IT Support Mishaps

asim18

asim18

asim18

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5 Dec 2006
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So I get a call the other day from a worker at one of our clients. I will call her "Sally" for the purposes of this post.

Me: *Company name here*, how can I help?
Sally: Hi, would it be possible to send an engineer to come and install some RAM for us.
Me: OK, let me book a technician for you.

I'm not an on site guy, so I immediately place her on hold and shout;
"GUYZ! SALLY WANTS SOMEONE TO INSTALL SOME RAM FOR HER"

"ILL DO HER" replies one of my colleagues, "TOMORROW AT TEN".

I take her off hold and tell her the technician will be there tomorrow at ten. "Wonderful, thanks, bye".


Next day, my colleague arrives at our office at 11AM with a screwdriver in his shirt pocket, I ask him "How did it go?"....

In a ****ed off tone: "Yeah, we usually have to order the RAM before we go and install it."

OH ****! :rolleyes::rolleyes::rolleyes:

So, what mishaps have you guys had...
 
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Nice one Asim :-) I love these tech support stories as I was a tech (1st line) for a few years.

A good example of my former employer: Customer's PC came back to our workshop to be re-imaged. All ok, ready to go back to customer. Engineer did 1-hour round trip to deliver said machine back to customer, only that he forgot to put it in his van. Machine was still in the workshop! Of course I was the one who had to do the dirty work of phoning up a now-disgruntled customer to arrange delivery for later on that week.

Best one I did personally, was re-imaging our workshop test PC incorrectly. Basically it had numerous partitions with different OSes. I selected the wrong partition which meant that I had to spend a morning / 3 hours manually setting up the OS that we lost.
 
A few years ago in my last job:

Sent to fix a headteachers PC, find it rammed with porn links etc and discover that she's been letting her son use it at home on the home dial up.

Result? Nothing, as always this **** is covered up rather than people being taken to task on misuse of I.T. equipment. Laptop was re-imaged and returned 24hours later.
 
In a moment of stupidness I once heard some beeping from one of our UPS's, had a total blonde moment thinking "We have power, so I'll reset the UPS and it'll be fine" Cue every server going off and about 50 calls from around the school asking if there were network issues! "Yes, one of the servers just had a slight hiccup, I've restarted it now so 5-10 mins and it should be ok!" (I don't think anyone else knows to this day!!)

Also using our remote software to log off a student who hadn't done so himself, misclicked the checkbox for his PC, got a confirm dialogue, facepalmed as it auto selected all as nothing was selected, cue the whole school being logged off!

Ooops! :eek: :D
 
I went to log out of a Citrix session, only I accidentally clicked Shut Down instead of Log off then blindly ignored the "Are you sure?" prompt.

Cue 45 users getting forcibly logged off and losing whatever they were working on while I hurriedly headed to the server room to power it back on. Strangely, no-one complained!

Oops. Suffice to say I haven't done it again since.
 
I got a call from one of our users a few years back wanting his internet history deleting. We thought it was fishy so we had a poke around.

It was full... and I mean full.. of gay porn.

We reported it. Nothing was done because no-one had complained and we don't count.

Awesome.
 
Halfmad said:
A few years ago in my last job:

Sent to fix a headteachers PC, find it rammed with porn links etc and discover that she's been letting her son use it at home on the home dial up.

Result? Nothing, as always this **** is covered up rather than people being taken to task on misuse of I.T. equipment. Laptop was re-imaged and returned 24hours later.
Click to expand...

should have said "we'll take it for re imaging" then rocked up at the next governors meeting with it.
 
Only one I can think of doing personally was when I worked in a well known electrical retail chain on the high street and a customer brought in his PC to be fixed which he bought 9 months previous from our store. Due to me being the only person who was remotely IT savvy, I was given the job to try and retrieve photos of his kids from his dying hard drive and back them up onto an external one.

However, his windows vista was password protected and he supposedly didn't know the pass. I thought that was very odd (seen as it was supposedly his laptop) so I got past it the old fashioned way (awww yeee) and started looking at his pictures.

Was disgusted at what I found as he had an album of his kids next to multiple albums of him ****ing some woman who wasn't he wife in loads of hotel rooms by the looks of them. Videos and everything...

I refused to do the backup based on the utter filth in the same folder and subfolder as photos of his kids and we reported it and the laptop was confiscated. Customer went mental (naturally) but when we told him why, he just left in a hurry lol. Never saw him again!
 
James J said:
I refused to do the backup based on the utter filth in the same folder and subfolder as photos of his kids and we reported it and the laptop was confiscated. Customer went mental (naturally) but when we told him why, he just left in a hurry lol. Never saw him again!
Click to expand...

Are people really so prudish in 2012? I hope this is a joke. You shouldn't have been looking through those photos in the first place.
 
James J said:
I refused to do the backup based on the utter filth in the same folder and subfolder as photos of his kids and we reported it and the laptop was confiscated. Customer went mental (naturally) but when we told him why, he just left in a hurry lol. Never saw him again!
Click to expand...

Who did you report it to? The morals police?
 
James J said:
Only one I can think of doing personally was when I worked in a well known electrical retail chain on the high street and a customer brought in his PC to be fixed which he bought 9 months previous from our store. Due to me being the only person who was remotely IT savvy, I was given the job to try and retrieve photos of his kids from his dying hard drive and back them up onto an external one.

However, his windows vista was password protected and he supposedly didn't know the pass. I thought that was very odd (seen as it was supposedly his laptop) so I got past it the old fashioned way (awww yeee) and started looking at his pictures.

Was disgusted at what I found as he had an album of his kids next to multiple albums of him ****ing some woman who wasn't he wife in loads of hotel rooms by the looks of them. Videos and everything...

I refused to do the backup based on the utter filth in the same folder and subfolder as photos of his kids and we reported it and the laptop was confiscated. Customer went mental (naturally) but when we told him why, he just left in a hurry lol. Never saw him again!
Click to expand...

Surely you are he only one who has done anything illegal here.
You blackmailed him, over the knowledge of his affair.
Therefore he didnt come back,mrather thanmanything illegal being there onmhis part?
 
James J said:
I refused to do the backup based on the utter filth in the same folder and subfolder as photos of his kids and we reported it and the laptop was confiscated. Customer went mental (naturally) but when we told him why, he just left in a hurry lol. Never saw him again!
Click to expand...

What gives you the right to confiscate his PC for having porn on it???
 
Were the pictures of the kids and affair(s) in the same folder? If yes, then unavoidable. If no, then it relies on the fact that the customer named the folders appropriately, which I doubt he would have done if he was cheating on his wife.
 
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