BitFenix Ronin - Your Review Sample, Here!

Doomedspeed · 3 Sep 2013 at 07:33

This has been a real let down.

Im pretty sure the point of this was to publicise the case in this forums community, which would have been nice as i'm very interested in BitFenix cases.

This has put me off somewhat..

Hakanese · 3 Sep 2013 at 15:24

It's pretty poor of a company to do something like this, and does a fair bit of damage to their rep.

Unicorn · 3 Sep 2013 at 15:45

Considering i was one of those selected i don't want to trash talk it too much but yes

Big let down indeed i was looking forward to doing this iv had parts sat here for a while now just waiting for this as i was going to delay my new build until the ronin arrived :/ Unsure on whats going on here still.. I have used a different channel to Directly contact Jacky but it hasn't worked as i have no replies.

Resident · 4 Sep 2013 at 02:52

GrimsbyLAD said:
Considering i was one of those selected i don't want to trash talk it too much but yes Big let down indeed i was looking forward to doing this iv had parts sat here for a while now just waiting for this as i was going to delay my new build until the ronin arrived :/ Unsure on whats going on here still.. I have used a different channel to Directly contact Jacky but it hasn't worked as i have no replies.

Maybe since BitFenix used the forum to basically advertise the case (for free) you could ask OcUK to speak to their contact at BitFenix (assuming they deal direct)

I'll add to echo the others though, it's a very poor showing to run a competition, select winners and then fail to follow through, especially if you've done this within the community that is your target market.

Frozennova · 4 Sep 2013 at 09:40

Last I heard by mid-end of july saying the cases would be arriving mid-august. I emailed bitfenix a day or two ago but haven't heard anything back. The Ronin is a case I love the look of and actually wanted to buy a second providing it fits my criteria for my server once I've had a more in-depth look

Ephraim · 4 Sep 2013 at 12:17

Poor show by Bitfenix. Communication is key in enthusiast markets.

Nexus18 · 4 Sep 2013 at 12:40

Very poor show

Saying that, their communication has never been good for recent competitions i.e. no email, posts etc. as to when the stuff has been shipped out or when to expect delivery.

Hopefully their customer service for paying customers isn't this bad

Unicorn · 4 Sep 2013 at 13:29

Nexus take a look on facebook on there page for your answer. I really do worry for them as a company and hope this isn't there major downfall because of customer service. Especially as there slowly becoming bigger its only going to get worse

xbournex · 4 Sep 2013 at 13:44

GrimsbyLAD said:
Nexus take a look on facebook on there page for your answer. I really do worry for them as a company and hope this isn't there major downfall because of customer service. Especially as there slowly becoming bigger its only going to get worse

I'll have a look for you two as the cases and the cables should have already been shipped.

Nexus18 · 4 Sep 2013 at 13:49

GrimsbyLAD said:
Nexus take a look on facebook on there page for your answer. I really do worry for them as a company and hope this isn't there major downfall because of customer service. Especially as there slowly becoming bigger its only going to get worse

Don't have a facebook account so can't see all the posts

Presume it isn't good though

Shame as they make fantastic cases and don't charge a fortune for them like most other companies and they seem to be friendly towards the community with all the giveaways etc.

Customer service and communication is vital and is often the main thing that would put me of a company and their products, it is why I try to avoid the likes of ASUS when it comes to computer parts.....

Hopefully it will improve.

Unicorn · 4 Sep 2013 at 13:51

xbournex said:
I'll have a look for you two as the cases and the cables should have already been shipped.

Wondered were you have been hiding

Awesome! No signs of anything here tried contacting you afew times too to see whats going on. Please keep us informed

@ Nexus

Indeed! Amazing company for products, Prices and modding gear for us lazy to sleeve stuff and wire LED's ourselves etc.. Shame on the CS

xbournex · 4 Sep 2013 at 13:53

GrimsbyLAD said:
Wondered were you have been hiding Awesome! No signs of anything here tried contacting you afew times too to see whats going on. Please keep us informed

I haven't received any messages and the email that they originally sent was replied to. If they had send additional mails with different subject headings than the original, it probably didn't get through.

Unicorn · 4 Sep 2013 at 13:57

I never got a reply to my first email but got a reply on the facebook page so it worked out. Have the cases been shipped to us yet? An ETA wouldn't be bad

xbournex · 4 Sep 2013 at 14:00

GrimsbyLAD said:
I never got a reply to my first email but got a reply on the facebook page so it worked out. Have the cases been shipped to us yet? An ETA wouldn't be bad

Yes, they have. Should be already on your way there. It did come earlier than OCUK's stock.

Unicorn · 4 Sep 2013 at 14:01

xbournex said:
Yes, they have. Should be already on your way there. It did come earlier than OCUK's stock.

Were are they coming from? Been a while.. Don't suppose you have an ETA at all

xbournex · 4 Sep 2013 at 14:05

Sorry, I don't have the address of where it ships from. But once it ships it should arrive within a week.

Unicorn · 4 Sep 2013 at 14:08

Well OCUK have had stock for over a week now.. So i assume shortly?

Unicorn · 6 Sep 2013 at 09:27

What's this I wonder..

Nice to finally get it but a slight disappointment that we was actually forgot about as it got ordered from OCUK on Tuesday according to my invoice :/ none the less on with the show! Review will be up tonight the girlfriend has dragged me back to bed and won't let me build at this time in morning.

Nexus18 · 6 Sep 2013 at 12:03

Glad to see that it has finally arrived!

Looking forward to the reviews.

Unicorn · 6 Sep 2013 at 16:25

Few niggles but well on the way now got all the hardware in. Didn't get enough 6 pin braided either so I'll have to get one. Building wise am finding it simple it lacks some things but makes up for it elsewhere.. I'll do a full review topic tonight with photos etc