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Graphics cards **WAS** not working, But OcUK sorted me out a peach!!!

I understand how annoying it can be.

But a few further suggestions:

If OCUK have tested them and they seem to run fine, I would generally trust that but we weren't there and maybe sods law they worked flawlessly when they were tested.

My approach would be the following:

Get someone else nearby to try the cards in their PC (or in another PC of yours), if they still fail then it's going to very likely that they are actually faulty and somehow OCUK have missed something. (Maybe you tried this I tried to read all the posts). You can present this evidence to OCUK regarding RMA.

I would also try taking your entire setup out of your case and running the pc from a desktop / table, it is entirely possible that as it is so random that something is shorting somewhere with those particular cards due to their size, weight or the dreaded sod's law (even if there is no visible sagging). (again if you have tried this or it's just not possible then sorry)

If I was nearby I would volunteer to test the cards in my PC for you but alas I'm hundreds of miles away.
 
Skyfall said:
I understand how annoying it can be.

But a few further suggestions:

If OCUK have tested them and they seem to run fine, I would generally trust that but we weren't there and maybe sods law they worked flawlessly when they were tested.

My approach would be the following:

Get someone else nearby to try the cards in their PC (or in another PC of yours), if they still fail then it's going to very likely that they are actually faulty and somehow OCUK have missed something. (Maybe you tried this I tried to read all the posts). You can present this evidence to OCUK regarding RMA.

I would also try taking your entire setup out of your case and running the pc from a desktop / table, it is entirely possible that as it is so random that something is shorting somewhere with those particular cards due to their size, weight or the dreaded sod's law (even if there is no visible sagging). (again if you have tried this or it's just not possible then sorry)

If I was nearby I would volunteer to test the cards in my PC for you but alas I'm hundreds of miles away.
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I have had them out of the case the last 2 months I am using a test bench.
I have used another test bench also when I changed the motherboard etc so its not that.


We have used multiple motherboards trying to rule out motherboard issues.

The Irony is the moment I remove these cards from my system and use another card? My problem goes away.
 
Are there any programs other than MSI AB that control the gpu fan curves? I dont know its a extreme Idea but I think that MSI is causing the crashes I dont really know for sure.

Thing is when its closed My temps will go very high due to not being able to set the fan curve and the target temps being default etc.

Im trying to eliminate possibly the last and only cause now.
 
I don't suppose you have any spare PCI-E power cables you could try on your power supply? I know its unlikely to be them but worth a try to rule another problem out.

What power supply do you have btw?
 
Too Tall said:
I don't suppose you have any spare PCI-E power cables you could try on your power supply? I know its unlikely to be them but worth a try to rule another problem out.

What power supply do you have btw?
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Hey, Yeah that was one of the things I tried first I have a few and I also tried different extensions to the ones I already had.

I have a BeQuiet 850 Watt.

The PSU was tested by OCUK with similar setup and was sent back to me and there were no issues with it.

lol can you see why I am absolutely clueless lol.

Thanks for your help by the way.
 
No problem.

Have you tried a single card in different PCI slots?

Also could you take a pic of your installation, you never know you might have missed something really simple that anyone could forget.
 
What it may be is the cards are not getting enough stable power under any load. I have had this a couple of times with an MSI 280x and also an older GPU in the past. To solve it with the MSI 280x I just increased the power setting by 20% in AfterBurner as a temporary measure and it has been stable every since. I am now dropping the power increase back down. On my older card just a very slight voltage increase solved the problem.

May not help you but it had me scratching my head for a while as everything seemed to be fine for any test or monitoring I did.
 
I don't know where you stand with regards to RMA or Warranty but surely even if OCUK have tested it and they think it is fine you have tried and exhaustive amount of stuff to get this to work.

This isn't like you've just popped it in and given up, surely you can return this under SOG or DSR, I can't quote anything but it just doesn't seem right to me. You bought two cards and they do not work as intended and you have tried almost everything that is possible.

Can't someone at OCUK sympathise with this poor guy, I understand that they have a business to run but come on, they would be taking back a pair of cards which they say work fine to replace with two more or a refund. This coming from a company that gets plenty of free units sent to them from manufacturers.

Good will goes a long way OCUK.
 
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Skyfall said:
I don't know where you stand with regards to RMA or Warranty but surely even if OCUK have tested it and they think it is fine you have tried and exhaustive amount of stuff to get this to work.

This isn't like you've just popped it in and given up, surely you can return this under SOG or DSR, I can't quote anything but it just doesn't seem right to me. You bought two cards and they do not work as intended and you have tried almost everything that is possible.

Can't someone at OCUK sympathise with this poor guy, I understand that they have a business to run but come on, they would be taking back a pair of cards which they say work fine to replace with two more or a refund. This coming from a company that gets plenty of free units sent to them from manufacturers.

Good will goes a long way OCUK.
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Thank you so much for being sympathetic really it means a lot. I honestly do not know what to do at this point and I dont want to sound like a cry baby.

OCUK have been nice enough to test most of my hardware and send it back without me having to pay for it but as of yet there is no fix.

I have been trying to finish Project Bad Kitty for like 5 months now :(.

Once again I really appreciate your reply.

I am going to run a memtest test later and this will be last and only thing that we can test to rule out problems after that anyone's guess is as good as mine.

Craig
 
Allnamestaken said:
snip

Nothing isntalled other the graphics drivers and a temp monitor to test while running a game.

snip
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Have you actually tried a differetn monitor and cable other than the temporary one you're currently using?

That's all I can think of, sorry.
Must be incredibly frustrating :(
 
Does your gigabyte board have settings for "Compatibility Support Module" in the bios?

I have the Asus Z87 Plus and had huge problems getting my sapphire 290x tri-x to work properly until I stumbled on the exact right combination of uefi/compatibility settings in the bios and the bios switch position on the card.

Currently I have all CSM options turned off in the bios, fast boot and hardware fast boot turned on and the card's bios switch (through trial and error - no instructions with the card) set to UEFI bios. Everything is working nice.

I think on the reference cards both bios' should be UEFI ready? Possible your mobo settings are incorrect?

You can read my thread about it here.
 
I know your PSU was tested to work fine, but have you tried a different PSU?

With all the stuff tested so far, it could be something related to the pci-e power connectors causing it. Faulty molex connectors would be quite hard to diagnose especially if they look perfectly fine visually.

You could try using a voltmeter to check the contacts on the gpu where the molex connectors are to see if there is power reaching all the 12V pins.
 
Kotu said:
I know your PSU was tested to work fine, but have you tried a different PSU?

With all the stuff tested so far, it could be something related to the pci-e power connectors causing it. Faulty molex connectors would be quite hard to diagnose especially if they look perfectly fine visually.

You could try using a voltmeter to check the contacts on the gpu where the molex connectors are to see if there is power reaching all the 12V pins.
Click to expand...

I will try to measure this tomorrow as it sounds like a good idea.

Lucky for me I have a Vmeter :).

I honestly just want OCUK to take these back so I can replace them with a 780 Ti -_-.
 
Hmm seems like the support guys want to send it back to the manufacturer -_-.

If there is "nothing" wrong with them I dont understand why they cant just refund me so I can buy a ****ing 780ti.

EVERY OTHER card I have used has had NO problems O-o.
 
hi i dont know if this is any help but i installed 2x 290x in new build had endless problems with restarts tested each gpu separately both were fine had my psu tested at local pc retailer 1200w corsair eventually purchased a 1200w super flower never had a restart since.

it may have been a lead or the psu was struggling under load as even disabling 1 gpu i still had restarts.
the psu is highly overlooked but is 1 of the most important components in a pc.
i know how you feel i was pulling my hair out and almost gave up, was close to taking rig outside and giving it a dam good beating.
 
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