That would be fine except OC deny that it counts as a fault. And yes, I detailed exactly those terms (ie the Sale of Goods Act) to them. They still deny it counts as a fault.
But they did 'offer' me an RMA under the DSR so that it could be returned 'no questions asked'. Even though Im legally entitled to that anyway. Sending it under that will cost
me though. And the email implies that they seem to attach certain conditions to the return, which I think actually dont count under the law. One such example is that they said I'll received my refund after they receive it back. Legally, the terms of the DSR state that they
have to refund within 30 days of me requesting cancellation, whether they receive it or not. I would have to prove I made a reasonable attempt to return it, but if they dont get the item, and I can prove that I did make a reasonable attempt, they cannot refuse my refund.
Im finding all of this pretty dubious to be honest; it seems like they're playing a bit fast and loose with consumer rights.
Of course, I still havent
received the RMA email, even though I was told it had already been sent. In an email that arrived two minutes after it was sent, I was told it took 'up to 24 hours' for RMA emails to arrive (figure that one out) but at the close of business yesterday it had been over 26 hours and still no sign of it. I guess their email servers wont be working over the Christmas weekend either.
This is pretty disappointing customer service, TBH. Ive been a repeat customer since 2003, but I can't see that continuing.
