Car Dealers - Atrocious Service!

OP, you do know that some options can not be spec'd without the removal of another option on pretty much any car on sale today, so the salesman's question was very valid, but you know that already.
 
Who orders all the options? Nobody. For a start many of the options contradict each other and would never both be fitted to the same car. Do you really want 6 sets of optional wheels? A tow bar and ski rack? Obviously you want child seats too?

The only people who claim to want every option are people on the internet.
 
Housey said:
That is the view held by most people, but most people are wrong. Their view is formed from their own experience of people they believe to be sales people who are in reality customer services staff rather than sales people.
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No offence, but I'm going to dissmiss that opinion, I work in sales in a regional role for one of the largest companies in Europe and certainly the largest in its industry.
Selling isn't about knowing every detail of every product, in simple terms its about knowing the key features that bring a benefit to the person and or company you are selling to, then closing on those benefits.

I can literally teach someone how to sell to the general public in 5 minutes.
 
Every option possible (that's 1 set of the most expensive wheels, the top radio, satnav etc.) comes to over £9000*.

If you buy a base model Golf S, that's almost an extra 66% increase in the cost of the car. Methinks the OP is trolling and/or retarded.





Yes, I am THAT bored
 
Don't see why people are being so negative about 'all the options', this is clearly a sensible thing to ask for:

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Who WOULDN'T want a 2.0TDI DSG Golf for only £37,550.50, with a bargaintastic £12,675.50 of optional extras?
 
atpbx said:
No offence, but I'm going to dissmiss that opinion, I work in sales in a regional role for one of the largest companies in Europe and certainly the largest in its industry.
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I've been in industry for 27 years, 23 of those as a sales person, then moving through the ranks to run sales teams, divisions and regions. I have worked for start ups, I've worked for SME's and I've worked for global enterprises. As you will see above I don't for one moment suggest I know it all, you might want to take that on board, but I've done very well and continue to do very well. I've recruited over 50 sales people and continue to coach and personally mentor several of them as well as being a board advisor to US start up companies who need help building such capabilities.

atpbx said:
Selling isn't about knowing every detail of every product, in simple terms its about knowing the key features that bring a benefit to the person and or company you are selling to, then closing on those benefits.
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Again simplistic. Do you think someone selling, for example, a global CRM roll out across 75 locations in 20 countries would be able to do this is a list of benefits, a coffee and some closing techniques?

atpbx said:
I can literally teach someone how to sell to the general public in 5 minutes.
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You really have a lot to learn if you really believe you can instill effective competence in that timeframe and also you assume the general public is ignorant, a cardinal sin for any sales person.
 
[TW]Fox;23771879 said:
Who orders all the options? Nobody. For a start many of the options contradict each other and would never both be fitted to the same car. Do you really want 6 sets of optional wheels? A tow bar and ski rack? Obviously you want child seats too?

The only people who claim to want every option are people on the internet.
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You need to buy an UP Foxy, I spent seconds adding all the options and it added 32p to the price :D
 
Housey said:
I've been in industry for 27 years, 23 of those as a sales person, then moving through the ranks to run sales teams, divisions and regions. I have worked for start ups, I've worked for SME's and I've worked for global enterprises. As you will see above I don't for one moment suggest I know it all, you might want to take that on board, but I've done very well and continue to do very well. I've recruited over 50 sales people and continue to coach and personally mentor several of them as well as being a board advisor to US start up companies who need help building such capabilities.



Again simplistic. Do you think someone selling, for example, a global CRM roll out across 75 locations in 20 countries would be able to do this is a list of benefits, a coffee and some closing techniques?



You really have a lot to learn if you really believe you can instill effective competence in that timeframe and also you assume the general public is ignorant, a cardinal sin for any sales person.
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Its amazing how being a successful salesman is such a difficult and intricate thing to achieve, yet every manager and sales director I've ever worked for when I've been in sales have said to keep it simple and not to over complicate what you are trying to achieve.

If its all the same with you, I'll keep following that advice, and passing it along, as its served them and continues to serve me well.

Multiple NHS trusts, multiple local authorities, hundreds of SMEs, a vast number of schools and academies and a sizeable chunk of the general public don't seem to have a problem with the way my team and I deal with them.

Easy to deal with simple to understand, seems to be what people prefer.
 
atpbx said:
Its amazing how being a successful salesman is such a difficult and intricate thing to achieve, yet every manager and sales director I've ever worked for when I've been in sales have said to keep it simple and not to over complicate what you are trying to achieve.
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Good advice as making complex things simple and meaningful to the stake holder is important, you have been guided well, not really rocket science.

atpbx said:
If its all the same with you, I'll keep following that advice, and passing it along, as its served them and continues to serve me well.
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So you should, I am some bloke on the internet spouting out, you don't know me from Adam, whoever he is. :)

atpbx said:
Multiple NHS trusts, multiple local authorities, hundreds of SMEs, a vast number of schools and academies and a sizeable chunk of the general public don't seem to have a problem with the way my team and I deal with them.
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Selling what? I ask as I spent sometime working within the Public Authority Group within Bull in the 80's and early 90's and today spent lots of time around board tables of NHS Trusts.

atpbx said:
Easy to deal with simple to understand, seems to be what people prefer.
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It is, but suggesting you can make anyone a sales person in 5 minutes (even if we take the timing as a bit tongue in cheek as I am sure it was) is ludicrous and somewhat arrogant I feel and why I questioned you. It also devalues what you are telling me you do, something I find surprising in a professional.
 
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