IT Support Technicians/Engineers - Advice needed

titaniumx3

titaniumx3

titaniumx3

Soldato
Joined
11 May 2006
Posts
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I'm looking for a common job description for the average IT support tech, mainly in 1st line/2nd line support. More specifically I want a more detailed list of common day-to-day duties, things that would probably only make sense to people already in IT.

Would really appreciate some help on this from people in such roles, even if it's just a short list of things you do as part of your job, but with some actual detail, not just "I fix computers". :D
 
Stock printer supplies and replace cartridges. Fix computers. reset passwords. provide simple office help to the simple minded teachers :P Plan new IT rooms. Buy stuff for my self. set up assemblies.
 
Browse OCUK forums for 4 hours, make coffee. Browse OCUK forums again. Reboot that troublesome printer (remotely, not paid for legwork!), answer phone, make coffee.
 
That's a bit of a wide ranging request, it all depends on the environment.
Have you checked out similar roles on sites such as CWJobs?
You'd still need to tailor it for what the organisation does, and experience in technologies that a specific organisation uses.
 
Reset passwords, show users how to do the most basic things for the 100th time, listen to them verbally abuse you for everything and anything, set the timer on the vcr, reset passwords, turn it off and on again, fix the printer, reset passwords.

That should probably cover most tasks.
 
dunno about 1st and 2nd i'm really 3rd so its high level stuff really that you would not understand........
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oggle female members of staff
drink coffee
read the internet
make personal calls
turn up late and leave early
some times advise servers are turned off and back on again
 
JayMax said:
That's a bit of a wide ranging request, it all depends on the environment.
Have you checked out similar roles on sites such as CWJobs?
You'd still need to tailor it for what the organisation does, and experience in technologies that a specific organisation uses.
Click to expand...

I've tried looking at descriptions on the job sites, but they seem to vague. I want something more detailed and specific, as in the name of software and hardware you use, procedures you follow, etc. I just want to get a overall idea of what's involved in ones of these roles.

I guess it would be useful if people stated what their exact job title is and what sort of environment they work in?
 
Can I ask what your purpose is? It would help put perspective on the scenario.
I'm guessing either you want to get into IT, or you're in a position to recruit and need help and direction on what to look for.
IT is a very broad church...
 
Antar Bolaeisk said:
Reset passwords, show users how to do the most basic things for the 100th time, listen to them verbally abuse you for everything and anything, set the timer on the vcr, reset passwords, turn it off and on again, fix the printer, reset passwords.

That should probably cover most tasks.
Click to expand...

I have to quote this as this is exactly what 1st & 2nd line support entails mainly. (Except the VCR part) :D)
 
JayMax said:
Can I ask what your purpose is? It would help put perspective on the scenario.
I'm guessing either you want to get into IT, or you're in a position to recruit and need help and direction on what to look for.
IT is a very broad church...
Click to expand...

I'm looking to get into IT. I've had past experience, temp work for a catering business (family owned) when I was at Uni, but I was literally just building computers, setting up a simple network and user accounts in Win2000, answering emails, writing letters, managing spreadsheets, etc. It's not much to talk about, but it's all I have to go on, so it would help if I got a better idea of what actually involved these days.
 
titaniumx3 said:
I'm looking to get into IT. I've had past experience, temp work for a catering business (family owned) when I was at Uni, but I was literally just building computers, setting up a simple network and user accounts in Win2000, answering emails, etc. It's not much to talk about, but it's all I have to go on, so it would help if I got a better idea of what actually involved these days.
Click to expand...

Same as it always has been to be fair... no change in 1st & 2nd line support.
 
I figured as much - enthusiasm, willing to learn, patience, get on with people - plus some basic tech savvy that you can build on with trade certs - self study if needed.
Basic MS certs - Desktop Support, comptia, A+ etc

Once you get your foot in the door, where you go from there is entirely up to you.
 
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