*** The Official Google Nexus 7 Thread ***
- Thread starter Robbo
- Start date
Hmm, I sent in the following yesterday morning to G Play:
"As the refund has yet to appear, I just called and checked with my bank again - there has been no refund initiated, and Natwest confirm that I would have seen the refund almost instantly. Can you please escalate this as this has gone on for far too long now?
I know that you are not personally responsible, but I would like to raise a formal complaint that this is terrible service. I bought directly from Google thinking I would have a better customer service experience that had I bought from a third party. A 14 day internal Google turnaround for a simple check and refund is poor in this day and age, especially from an internet giant such as Google. The fact that a refund appears to have never been initiated even after the long wait for the 14 day period to expire just compounds the issue. As Google are no doubt aware, quality issues with the Nexus 7 are the subject of much discussion on the internet, however those that bought faulty devices from third party retailers have long since had their refunds/replacements. There is simply no excuse as to why buying directly from the manufacturer, Google, should result in a much poorer customer experience."
So far no response at all. When you say complained, did you complain directly through Google Wallet? I've done that also this morning after seeing your post.
If no response by mid afternoon, I'll kick off a chargeback. I discussed it with my issuing bank's chargeback team yesterday who stated there would be no problem, but it would be maybe 3 weeks' plus to complete. Ideally I'd like to get my money back this week if Google can pull their finger out.
You check Google Wallet?
Ewww quadrant! It's a pointless Android 1.5/openGL ES 1.1 random number generator, why are people still using it?
What about real performance gains or battery life improvements, i.e. does Asphalt 7 run any better?
Flashed the latest Trinity kernel. Overclocked to 1.7Ghz
Links are in one of my earlier posts from a couple of days ago.
Ewww quadrant! It's a pointless Android 1.5/openGL ES 1.1 random number generator, why are people still using it?
What about real performance gains or battery life improvements, i.e. does Asphalt 7 run any better?
Currently running at 1.5Ghz for daily use. Battery life should be a little bit better as I've under-volted it by 25Mv across the board.
TBH, it's such a fast device with games, I can't tell the difference.
Flashed the latest Trinity kernel. Overclocked to 1.7Ghz
Links are in one of my earlier posts from a couple of days ago.
Currently running at 1.5Ghz for daily use. Battery life should be a little bit better as I've under-volted it by 25Mv across the board.
TBH, it's such a fast device with games, I can't tell the difference.
Does the Nexus 7 need to be unlocked and rooted to do this?
Absolutely.
I was afraid you'd say that. Been unable to unlock it lately. Might leave it til another time.
You were refunded for £208.99.
Reason: Other (describe below)
Comments from Google Commerce Ltd: "Return to sender"
few days ago, I used help on their web site and there is option to ask for refund...not sure if that helped but it seems like it...
Your purchase from Google Play has been cancelled. Any charges made will be refunded.
Order number: 1111111111111111111111.111111111111111
Order date: 07-Jul-2012 4:07 PM PDT
Payment method: VISA xxx-xxxx
Quantity Item Price
1 Nexus 7 (16GB) £199.00
Delivery: £9.99
Total: £208.99
(Includes VAT of £34.83.)
Still waiting to see the money, but had this for two different devices i've refused.
I contacted them, and orignally got told they only got one of them back. Asked me to contact TNT and find out where the other one was. TNT showed me it was with the correct people same time as the other device. I responded to google telling them this, and they just said they can also now confirm that both devices have been returned. Refund within 14days..
Order number: 1111111111111111111111.111111111111111
Order date: 07-Jul-2012 4:07 PM PDT
Payment method: VISA xxx-xxxx
Quantity Item Price
1 Nexus 7 (16GB) £199.00
Delivery: £9.99
Total: £208.99
(Includes VAT of £34.83.)
Still waiting to see the money, but had this for two different devices i've refused.
I contacted them, and orignally got told they only got one of them back. Asked me to contact TNT and find out where the other one was. TNT showed me it was with the correct people same time as the other device. I responded to google telling them this, and they just said they can also now confirm that both devices have been returned. Refund within 14days..
Just had to break the 7K barrier...
Well I have now unlocked and rooted my device. Installed the TKT, but it doesn't allow me to change the CPU or anything else. The max freq for the CPU is 1300 and it's set to that and I cannot go any further. I have download the latest kernel, but I don't know how to use it or where it should be located for TKT to utilise it. Any ideas? Thanks
Have you flashed the kernel?