting office but why should i have to go pick the parcel up when payment has been made to get it to my front door?

 

[atpbx]

They learn to navigate traffic better or speak to their line manager and get the number of drops reduced.

I started my driving career delivering upto 90 drops per day in & around the Stafford area (including outlying villages) - I speak from experience!

Driver is too much of a sheep to say the word "No!"

If I have too much work planned behind me, thats what I do, I simply tell them it can't be done, with my valid reason as to why, if they then insist that I try, and subsequently fail, at least I told them so.

Sounds like poor management to me.

Knowing the industry as you do you will of course know that most of the major couriers have switched their drivers over to being self employed.

So telling their manager "I've got too many drops on" gets answered with a "tough" or a massive bill for for an agency guy or third party to do the extra drops and the guy doesnt eat that week.

The Uk courier industry today is an utter disgrace in the way it treats its driver fleet for the most part.

 

[Brookert]

I served a member of the board of directors of city link in currys.

We got on to the convo of city link, and I told him frankly how they tried to deliver a keyboard to me...............snapped it two.

 

[godsense]

I've never had an issue with them.

These threads are absolutely ridiculous. You can (and will) find horror stories about all delivery companies, simply put, it comes down to the individual driver you have, not the company as a whole.

No company is perfect. After all we hardly live in a perfect world. Yup its annoying, especially if you've taken a day off. That's why i order everything to work now. Not worth stressing over really.

 

[cainer]