Bad hotel experience - advice needed.

[big4000]

Hi guys,

Have found a lot of information on the web regarding the below matter, but just wanted some clarification on people who may be a bit more 'in the know'.

I'm not going to name the hotel, but we had a bit of a situation on an overnight stay in Liverpool. Two things happened, and i'll keep it short:

1) In the early hours of the morning, what seemed like security guards, five of them, came into our room without our permission and told us to leave. We said they had no right and they threatened to 'drag' us out. Is this invasion of our privacy? Surely this is not right?

The reason for this is that some trouble had started somewhere on the same floor, and because we had been seen entering the building around a similar time they 'assumed' we were the culprits. They had no evidence to back this up, instead they just intimidated us to try and admit to something we never did.

2) I have a pre-authorisation charge on my CC which i did not know anything about. I accepted one pre-auth, as a deposit, which i entered my PIN for - but there is an additional one which i was not informed of - surely this isn't legal? I'm guessing it has something to do with the trouble aforementioned, but they wouldn't even tell us what this trouble was.


Advice would be very much appreciated. Thanks in advance guys.

 

[SMN]

Should have called the police when the heavies came in.

 

[dave_beast]

Should have called the police when the heavies came in.

+1 This.

Now your options are solicitor or citizens advice bureau.

 

[Souness]

why on earth wouldn't you want to name the hotel?

 

[timebomb26]

See. This is what happens when people go to Liverpool.

 

[edscdk]

our room = the room where me and 20 of my mates were sleeping off a 24 hour drink and drugs binge....

some trouble = the rooms, reception and dining are my mates trashed when they got back from their binge

no evidence = there was clear cut cctv

security staff = police

 

[~Divine~Wind~]

I wil certainly not be using the hotel you fail to name due to the terrible treatment they have given you, inconvenience caused and complete disrepect.

 

[metbandit1]

Should have called the police when the heavies came in.

 

[mattyprice4004]

I stay in Liverpool a fair bit, it'd be nice to know the name of the place so I can avoid it!

 

[feedtheram]

Hotel name required to give any sort of advice.

 

[reflux]

Should have taken your keyboard and smacked them

 

[Efour]

I want to know more about your circumstances also. You and the wife?
You and 10 other males all pilled up and being mongers?
If it was the latter then i doubt you will have much luck.
if it were the previous then name and shame cos thats not cricket old boy.

 

[Cosimo]

Sounds like the perfect place for a romantic weekend. You've shamed now name.

 

[Oggie]

I can't recall ever staying in an Hotel in the UK that had 'security guards', let alone five of them?

 

[Efour]

I imagine some Inner-city Travelodge type places will have a lot

 

[SuperBOB]

So what did you do next? Go back to sleep? Leave?

 

[stuman]

half a story deserves half an ans.........

 

[Van Hellseek]

Should have called the police when the heavies came in.

Why? It's perfectly legal for them to turf out a guest. If the police turned up they'd just help the hotel get rid of you.



<-- Ex-hotel security guy btw.

 

[feedtheram]

I can't recall ever staying in an Hotel in the UK that had 'security guards', let alone five of them?

Normally places which are hot beds for stag/hen-dos. Place we stayed in Brum had a few - they just checked our cards on the way in.

 

[Cosimo]

Why? It's perfectly legal for them to turf out a guest.

Does that include manhandling them and their luggage off the premises?