Let me Play my Game or: How Microsoft Should Fix Games for Windows Live
Dearest Microsoft,
For a couple of years now your Games for Windows Live (G4WL) system has been the source of grief and consternation for many a PC gamer, from the NAT issues in its early days to its insistence on updates at the very moment you want to play a game. It is, to me at least, an ungainly system which offers little or no benefit to the user but oft-times (again for me) has impeded gaming. However, all is not lost, I genuinely believe G4WL could equal, if not better, even Steam itself were it to simply better utilise the tools available from within the operating system. With Windows 8 on the horizon there's no better time to redesign the program. Outlined below are improvements which I believe could result in a much improved overall experience.
Game Updates:
Windows Automatic Updating should be able to roll out updates to the client as well as any G4WL game installed on the system. It is an unbelievable pain in the rear end having to perform updates upon launching a game with the result being having to restart the game. I don't want to spend ten minutes performing updates when I could be playing. It would be much more preferable for the games to update when I'm not playing or intending to play through the Windows Automatic Update service, something which could, presumably, perform the updates without me even having to be logged in.
Game Activation:
Not exactly a deal breaker but I would like the ability to download any game I've tied to my account. Physical media is fast becoming a thing of the past and the appeal of game boxes populating my shelves has long since passed. Allowing customers to re-download any game tied to their account would certainly provide much needed value to the service and give people a reason to want it.
Communications:
Why must I resort to using alternative programs (most usually Steam) to communicate with my friends when not in a game? MSN messenger has been about since 1999, you've now got an entirely new messaging tool in the form of Lync, either of these tools should be modified to allow communication between players outside of a game.
Centralisation:
One centralised location where I can check out the current status of my games, where I can perform downloads and updates, interact with my friends and check out the store for any new releases or sales would be nice. The current setup is rather cumbersome, not to mention the marketplace doesn’t work anymore, instead redirecting me to xBox.com (I’ll touch on that again later), or the fact that only my games bought through the service are listed. Having to login every time the program is launched is also a pain, remaining logged in in the background would be a much better solution.
Downloading and Installing:
Again this is a pain and certainly dissuades me from buying from the marketplace. I realise it’s not much extra effort but it is extra effort that the likes of Steam doesn’t put me through. Let me play my game as soon as it’s downloaded and don’t put me through some tedious installation process.
On this note well done for allowing me flexibility on where downloads go even if I still couldn’t install the game on a separate drive as my C: drive was too full (this must make sense to someone because it doesn’t to me). You enticed me in with a fantastic offer on Age of Empires III and then immediately put me off again with the terrible implementation.
xBox Live/G4WL
G4WL really feels like an afterthought and nowhere is this more apparent than when you try to use the G4WL website. The entire experience is rather schizophrenic and often feels like a wrong turn has been taken. Either commit to rebranding the entire thing as the xBox Gaming Experience or have a discrete set of pages for G4WL.
The icing on the cake here was when I had to sign an xBox live agreement despite not owning, nor intending to own, an xBox.
Save Games
Save file location isn’t a problem solely with G4WL but all games in general, regardless of developer or release method. However, with G4WL you would be able to enforce a strict save file location policy so that us gamers know exactly where our save files would be located, at least for games utilising G4WL.
Some integration with Skydrive would also be nice so that our most recent saves from our games are stored on the cloud, ready for use on a clean install. Again this would add value to the platform and make it more appealing to gamers.
To summarise, G4WL in its current form offers little or no benefit to gamers and is sometimes even detrimental to the gaming experience. To remedy this I believe you, Microsoft, should attack the problem on three fronts;
1) Remove any barriers to using the software such as the inability to stay logged in.
2) Add value to the platform making it a more attractive prospect for gamers.
3) Retain consistency throughout the experience either through a rebrand or other solution.
I would hope that you would at the very least file this under ‘To be considered’ as it’s in both the interest of us gamers as well as your company that such improvements are made to the system.
Regards,
Antar.