My Corsair RMA experience has been

J-FRO

J-FRO

J-FRO

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fan-bloody-tastic.

Now I know not everyone will get the same experience with a company and therefore some will have good experiences and others dreadful. But this is my experience.

I had a faulty H50 which was making a clicking sound whenever my CPU was under a bit of strain. So, having purchased it from OCUK over a year ago I decided I'd RMA it straight with Corsair (i think that's all I could have done anyway).

Having submitted an RMA request I was sent an email pretty promptly which led to a webpage that was a bit like a forum whereby you communicate with their technical support team. They recommended a replacement upon acknowledging the fault (I presume it was a fairly standard response to an issue which is quite common with the H50 if you browse the web a bit). I was sent a link to make the official RMA application, then I was sent another email with a package label. I sent the H50 back from my office post room to the Netherlands for a measly £12 and they acknowledged receipt of the package within about 4 days of me sending it. Then after another 4 days they sent out my replacement product by UPS standard delivery.

When I received the package, I was however immediately sceptical. The package was significantly different in size/shape to the package I had sent them.

So I opened it up, and what did I find? A H60. They'd sent me a H60 replacement for my H50. And of course for that I'm delighted, but its probably because the H50 range has stopped being manufactured. I still however only anticipated another H50 or a serviced one in replacement. But I couldn't be happier with the service.

Cheers Corsair :)

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I'm having a VERY different experience with Corsair.

On May 9th the fan controller fails on my 600T SE (White edition) so I contact "Tech Supoort" via their website and I'm assigned a Tech Support Express Case number.

An hour later they reply asking for an address to send a replacement "fan" to. I point out their error and again point out it's the fan controller that's failed, not a fan. They apologise and ask for my address once more to send the correct part to. This is submitted to them on May 10th along with a couple of questions regarding the fitting process. Then nothing.. Total silence..

Five days pass with no reply so I post another message asking for an update. No reply, nothing.

Tired of being ignored I register on their forum and post in the "Customer Service" section asking for an update. Low and behold later that night a series of emails from Corsair arrive. Albeit they all contradict each other. The first two emails state that I need to send the whole case back to them and provide instructions on how to do so. The other emails contradict that by saying a replacement case is being sent to me albeit the wrong one.

I'm then told to phone the US directly. I do so using the toll-free number via Skype and twice I'm diverted to voicemail. The third time I speak to "Howard" who tell's me to go back to "Tech support" via their website. "Tech support" tell me to phone Howard back.

So I have a four month old case with a broken fan controller. Corsair have sent me something which the part number/sku suggests is a Black 600T and the despatch email lists my tracking number as "Your UPS tracking number is . " Just a full stop, no actual number or reference.

I've no actual idea what's been sent to me, I've no way of tracking it and I was ignored for the best part of a week.
 
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Hope you wrote back to them explaining how happy you are. It's only with positive consumer feedback that these guys will continue to operate such an effective service.
 
Sorry to hear it's being hellish Griff, just goes to show like I said how people can have two very contrasting experiences with these sorts of things.

I actually didn't think of doing that zpos, noted and think I will drop them an email actually. :)
 
haha didn't think of that Idle, all the same I just sent their customer service section a pleasant email and requesting they extend the same level of service they afforded me to the rest of their consumers.
 
Actually, it was aimed at the OP but hey companies need to learn from both positive and negative feedback too.

Bad experiences always have repercussions and companies won't address them if they don't know about them. Poor employees can tarnish a companies reputation and only by providing feedback to the company can these be addressed.

Unfortunately we are conditioned not to provide feedback and therefore nothing improves.
 
I have an old 580w PSU I think it was which died on the last day of its warranty, arranged an RMA with Corsair and because they didn't make the model any more they sent me a HX650, which blew last week. Submitted a ticket to arrange an RMA and was instantly issued with an RMA number and instructions for sending it back. Hopefully it'll get delivered tomorrow and I shall hear something towards the end of the week about a replacement from them.
 
It's nice to hear about good customer service, Logitech is another good company with excellent customer service.
 
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