Broken S-max

Richie said:
A lot of what you have said in this thread is absolute pish.

Of course they know what to repair/replace. They cant just go ahead and replace the engine under warranty without authorisation from Ford. Ford will send out the new engine (or bits) and the dealer will fix it. The strip down and replacement of engines is very costly to Ford as it is them that foots the bill from the dealer (labour and parts). They wont allow garages to do it willy nilly.

Its quite obvious by your other posts in this thread you have a massive chip on your shoulder against garages/dealers yet have no idea how they actually operate.
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I agree.

First rule of diagnostics is don't repair the symptom and leave the cause behind.

EG - Yes you can inflate a low tyre and you have cured the symptom. But if it has a hole you have don't nothing and left the cause behind.

Unless they know the cause they are going to do utter jack **** for you matey. Dealer technicians are trained in this.
 
Yes its an Ecoboost

That's the thing they don't know the cause and I am only relaying what the service department are telling me every time they call me up.
 
Skywalker said:
All I have said in this thread is what the service guys in the dealership have said to me and this has been passed onto you by me saying "They" as I am not fixing the issue myself as its under warranty and have not put a foot in the car since 5 minutes after the fault first occurred.

They do not know what to replace/repair as they still haven't figured out what the problem is and that is why they are on the phone to ford technical
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Skywalker said:
....are on the phone to ford technical on what they need to replace as they obviously don't know themselves :rolleyes:
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This gives the impression (with the rolleyes especially) that you think the service dept of this dealer is stupid. I explain that they are onto Ford Tech to get authorisation to replace the relevant parts and/or engine as dealers cannot self authorise warranty work. This is not the same as them not knowing what to replace.



I fully understand how garages work with the manufacturer footing the bill as the garage in question is a franchise
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Then you also understand the bit I state above where dealers cannot authorise warranty work. Only the manufacturer can authorise warranty work and a claim has to be submitted to the manufacturer prior to any repairs being done.



You then also say:

Skywalker said:
Turns out it was a spark plug. They have no idea where the coolant leaked from as well. They still have the car testing everything is ok by putting some miles on it probably using it for a delivery van :rolleyes:
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Implying that he dealer will be misusing your vehicle while it is in there. This, with everything else, would give the impression of your thoughts about the service dept.



Edit: just to clear things up - do you have any doubts about the ability of this service dept in resolving the fault with your car i.e. do you think they are upto the task or do you think they are stupid?
 
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Ok let me explain this to you once more. They do not know what has caused the malfunction and are on the phone to ford technical support for assistance on the matter. This is what has been told to me personally by the service department at the garage. The rolleyes is because they do not know what is wrong with as I previously stated and I would have thought someone has a franchise in a company would know all about them.

The dealer has been using the car for deliveries to put miles on the car as they where told to do as after they replaced spark plugs they where told to use it rather than give it back to me not knowing if it was just a spark plug. low and behold it happened again as stated.


You state I gave you an impression and I am implying things. I am stating exactly what the service department are telling me. If you wish to think this the wrong way then I am sorry for your misunderstanding if my wording has suggested otherwise.
 
The US version of the 1.6 EcoBoost engine (same lump different specs, probably built in a different factory) has been subject to a number of recalls, one of which was a faulty core plug which could potentially fail and cause the engine to lose all its coolant. I wonder if this is related.
 
Get on the phone to ford Crc and let them bend the dealers ear for you

This should have been a phone to warranty from the dealer to authorise repairs be that repairs or most likely a new crate motor as if it's eaten a piston chances are there the cheaper option it should have taken no more than 48 hours to diagnose and get it signed off as a claim of that value would have to be kicked up to at least TL level to be authorised an authorisation wod hVe been given over the phone and I can't imagine it would take long to get a crate motor shipped to the dealer and fitted up. That said it took ford. 4 weeks to get me an engine mount for a mk2 focus lol

Give ford customer relationship centre a bell on 0845 841 1111

I worked for Crc many moons ago they are there to help and will do Ll they can to help
 
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Richie said:
A lot of what you have said in this thread is absolute pish...
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pepsilol said:
:rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes:
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Jeez what's with all the bad attitude to Skywalker?! Is there some more history going on here? Perhaps you work in a Ford service dept? ;)


If I was him I would also be pretty annoyed at the whole situation and not very impressed with the garage, particularly for not detecting a piston was smashed and instead changing the sparks and running the engine again.

Skywalker I would definitely be speaking to Ford and say you are not at all happy that your two year old car has had such a significant failure. Good luck with it.
 
My experience of dealerships on the whole, is that they arent mechanics anymore, just fitters, they just go by what the computer tells them and thats it. They seem lost with the difficult stuff.
 
mark66 said:
Jeez what's with all the bad attitude to Skywalker?! Is there some more history going on here?
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I'm used to it with a chunk of people on here, It is the ones I have met and have a friendship and the nicer people on here that matter to me rather than all the people with grudges or a personal problem that wont say what it is. I know what half their problems are and it just makes me sad.

I am slightly annoyed at the whole saga but I know it will get fixed eventually and the dealership as a whole have been fantastic with constant updates etc, although someone will probably draw their own conclusion that I think they are all a bunch of monkeys and I hate them and wish that the building would burn down :rolleyes: (yes I used a rolleyes)
 
Well an update from what the garage have told me "we are waiting on a gasket that is on back order with an unknown ETA, We are having to replace half the internals of the engine"
 
List of damage/failures being replaced/fixed

Short block
Cylinder 2 (cant remember exactly what)
Head gasket

They have told us earliest of end of next week the car will be fixed, So in other words the week after that.

To top it all off when we where there last the car was on axle stands as 1 of the tyres was flat due to damage/punctured tyre
 
Have you spoke to Ford direct yet?

I'm not being funny, but this has been ongoing for over 3 weeks now, I have a 62 plate 1.6 ecoboost Grand C-Max and if this happened to me i'd be going nuts right now, that is far too long in my opinion :(

Good luck, hope it gets resolved swiftly, and I would definitely get onto Ford direct if you have not yet done so.
 
Well we where meant to get it back last week but they couldn't get it started and it now seems where the block was open so long the injectors are stuck open and they are now replacing these. So at the current moment they still have the car .
 
7 weeks and ongoing to fix the fault? Have they provided a vehicle for you to use in the interim?
 
Skywalker said:
List of damage/failures being replaced/fixed

Short block
Cylinder 2 (cant remember exactly what)
Head gasket

They have told us earliest of end of next week the car will be fixed, So in other words the week after that.

To top it all off when we where there last the car was on axle stands as 1 of the tyres was flat due to damage/punctured tyre
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Any explanation yet as to what actually failed and why??
 
As asked a few times already, have you actually spoken to Ford head office yet? I would be going mental and really wouldn't want the car back. Why is it is so stuffed when its a nearly new car?!

Did you buy it from Ford? Or is it on a scheme of some sort?
 
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