Oh, that's odd, on EVGA's site they show the V1 as having 192-bit and the V2 as having 512-bit :S
Guess Nvidia are correct though.
Returning a graphics card
- Thread starter pete248
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Oh, that's odd, on EVGA's site they show the V1 as having 192-bit and the V2 as having 512-bit :S
Guess Nvidia are correct though.
A lot of you seem to jump at the chance to chant DSR - you even quote it, bold parts yet still DON'T READ IT.
It allows you the same rights you'd have in a physical shop. Are you seriously saying that you'd walk into a shop, take a graphics card off the shelf, sit down in the aisle and install it into your PC to check it over? No - don't be so stupid.
You made a mistake, your only hope was they'd refund/return it as gesture of goodwill - but by throwing irrelevant quotes from the DSR at them has probably quashed that.
It allows you the same rights you'd have in a physical shop. Are you seriously saying that you'd walk into a shop, take a graphics card off the shelf, sit down in the aisle and install it into your PC to check it over? No - don't be so stupid.
You made a mistake, your only hope was they'd refund/return it as gesture of goodwill - but by throwing irrelevant quotes from the DSR at them has probably quashed that.
While i appreciate what the DSR is trying to emulate, if you could take a look here http://www.legislation.gov.uk/uksi/2000/2334/pdfs/uksi_20002334_en.pdf it doesn't actually mention anything about shops, or trying to emulate a shop floor in terms of returns/handling. You wouldn't be able to return a product to a shop without any packaging would you? Yet the DSR allows that.
They will hit him with a re-stocking fee.
The sort of fee that isn't allowed under the dsr you mean?
Damn it, I didn't realise that wasn't allowed! I paid a 5% restocking fee recently as I thought if it was stated in their T&C at purchase it was allowed! Ah well, live and learn.
I can't see where it says that.
Well it is mentioned in 3.58 of this document:
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
However this document seems to expand further than the actual written legislation does, so i do not know which to trust/refer to. For now i'm trying to stay to references to the legislative document as that is indisputable, but i will admit that i can not find for the moment where it specifies this in the official legislation. Confusion confusion!
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Goodwill? lol
If its within 7 WORKING days he is well within his rights to return it under the DSR. Wether its been opened or not, UNLESS it is software/serial keyed then thats a different matter.
It really does suprise me how many retailers know zilch about a customers rights.
And no they can't charge you a restocking fee.
Technically they can't even request you to return it before sending a refund.
After request of cancellation they're given a set time 10 days (iirc) to refund you, I think the DSR then goes onto say "reasonable" time for returning the item.
Going by their terrible replies and made up conditions and wouldn't expect to get anywhere with them.
Send them a final email requesting a return under DSR, no other comments or nothing just that. If they reply to it stating they wont allow this then you have a cracking bit of evidence to provide to trading standards
You have notified them you wish to return it within 7 days yes?
Because if not all this talk is useless.
The documents linked constantly refer to examining (as you would in a shop) - but not using.
It states you need exercise reasonable care whilst doing that. Considering the specs for the card were on the website and box; the card didn't even need to be opened, nevermind installed to know it wasn't going to work.
The DSR isn't designed to be a try before you buy regulation.
The supplier has done nothing wrong, the customer has made a mistake - despite all the information he needed being there. He's not fully understood what he's buying, used to the product and then gone 'oh ****'. By then turning to the retailer and shouting 'DSR!!!!!!!!1' you just end up looking stupid. If you want to cite the DSR, then cite the relevant parts of it.
While i appreciate it's not a "try before you buy" legislation, have you seen my screenshots above? The only way i would've known it isn't compatible would have been to look at the memory bus width. Compare the product page with this link from nVidia, http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-460/specifications, they have even labeled their product as the wrong name, it says specifically on the nVidia website the V2 is a different product and therefore a different title.
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I think the issue may be that they haven't actually named it wrong, EVGA have, the merchant has just used the name name that the manufacturer uses.
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Reasonable care? When opening a box?
I recently purchased a Noctua cooler from OcUK B-Grade section.
I'm pretty sure a lot of the stuff in there will just be customer returns.
there was thermal paste on some of the cables, clearly used, yet OcUK will ofc have accepted the return.
Even in another post from OcUK I asked about things in those horrible plastic shell packaging that you have to nigh on nuke in order to open, and they said that would be accepted for returns also.
The supplier has done something wrong... Declined a return under DSR
If you're goign to constantly argue that the DSR does NOT apply then by all means, show me where the DSR it states that the item must be unopened and unused?
The only sniff of anythign like that I get is where it states about recordings and software (like I mentioned earlier
)
Remember were talking rules n regs here not ethics
I recently purchased a Noctua cooler from OcUK B-Grade section.
I'm pretty sure a lot of the stuff in there will just be customer returns.
there was thermal paste on some of the cables, clearly used, yet OcUK will ofc have accepted the return.
Even in another post from OcUK I asked about things in those horrible plastic shell packaging that you have to nigh on nuke in order to open, and they said that would be accepted for returns also.
The supplier has done something wrong... Declined a return under DSR
If you're goign to constantly argue that the DSR does NOT apply then by all means, show me where the DSR it states that the item must be unopened and unused?
The only sniff of anythign like that I get is where it states about recordings and software (like I mentioned earlier
)Remember were talking rules n regs here not ethics
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OcUK going beyond what's required by the DSR doesn't having a bearing on what the DSR actually means.
I'll confess to having missed the bit where the item description on the website was incorrect - and if that's the case then it isn't as describe, and therefore not fit for purpose.
The retailer can't expect to have knowledge of what your intended use was, but to SLI it to another existing card is a reasonable assumption though.
There seems to be confusion on the manufacturer's page about what the card actually is too; maybe raise that with them rather just bleating at them about the DSR.
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He's not bleating, it's a legal obligation of the store to accept any RMA requests under DSR within 7 working days of receipt with buyer.
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No it's not.
They must accept RMA requests which conform to the DSR, this not the same as accepting ANY RMA request made under the DSR.