Amazon Logistics

Greebo · 18 Dec 2015 at 12:57

Came home last night to find £500 of pc bits left on my front doorstep leaning against the door.

Amazed nobody had walked off with them.............or perhaps they did?

Vern1961 · 18 Dec 2015 at 12:59

The guy who delivers our stuff is pretty good, no issues really. The knot in the chain seems to be getting the stuff from the warehouse to the distribution centre to the delivery agent. Went into meltdown after Black Friday with a couple of items taking three days instead of one and a couple of orders in Royal Mail. Still, a complaint elicited a one month extension to Prime subscription which more than compensated for the late arrival.

Blackjack Davy · 18 Dec 2015 at 15:09

MyHermes by another name. Or at least the same business model (get some bod with their old car to deliver and pay them 50p per delivery). Pay peanuts expect monkeys!

~Mike~ · 18 Dec 2015 at 15:11

Minstadave said:
Riff raff round our way.

Same here, they just dump it and run, driving old rusty cars normaly. They don't ring the door bell or knock on the door. Had one parcel left in the rain but luckily I noticed it was there before it got to wet.

Only good thing I can say it's fairly quick and even deliver on Sundays, I guess you can't complain to much for a free delivery service.

Hiijinx · 18 Dec 2015 at 15:15

Whether it is true or not, I have read "ex employee" accounts of working for Amazon Logistics and it was often mentioned that they would spend up for 4 hours at the depot waiting to be loaded before they could actually leave. Arriving at 4 am for an 8 o'Clock start and continuing until 21:00 (official end time) with X many parcels to deliver - certainly sounds like a ******, unorganised job.

Kris_90 · 18 Dec 2015 at 15:22

A colleague has had nothing but trouble with these. I'd choose another courier if you can.

tom_e · 18 Dec 2015 at 15:30

Kris_90 said:
A colleague has had nothing but trouble with these. I'd choose another courier if you can.

You'll get the same said about every single courier company going even the ones like DPD which are seen as the best will still have people cursing them and saying they're complete dog ****.
It's a complete lottery based on your area, I've never had any real problems worth complaining about with any courier company.

Greebo · 18 Dec 2015 at 15:36

tom_e said:
You'll get the same said about every single courier company going even the ones like DPD which are seen as the best will still have people cursing them and saying they're complete dog ****.
It's a complete lottery based on your area, I've never had any real problems worth complaining about with any courier company.

Agreed there are good and bad courier companies but its normally worse when they are subcontracted like this to self employed people with cars and vans.

Especially when they are paid only 50p per parcel delivered and given 200 to delivery that day. You can see why, unless you open the door the moment they knock, they are just going to dump it and move onto their next delivery and really don't care about the safety of your parcel.

I mean seriously, which decent company would leave £500 of pc parts on a front door step?

Reminds me of my dad years ago. Came home having expected a new chainsaw to be delivered and nothing there. Contacted online company who contacted courier and they confirmed driver had left it on the front doorstep. Clearly somebody walking past will have just walked off with it.

Retailer dispatched second chainsaw which my dad received. 3 months later he went into the greenhouse in the garden and found a brand new chainsaw in there. Even the courier driver obviously couldn't remember or bothered making a note to say where he had left it.

Terminal_Boy · 18 Dec 2015 at 15:38

I get Amazon purchases delivered to work just to avoid all this nonsense.

NotAGolf · 18 Dec 2015 at 15:46

lee1101 said:
They are a joke. I've had a quite a few parcels literally thrown over my side gate, even when its raining.

To top it off, the tracking just updated on my delivery today to 'Left with Frank at no.79'
Leaving with a neighbour is fine, however there are only 30 houses in my road so where is Frank!!!

Did you find Frank? He's probably at number 19 if my postie's writing is anything to go by

Greebo · 18 Dec 2015 at 15:50

mpledge52 said:
Did you find Frank? He's probably at number 19 if my postie's writing is anything to go by

Still doesn't beat my phone delivered 60 miles away and signed for by "Ivan" and the company telling me I need to go see Ivan and ask him for my phone as that is where I told them to deliver it to

lee1101 · 18 Dec 2015 at 15:50

mpledge52 said:
Did you find Frank? He's probably at number 19 if my postie's writing is anything to go by

Nope no sign of Franc. They have sent me a refund as they are claiming it has been lost in transit. They also said if it does arrive then I can keep it. Fingers crossed Franc turns up

Columbo · 19 Dec 2015 at 12:27

Happy to report all is well with my 32" monitor, driver was superb, very polite, had a smile and wished me a merry xmas.

Vulcan · 19 Dec 2015 at 13:12

Stringy said:
Nothing annoys me more than a half arsed delivery. Had the postman sign for my degree parchment on my behalf (checked on website and saw shoddy forgery of my name in the signature box) and stick it through the letter box. I would complain about the fraud* to Royal Mail but seeing as the postie would likely find out the source of the complaint he'd probably either drop a poo through the letter box or my normal mail would start going awry.

You still got the item so I'm not sure what the issue is? Would you rather they sent it back to the sender?

Mynight · 19 Dec 2015 at 13:19

I had a few hundred pounds worth of stuff under a recycling bin outside my front door yesterday. Glad it turned up on time but was expecting it to be left with my neighbour.

Wouldn't surprise me if there's people going round this time of year to see what they can get their hands on.

TheOtherOption · 20 Dec 2015 at 14:05

Sods law I've just had my first experience of the light knock on the door and run while saying they've handed the parcel to the customer (Me at my address not a neighbour).

Can't find any package anywhere in the garden out front or round back :/

Looks like a complaint will be going in to Amazon!

Columbo · 20 Dec 2015 at 14:10

Oooh that sounds dodgy as hell, glad I didnt get that.

Valo · 20 Dec 2015 at 15:19

I haven't had any problems with them round my way. Drivers always ring the doorbell or bang on the door loudly. If I'm not been in the packages are always left safely at my back door or with a neighbour.

I always get a notification on my phone as well when the delivery has been made.

I can't fault them.

thebennyboy · 20 Dec 2015 at 15:23

Out of the 20 or so things i've ordered using Prime delivery i've never had one delivered by Amazon Logistics. All of them have come with either DPD or Royal Mail. Amazon Logistics don't operate in this area maybe?

kayomani · 20 Dec 2015 at 15:24

Cant fault them around me although they do silly hours. Despite that I don't like using them as they don't have any collection centers. They must be picking stuff up somewhere so it wouldn't be that hard to allow collections too.

I pretty much always use free delivery and get amazon logistics.