Ok well mine just arrived
Service Requested:
December 1, 2011
December 22, 2011: Product received
Step 2 Service
December 22, 2011: Issue identified
Step 3 Return
January 12, 2012: Replacement Product Shipped
Shipped via UPS with tracking number XXXXXXXXXXXXXX
Mine was 23rd of DEC so should be next in line

Come on need